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Posted by
Henagon

Why does my licence only allows to connect to 1 device and not 3 while it is now availabe

Dear Teamviewer Team,

In jan 2020 I bought a teamviewer licence which allows me to connect to 1 device.

Now you guys offer the same licence to connect to 3 devices for the same price. 

Why does my licence does not allows me now to add 2 more devices?

Do I have to buy again? that would be unfair. 


 

1 Reply
1 Reply
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Posted by Moderator Moderator
Moderator

Re: Why does my licence only allows to connect to 1 device and not 3 while it is now availabe

Hello @wsmalik,

Thank you for your message. 🙌

Please understand that we do not support any licensing/pricing questions inside the Community. Kindly please contact our sales team for any licensing questions: Contact Sales now

They will be glad to help you with this. 😊

Best regards

Jean

French Community Moderator

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