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Posted by
Henagon

Windows 8.1 PC stuck on remote computer screen

My Windows 8.1 PC just stuck sometimes on remote computer screen. Is there any optoon to disable "Hardware Acceleration" in TeamViewerI remember Google Chrome Browser had a similar problem but I was able to fix it by disabling hardware acceleration in Chrome settings.

1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: Windows 8.1 PC stuck on remote computer screen

Hello @greenitsolution

Thank you for your message.

To disable hardware acceleration, please go to:

Extras → Options → Advanced and More

TeamViewer options.png

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

2 Replies
3 Replies
Posted by Moderator Moderator
Moderator
Solution

Re: Windows 8.1 PC stuck on remote computer screen

Hello @greenitsolution

Thank you for your message.

To disable hardware acceleration, please go to:

Extras → Options → Advanced and More

TeamViewer options.png

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

2 Replies
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Posted by
Henagon

Re: Windows 8.1 PC stuck on remote computer screen

@JeanKLet me check. Hope it's will work. BTW, why it's working If I disable the Hardware Acceleration And Why not working If Hardware Acceleration is on my PC?

Highlighted
Posted by Moderator Moderator
Moderator

Re: Windows 8.1 PC stuck on remote computer screen

Hello @greenitsolution

Thank you for your message.

According to our engineers, disabling hardware acceleration will change the screen grabbing method. In some cases, it successfully troubleshoots issues.

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!