I am Yee Foong, would need your assistance regarding your invoice to our company from Germany for the subscription license. In order to apply Double Taxation Avoidance Agreement between our countries, regarding the payment of your invoice, would appreciate that you could send us theTax Residency Certificateof your company.
Since you have activated your license yet, I have created a support ticket for you to arrange someone to contact you.
Please note that the Community is a public forum where users can get assistance from each other. If you are a paid user and are having license/payment issues or want to speak with our support team you need to raise a ticket or call us as moderators cannot offer 1-on-1 support here.
Thank you for your understanding in advance. Hope this will be helpful.