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Posted by
Henagon

cant validate my account/cant recieve sms

teamviewer windows10 desktop

i've got this message after auto update,

'to connect,please validate your account first.'

tried many times,never recieved sms code.

help me plz.

4 Replies
4 Replies
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Posted by Moderator Moderator
Moderator

Re: cant validate my account/cant recieve sms

Hi @ivantao ,

Thank you for posting on Community.

In order to complete account validation, can you kindly make sure that your TeamViewer account has been verified and only Valid Chinese mobile number to be used for receiving the validation message please. 

Meanwhile, as we are also facing huge demanding requests of SMS validation, we kindly ask your patience on receiving the SMS.

For more information, feel free to check out this KBA  and follw up this post for more updates.

Once again thank you for your patience and understanding.

Warm regards,

Ying_Q 

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Posted by
Henagon

Account Vallidation in china

Hello

How can I validate my teamviewer account while visiting china if I dont have a chinese mobile phone number?

 

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Posted by
Henagon

Can't receive SMS in China

Hello,

I am reporting the same issue in China. I am a holder of a valid Chinese sim card. My Teamviewer has been updated to the new version, and two-factors authentication activated.

When trying to connect to any other computer, a messagge for account validation through SMS pops up. After following the procedure, the SMS never arrives. This is extremely annoying, as it prevents completely from the use of the service.

A workaround on how to fix this issue would be appreciated.

 

Thanks

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Posted by
Electron

Re: cant validate my account/cant recieve sms

I deleted it and registered account again with same email. Now I got this message. What is this? Should I buy a new SIM on every my China trip? 

 

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