Posted by
Electron

"The token is invalid" when clicking email verification link

I created a free account and immediately clicked the link in the validation email. However, it just says "The token is invalid" when the page loads. It does this whether I click it directly, copy and paste it into the browser, or right-click it and open it in a new tab.

Also, there is no way to submit a ticket on this website. The TeamViewer support page just loops you back to the community page over and over. I also do not see any way to resend the verification email in my account. Please advise.

1 Reply
1 Reply
Highlighted
Posted by Moderator Moderator
Moderator

Re: "The token is invalid" when clicking email verification link

Hello @Gordo,

Thank you for your message and welcome to the TeamViewer Community! 🙌

The token your activation link has become invalid because you already successfully validated your account. So it's all fine for you regarding this. 👍

Please note that our customer support is only available for users having purchased a TeamViewer license. For users of the free license, the Community is the right place to ask questions. 

I hope this could help. 🍀

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!