After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Posted by life
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

That's what you call poor programming and not testing before releasing.

Posted by SkyLukeQc
Tetragon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hello everyone,

As mentioned in an earlier post, the "audio boosting" issue now has its own thread.  Please follow this link in order to post your comments and contributions on the latter.  

Since this thread has been marked as "resolved", it may no longer receive the attention it requires.  I don't know if that's actually true or not, as I AM NOT a TeamViewer employee (in case you were wondering), but I wouldn't take any chances...

Thank you all !!

Kind regards,

SkyLukeQc

Posted by neemiasvf
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi @Julia.

Unfortunately, the issue was not at all solved. I've been waiting for a solution in one of the updates since the beta version of TV 12. Please, take this message into consideration as it may still be affecting other users and actually be a bug not yet solved.

I believe you will need to more information, of course, to continue and study the problem with more depth. So, here it is:

macOS version: 10.12.6 (16G29), aka Sierra.

TeamViewer version: 12.0.81460

The problem with me is a bit different, but of same nature. Instead of turning the sound to the minimum, it turns it to the maximum after I open TV or start a connection to another partner. Sometimes, it does turn the sound to the minimum, but mostly to the maximum. Not being enough, TV also changes the input volume (microphones) accordingly.

That way you could imagine this situation: I'm giving someone technical support and communication through a conference app, like Discord or Skype. Suddenly, when I connect to the partner and begins the support session, my voice volume increases so much that the person on the other end hears me like I'm screaming, startling them in most cases. On the other hand, imagine if someone would not hear me at all and feel like I'm ignoring them or not listening to them. How unprofessional and extremely annoying is that?

Before you suggest it, I've also tried completely reinstalling the app. It did not work. I have the same issue on my iMac and MacBook Pro. Both have the same macOS version. Also, the problem happens whether or not I'm using an external microphone, of any brand or kind.

 

Regards,

Neemias Freitas

Just another TeamViewer user

Posted by GerZah
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

I just updated to 12.0.8.2953, and it does in fact not solve the issue. There are strange things going on with TeamViewer messing with my volume settings. At the moment, reproducibly, when TeamViewer is started, it pulls my volume up to eleven … to max volume, that is.

:-/

 

Posted by athmaus
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

I have the opposite problem. Since the update when I remote into a PC my volume jumps 100%.  I have to rem to turn off any music before connecting.  Even when i disconnect it will still jump to 100%

Highlighted
Posted by Harsha1996
Electron

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

it does not work still facing same problem here

 

3 Replies
Posted by binaryruel
Photon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Updating TeamViewer Mac to 13.0.5640 solved my problem. Mine has High Sierra.

Posted by Szienz
Trigon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

I can confirm this also works on OSX10.12.5 Sierra and the new version 13, no longer sound issues

Posted by stubby
Photon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

That is not correct. Using ver 13 and still incredibly bad sound issues. you cant use your mic or audio with any other programs running even if you are not even using those programs. and stupidly isnt the idea of this feature to lower the volume of surounding programs so that TeamVierewer can be heard better. Well it does the opposite. it actually reduces the volume of teamviewer if any other audio input oir source is engaged. Plus ti takes about a minute for the audio channels to kick in if they ever do. At times it has interfered with my mac system where i couldnt even change the volume. it was stuck. it has made it to the point now where the audii just cant be used in aTeamViewer. Really the company doeznt give a **bleep** about Mac users. The updates they do are purely superficial cosmetic. And to blame Apple for not making it easy to adjust drivers is utter rubbish. Apple have produced a program that handles the scren drivers such as have others. they just cant be bothered to write the software. Too hard?

Posted by lucamiz01
Digon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Is that valid also for El Capitain?

Posted by lucamiz01
Digon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi,

So actually updated everything to latest version (win 10 on the controlling PC, mac High Sierra on the controlled PC and latest version of the respective TeamViewer) but still I am not able to ear the computer audio/sounds. Is there somenthing about the settings in the TeamViewer? On which one? Mac or PC? Or that is just not possible (Why?)?

Thanks a lot :)

Posted by SkyLukeQc
Tetragon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi @lucamiz01,

On which computer are you not able to hear any sounds ?  Your Win 10 PC or your Mac ?

This thread was specific to TeamViewer for Mac when using a Mac computer as the "controller".  Apparently, according to some recent contributions, some users still have issues with the sound ducking in TW for Mac.  It also happened to me once with the latest and greatest release, but since I don't make extensive use of TW's teleconferencing capabilities, it doesn't bother me as much as it can be bothersome for others.

I must specify that, just like most of you, I'm a simple user of TW.  I'm not an employee, moderator or anything of the sort.  So if you're having issues with the software, I encourage you to contact TW support or give as many details as possible when contributing to this thread or others, so that the staff monitoring these threads have all the info necessary to reproduce the problems you're having and submit a bug report to their R&D colleagues.

Have a great day !

Kind regards,

SkyLukeQc 

Posted by lucamiz01
Digon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

@SkyLukeQcthanks for the clarification.

I thought this was about problems when connecting to a Mac non with a Mac (which is not my case :) ). I will follow your advise and will contact the support team.

Thanks ;)

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi lucamiz01,

(And thanks SkyLukeQc)

Unfortunately, your issue is not a bug. It is a restriction in the software itself.

TeamViewer is only able to transmit sound from the remote side if you are connecting to a windows device, not if you are connecting to a Mac.

Long story short, this is because there is a limitation in MacOS, iOS and Android where we have not found a way to collect the audio from the remote side.

This is currently in as a feature request, but I cannot say if or when it will be available.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by lucamiz01
Digon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi @Scotty,

thanks a lot for the answer. Now the issue I have is quite clear. I noticed however that the standard mic audio does work on the mac and gets transmitted over to the controller PC. That said, would it be a feasible idea to "shortcut" the mic line to the out line (using a standard aux cable)? Would then the audio be transmitted? I know that is an hardware hack more than a software solution and that TeamViewer is just not part of it but will that raise software limitation from mac/TV point (like threshold problems and so on?)?

Posted by dcaldwell
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

I have the same issue with the newest version 13.2.2