Posted by stefanoc
Henagon

Cancel my subscription

I want to cancel my subscription. Why is it so difficult? It says to create a support ticket but... there's no easy way to do that. 

No instructions.

THere's no email.

Nothing.

I don't want to write my personal information here.

Please contact me immediately to terminate my subscription. 

11 Replies
1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: Cancel my subscription

Hello @stefanoc

Thank you for your message.

Unfortunately, you cannot cancel your subscription on the Community.

The only way to cancel is to submit a ticket via this link: Open a ticket now!

I thank you in advance for your understanding.

Cheers

Jean

French Community Moderator
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11 Replies
Posted by Moderator Moderator
Moderator
Solution

Re: Cancel my subscription

Hello @stefanoc

Thank you for your message.

Unfortunately, you cannot cancel your subscription on the Community.

The only way to cancel is to submit a ticket via this link: Open a ticket now!

I thank you in advance for your understanding.

Cheers

Jean

French Community Moderator
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Find this helpful ? Say thanks by clicking on the Thumbs Up button.
Posted by peter_liu
Henagon

Re: Cancel my subscription

Yes, it is impossible to cancel the subscription. I have created a tick to cancel my Business subscription but no response for a week.

Posted by Moderator Moderator
Moderator

Re: Cancel my subscription

Hi @peter_liu ,

Thank you for your post.

I have double checked with the right department to follow up with you on this case.
I apologize for any inconvenience caused. Please wait for the answer from one of our stuff members.

All the best,
Yuri

Posted by tortoiseindustr
Electron

Re: Cancel my subscription

I need to cancel my subscription too it's within the 7 days. When i click on create a ticket it loops me back to the community. How can I cancel!?

Posted by tortoiseindustr
Electron

Re: Cancel my subscription

How did you create a ticket? I tried to and it loops me back to community.

Posted by Tamari
Henagon

license cancellation and refund request

Hello,
I missed to cancel the subscription, which we are not using any more and today was charged for the rewewal.
Could you please help me with the cancellation and refund?

Posted by WB4IUY
Trigon

Re: license cancellation and refund request

Just curioius if you actually get a response from them. Several hundred people are messaging in another thread and they've left all them blowing in the wind.

Posted by Tamari
Henagon

Re: license cancellation and refund request

No response so far :(

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: license cancellation and refund request

Hello @Tamari 

Thank you for your post.

Kindly refer to the solution to this thread, as provided by our Community Moderator, @JeanK 

2019-09-16 11_28_54-Solved_ Re_ Cancel my subscription - TeamViewer Community - 66742.png

In order to request cancellation of a license, you will need to sign in to the TeamViewer support portal with the account the license was activated on.

More information on subscriptions, including cancellations, can be found in our Knowledgebase: All About Subscriptions

Josh P.
Senior Moderator

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Posted by TechTSUNAMI
Electron

Re: license cancellation and refund request

Why is it impossible to submit a ticket to cancel?

No where in TeamViewer will it allow you to create a ticket.

Posted by Moderator Moderator
Moderator

Re: license cancellation and refund request

Hi @TechTSUNAMI ,

Thank you for your post.

In this case, You can reach out to our support team directly via local numbers found here.
They will advise you what you need to do further. 
I apologize for any inconvenience caused.

Hope this helps!

All the best,
Yuri