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Posted by
Digon

Re: Cancel my subscription

If you receive an answer, please post it here.

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Posted by
Digon

Re: Cancel my subscription

Same experience here.

Please if you receive an answer,  comment it here so I can see it as well.

Thank you so much!

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Posted by
Digon

Re: Cancel my subscription

Like you, I am still waiting for the support to reply. Don't worry, i will post here the answer

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Posted by
Digon

Re: Cancel my subscription

I got an answer.

You have to register your teamviewer's key into your account. I don't remember how I've done that but you can find it in less than 15min.

But you really need the keys they have send when you have bought the soft.

When you have registered your keys, you will not be redirected to the community forum but in another website where you can send a ticket for cancellation.

Hope this help,
Renaud

 

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Posted by
Digon

Re: Cancel my subscription

Thank you @RenaudEngie 

I have been looking for more than one hour, so it is absolutely not 'easy' to find, and I al starting to think that it is something wanted by teamviewer, to make it more difficult.

I don't need to register anything since I just want to submit a ticket. But I understand what you say, but until I will not have a link provided by the support, I can't do anything.

Thank you for your help and your answer,

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Posted by Moderator Moderator
Moderator

Re: Cancel my subscription

Hi All,

Thank you for your post. I apologize for any inconvenience caused.

If you wish to terminate your subscription, please submit a ticket at least 28 days prior to the renewal date. You can see an instruction to create a ticket from here

If there is any other quesitons, please let me know.

Kind regards,
Yuri

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Posted by
Digon

Re: Cancel my subscription

@martina555 here what the support answered me, it worked :

You need to do the following:

  1. Activate your license 1 on your TeamViewer account
  2. Open a ticket via your licensed TeamViewer account to cancel and request refund of license 2

You can open a ticket here: https://support.teamviewer.com/a/ 

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Posted by
Digon

Re: Cancel my subscription

Thank you everybody!

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Posted by
Henagon

Re: Cancel my subscription

It is impossible to cancel the license, the don't let you!

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Posted by Closed account
Not applicable

Cancel my subscription

We want cancel our subscription.

We did not pay anything and we do not want, we just ordered, without obligation.

 Our Top management did not approve payment

Your system is confusing!

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Posted by Closed account
Not applicable

Re: Cancel my subscription

TV Bussiness 7.1.2020 - 6.1.2020 - 303,64€

Ordered by Mr. Kala.

What do we do now?

Thank You.

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Posted by
Electron

Re: Cancel my subscription

I have the same problem.  I no longer need my subscription - nothing against TeamViewer but the circumstances that drove me to need it have now gone away.  I just want to ensure all of my personal information is removed from your records.  Why do you make this so hard?

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Posted by
Henagon

Re: Cancel my subscription

Me too.

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Posted by
Electron

Re: Cancel my subscription

I am having the same issue. Wish to cancel

[removed per Community Guidelines]

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Posted by
Henagon

Re: Cancel my subscription

Hi all,

Please can someone contact me back.

I don't want to extend my teamviewer licence, and I need a refund back.

It was taken without my knowledge.

Please can someone contact me back [removed per Community Guidelines]

I don't want to leave here my account details.

I was checking for the emails, and support numbers but there is nothing there you can I ask for the further actions.

Kind regards,

MARINKA

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Posted by Moderator Moderator
Moderator

Re: Cancel my subscription

Hi @MarinkaC 

Thank you for your post.

Please note that the community isn't an official way to receive an individual assistance for  cancellation and payment.
Therefore, kindly refer to the solution to this thread, as provided by our Community Moderator, @JeanK 

In order to request cancellation of a license, you will need to use your TeamViewer account that is associeated with your license. How to submit a ticket

More information on subscriptions, including cancellations, can be found in our Knowledgebase: All About Subscriptions

Also, you can reach out to our support team directly via local numbers found here.

I apologize for any inconvenience caused.
We thank you for your understanding in advance.

Kind regards,
Yuri

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Posted by
Henagon

Re: License cancellation and request for refund

Hi Yuri,

No one is helping me, everyone is just saying about your terms and conditions. We received an email on Saturday 16/05/2020 and the money was taken back from my card on Monday 18/05/2020.

I was on your support, explaining to them the difficulties about the COVID -19 for the business, that my father is retiring so we cannot use team viewer any longer.

Your support told me not to cry on the phone!!!????

How are you dealing with your customers in those difficult situations?

We don't need your TeamViewer subscription anymore and I need to get the full refund back.

Please escalate the ticket 

33544672

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Posted by Moderator Moderator
Moderator

Re: License cancellation and request for refund

Hello @MarinkaC,

Thank you for your message. 🙌

Our customer support will reach out to you.

I kindly ask you for a bit of patience 🙏

Best,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
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Posted by
Henagon

Re: Cancel my subscription

They charged me for license I bot for my last firm but with my personal credit card. I have left the firm and wont be get reimburse anymore. Could you just refund and cancel my license? Your previous solution that transfer the license to other ppl in my last firm is not viable. Please find a better and direct solution. 

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Posted by Moderator Moderator
Moderator

Re: Cancel my subscription

Hello @King_Albert_20,

Thank you for your message and welcome to the TeamViewer Community! 🙌

In this case, I would recommend to ask your credit card provider to cancel the payment.

As the invoice should be adressed to your former company, the due amount will have to be paid by them.

I hope this could help. 🍀

Best regards

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
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Posted by
Henagon

Re: Cancel my subscription

I signed up for teamviewer as a business, the licenses are given to my staff.  So the staff have registered licenses to their own email addresses.

So the email address I used to purchase the licenses does not have a license registered to it.  This means I am unable to login to the portal and submit a request to cancel.  Despite the fact that you are sending invoices and updates to my email address.

I spent 15mins waiting to speak to an advisor who said I should email salesteam at teamviewer dot com with my cancellation request and they will send it on to the correct team.

It is a very bad system you have where the email account used to buy the licenses cannot then access the support portal.  I cannot log in to anywhere in teamviewer to see my account details or change my licenses, despite paying over £1000 a year for them, no visibilty, at all, none!  This looks like fraudulent activity to prevent users from cancelling subscriptions.  I will be posting google reviews to this effect to help potential clients stay clear of this product.  Everyone will need to cancel at some point.

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Posted by
Henagon

Re: Cancel my subscription

Agree. **bleep** poor service. Once they charge you, they will find any excuse to avoid refund.

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Posted by
Henagon

Re: Cancel my subscription

I don't think the credit card provider can cancel the payment, the money have gone into your account. An easier way should be to just refund and you send the invoice to my previous company. Since I don't have the access to the registered email now, which belongs to the company, I didn't receive any reminder to renewal or cancel renewal. The auto-renewal shouldn't be the default choice at all.

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Posted by
Henagon

Re: License cancellation and request for refund

Same things happened to me, i've deleted my account since Nov 2019, but they still charging me today (15 June 2020)

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Posted by
Henagon

Re: Cancel my subscription

Good afternoon! I want to cancel my subscription, contact me for it, because i cant produce a ticket.