I got an answer.
You have to register your teamviewer's key into your account. I don't remember how I've done that but you can find it in less than 15min.
But you really need the keys they have send when you have bought the soft.
When you have registered your keys, you will not be redirected to the community forum but in another website where you can send a ticket for cancellation.
Hope this help,
Thank you @RenaudEngie
I have been looking for more than one hour, so it is absolutely not 'easy' to find, and I al starting to think that it is something wanted by teamviewer, to make it more difficult.
I don't need to register anything since I just want to submit a ticket. But I understand what you say, but until I will not have a link provided by the support, I can't do anything.
Thank you for your help and your answer,
Thank you for your post. I apologize for any inconvenience caused.
If there is any other quesitons, please let me know.
We want cancel our subscription.
We did not pay anything and we do not want, we just ordered, without obligation.
Our Top management did not approve payment
Your system is confusing!
I have the same problem. I no longer need my subscription - nothing against TeamViewer but the circumstances that drove me to need it have now gone away. I just want to ensure all of my personal information is removed from your records. Why do you make this so hard?
Please can someone contact me back.
I don't want to extend my teamviewer licence, and I need a refund back.
It was taken without my knowledge.
Please can someone contact me back [removed per Community Guidelines]
I don't want to leave here my account details.
I was checking for the emails, and support numbers but there is nothing there you can I ask for the further actions.
Thank you for your post.
Please note that the community isn't an official way to receive an individual assistance for cancellation and payment.
Therefore, kindly refer to the solution to this thread, as provided by our Community Moderator, @JeanK
In order to request cancellation of a license, you will need to use your TeamViewer account that is associeated with your license. How to submit a ticket
More information on subscriptions, including cancellations, can be found in our Knowledgebase: All About Subscriptions
Also, you can reach out to our support team directly via local numbers found here.
I apologize for any inconvenience caused.
We thank you for your understanding in advance.
No one is helping me, everyone is just saying about your terms and conditions. We received an email on Saturday 16/05/2020 and the money was taken back from my card on Monday 18/05/2020.
I was on your support, explaining to them the difficulties about the COVID -19 for the business, that my father is retiring so we cannot use team viewer any longer.
Your support told me not to cry on the phone!!!????
How are you dealing with your customers in those difficult situations?
We don't need your TeamViewer subscription anymore and I need to get the full refund back.
Please escalate the ticket
Thank you for your message. 🙌
Our customer support will reach out to you.
I kindly ask you for a bit of patience 🙏
They charged me for license I bot for my last firm but with my personal credit card. I have left the firm and wont be get reimburse anymore. Could you just refund and cancel my license? Your previous solution that transfer the license to other ppl in my last firm is not viable. Please find a better and direct solution.
Thank you for your message and welcome to the TeamViewer Community! 🙌
In this case, I would recommend to ask your credit card provider to cancel the payment.
As the invoice should be adressed to your former company, the due amount will have to be paid by them.
I hope this could help. 🍀
I signed up for teamviewer as a business, the licenses are given to my staff. So the staff have registered licenses to their own email addresses.
So the email address I used to purchase the licenses does not have a license registered to it. This means I am unable to login to the portal and submit a request to cancel. Despite the fact that you are sending invoices and updates to my email address.
I spent 15mins waiting to speak to an advisor who said I should email salesteam at teamviewer dot com with my cancellation request and they will send it on to the correct team.
It is a very bad system you have where the email account used to buy the licenses cannot then access the support portal. I cannot log in to anywhere in teamviewer to see my account details or change my licenses, despite paying over £1000 a year for them, no visibilty, at all, none! This looks like fraudulent activity to prevent users from cancelling subscriptions. I will be posting google reviews to this effect to help potential clients stay clear of this product. Everyone will need to cancel at some point.
I don't think the credit card provider can cancel the payment, the money have gone into your account. An easier way should be to just refund and you send the invoice to my previous company. Since I don't have the access to the registered email now, which belongs to the company, I didn't receive any reminder to renewal or cancel renewal. The auto-renewal shouldn't be the default choice at all.