Posted by synapseone
Digon

Cannot connect to Teamviewer server since yesterday

I am using an android mobile TV client to connect to my home PC so I can access while I am out. Everything worked fine until yesterday. Now when trying to connect I get prompted for a password. After I enter the password it just sits there saying "please wait while connecting" and shows the spinning symbol. If I look at the server at the very same time I can see that the client appears in the connection list. I also have it set so I can connect via wifi using the android mobile locally using the internal IP of the server which also worked fine first thing yesterday but now has the same problem as trying to connect externally. I think I noticed a TV update to the mobile client which might have been yesterday but I can be 100% sure. I've rebooted phone, server, wifi router all to no avail. Anyone any idea what to try next? I have also been getting messages "commercial use suspected" but I ignored them as I am not using comercially just for family and personal network and have no server OS all win 7.

4 Replies
1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: Cannot connect to Teamviewer server since yesterday

Hello @synapseone,

Thank you for your message.

In our Community, we do not differentiate between free and paid user. It is a place for every user of TeamViewer and we are glad you posted here.

Currently, there is an issue regarding the latest Android app.

There is already a thread about this issue. You can find all the latest information regarding this issue via this link: Connection issue from Android device to computer with the latest version of TeamViewer Remote Contro...

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
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4 Replies
Posted by synapseone
Digon

Re: Cannot connect to Teamviewer server since yesterday

Just to clarify, when I say server I just mean the Win 7 PC I am trying to connect to from the Android client. It is not running a server o/s, should have called it the Host rather than server sorry.

Posted by synapseone
Digon

Re: Cannot connect to Teamviewer server since yesterday

Can anyone from TV help? I know Im not a paying customer so probably not very high on your list of priorities but if you offer a free option for non commercial use it would be useful to be able to get things working when they break :)

Posted by Moderator Moderator
Moderator
Solution

Re: Cannot connect to Teamviewer server since yesterday

Hello @synapseone,

Thank you for your message.

In our Community, we do not differentiate between free and paid user. It is a place for every user of TeamViewer and we are glad you posted here.

Currently, there is an issue regarding the latest Android app.

There is already a thread about this issue. You can find all the latest information regarding this issue via this link: Connection issue from Android device to computer with the latest version of TeamViewer Remote Contro...

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
Posted by synapseone
Digon

Re: Cannot connect to Teamviewer server since yesterday

Thank you for your reply and assurance that both paid and free users are all equal here :)

I've had a look at the thread and yes this is the exact same issue so thanks for confirmation its being worked on.

Look forward to an android client update to fix things

Thanks again.