Posted by Sky30
Electron

Cant access remote control wrong password showed in partner

Hi, please help, why i cant access my fathers laptop, his given remote password is not able to access

1 Reply
1 Reply
Posted by Community Manager
Community Manager

Re: Cant access remote control wrong password showed in partner

Hi @Sky30 

Thanks for your question.

Are you trying to connect with a permanent password saved in the TeamViewer Options or are you connecting via the random password shown on the TeamViewer application?

Here some tips for troubleshooting:

  • Is it possible that someone changed the permanent password?
  • Do you have capslock activated when typing the password?
  • Did you already change the random password and test the new one?
  • Did you type in the correct TeamViewer ID?

For more information about the different passwords and options, please refer to this article: All about passwords 

Thanks and best,

Esther