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Highlighted
Posted by
Henagon

File transfer stuck calculating

Using TeamViewer File transfer between Win10 and MacOS Catalina - shows file systems on both sides but transfer in either direction stuck in job queue with "cacluating" and no bytes every transfered.

9 Replies
1 Accepted Solution

Accepted Solutions
Highlighted
Posted by TeamViewer Star
TeamViewer Star
Solution

Re: File transfer stuck calculating

Wow, good news!!

Probably it must have been inserted a special character from the "ASCII Extended Character Set for Mac", which it may look like the Dash (minus) symbol, but it has different kind of reading/writing by the system, and obviously doesn't support by any other system.

To be more detailed about what I mean, if you look at this article, you can see at the table the number 208 that represents a dash symbol, but is not the same like the usual dash, and for insert it somewhere, you must hold the Option (alt) key and then press the dash key on the keyboard. Also in number 209 by pressing Option(alt)+Shift+Dash keys and release them, then you inserting the long dash symbol, and so on for the others.

Look at the symbol 240 =   ;-) !!! Could you imagine that it is so easy to write directly symbols not exist on the keyboard? 

Well, I think that this is a bit more detailed explanation about what probably happened in your case.

Thanks for the update and best regards

IT Pro

View solution in original post

9 Replies
Highlighted
Posted by TeamViewer Star
TeamViewer Star

Re: File transfer stuck calculating

Hi @michael00543 

Could you please upload a couple of screenshots (please hide ID & passwd) for making it simpler to understand?

Thank you in advance and best regards

IT Pro
Highlighted
Posted by
Henagon

Re: File transfer stuck calculating

tv.png

Highlighted
Posted by
Henagon

Re: File transfer stuck calculating

Can't get the image upload to work properly here. The screen shot is pretty simple, there is a little box outline in the job queue window with a folders icon, the filename and in the bottom right corner the words "calculating".

I've tried restarting the file transfer connection and it makes no difference.

I am able to do a remote control connection OK.

Highlighted
Posted by
Henagon

Re: File transfer stuck calculating

Forgot to add that if I reconnect and try to copy a file I get an error modal box "Error: (123) The filename, directory name, or volume label syntax is incorrect." with option to skip or cancel. After that attempting to transfer produces the "calculating" result.

Highlighted
Posted by
Henagon

Re: File transfer stuck calculating

It appears the problem was a '-' character in the folder name on the MacOS side.

Highlighted
Posted by TeamViewer Star
TeamViewer Star
Solution

Re: File transfer stuck calculating

Wow, good news!!

Probably it must have been inserted a special character from the "ASCII Extended Character Set for Mac", which it may look like the Dash (minus) symbol, but it has different kind of reading/writing by the system, and obviously doesn't support by any other system.

To be more detailed about what I mean, if you look at this article, you can see at the table the number 208 that represents a dash symbol, but is not the same like the usual dash, and for insert it somewhere, you must hold the Option (alt) key and then press the dash key on the keyboard. Also in number 209 by pressing Option(alt)+Shift+Dash keys and release them, then you inserting the long dash symbol, and so on for the others.

Look at the symbol 240 =   ;-) !!! Could you imagine that it is so easy to write directly symbols not exist on the keyboard? 

Well, I think that this is a bit more detailed explanation about what probably happened in your case.

Thanks for the update and best regards

IT Pro

View solution in original post

Highlighted
Posted by
Henagon

Re: File transfer stuck calculating

Same problem is occurring again - this time there are no hypen characters/symbols. I also cannot transfer files that transferred successfully in the past. Same issue where the transfer is stuck "calculating".

Evidently I "fixed" it before with some pattern or random luck I am unable to discern or reproduce again.

Highlighted
Posted by TeamViewer Star
TeamViewer Star

Re: File transfer stuck calculating

Hi

I'd like to please upload some screenshots from Mac's side when this is happening and from the remote side also (what you see on the screen) with as many details you can take. Please hide ID & password.

Also, write the version of TeamViewer and of macOS you are using and if you have installed any kind of monitoring app or system improvement app.

I'll be waiting for the update.

Best regard

IT Pro
Highlighted
Posted by
Henagon

Re: File transfer stuck calculating

Excuse please late reply - file transfer is working again.

I don't understand how this could matter, but fwiw when file transfers started failing anew, I had started the process from "Files & Extras in the panel in the remote mac mini window, hence reusing the existing connection. The transfers were failing in this process. But when I then started a File Transfer process from the TeamViewer process the transfers worked.

I have not investigated further since it is working again for now.