Posted by kiselevds
Henagon

License not activated

After paying the bill, we received an email with an activation link.
When you click on the link, the new license is not activated!
I created two support requests with numbers [removed by a moderator due to privacy] and [removed by a moderator due to privacy] but so far I have not received any response!

Who can help?

2 Replies
1 Accepted Solution

Accepted Solutions
Posted by kiselevds
Henagon
Solution

Re: License not activated

Everything is fine, they sent a new key and with it I activated the license.
The question was resolved for a very long time.

View solution in original post

2 Replies
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: License not activated

Hi @kiselevds 

Thank you for your post and the Ticket IDs. 

My colleagues are already aware of the case and will contact you as soon as possible. 

Kindly ask you to be a little bit more patient. Due to your privacy, I will remove the Ticket IDs. 

Wish you a great start into the new week.

All the best,
Natascha

Posted by kiselevds
Henagon
Solution

Re: License not activated

Everything is fine, they sent a new key and with it I activated the license.
The question was resolved for a very long time.

View solution in original post