Announcements

Are you new to TeamViewer and Home Office and do you need some help? Check out our FAQ here.

Highlighted
Posted by
Digon

Licensed user getting connection blocked after timeout

Hey,

I've got a license (1 x TeamViewer Business Subscription) , but still getting this message (See image)

Screen Shot 2019-12-24 at 10.26.30.pngScreen Shot 2019-12-26 at 17.20.17.png

2 Accepted Solutions

Accepted Solutions
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Licensed user getting connection blocked after timeout

Hello @danshneider

Thank you for your message.

Your license is not activated on your account. This is why you have this message.

Please activate your license on your TeamViewer account so the system can recognize the license you bought once you log in.

You will find all the information you need in our Knowledge Base article here: How to activate your license 

Best regards,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post

Posted by Moderator Moderator
Moderator
Solution

Re: Licensed user getting connection blocked after timeout

@danshneider FYI: I'll keep replying via private message as the answers to your issue contain private data.

Best,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post

7 Replies
Highlighted
Posted by Moderator Moderator
Moderator

Re: Licensed user getting connection blocked after timeout

Hello @danshneider,

Thank you for your message.

If you have activated your license on your TeamViewer account, I recommend you to log in and log out again and see if it solves the issue.

If you haven't please activate your license on your TeamViewer account. You will find all the information you need in our Knowledge Base article here: How to activate your license

Let me know if this has worked out for you.

Best,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
Highlighted
Posted by
Digon

Re: Licensed user getting connection blocked after timeout

Hey @JeanK 

Sorry for my late reply. Log out & in does not solve the issue. we had this same problem about 6 months ago, and now again.

I am unable to activate the license. I have teamviewer version 15 installed.

Currently this prevents us from using the license.

Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Licensed user getting connection blocked after timeout

Hello @danshneider

Thank you for your message.

Your license is not activated on your account. This is why you have this message.

Please activate your license on your TeamViewer account so the system can recognize the license you bought once you log in.

You will find all the information you need in our Knowledge Base article here: How to activate your license 

Best regards,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post

Highlighted
Posted by
Digon

Re: Licensed user getting connection blocked after timeout

@JeanK 

Thanks again. there must be something I am missing in the "How to activate your license".

I've logged in with my email dan@oxs.co.il and my password.

I am clicking the old email I got with the link

See image entered_license_is_invalid

entered_license_is_invalid.png

Highlighted
Posted by Moderator Moderator
Moderator

Re: Licensed user getting connection blocked after timeout

Hello @danshneider

Thank you for your message.

Could you send me in a private message your invoice number?

I'd like to have a closer look at your license.

Best regards

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
Highlighted
Posted by
Digon

Re: Licensed user getting connection blocked after timeout

Done

Posted by Moderator Moderator
Moderator
Solution

Re: Licensed user getting connection blocked after timeout

@danshneider FYI: I'll keep replying via private message as the answers to your issue contain private data.

Best,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post