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Posted by
Digon

My remote control fails after a bit, despite being connected

Hello,

Some time after I log into my session, I'm unable to control my remote computer. Even after I can't control the computer, I'm still able to see my updates in my desktop (e.g., a program running in terminal). Weirdly, the remote control starts working again after I move my physical mouse around at the remote location. Both computers are macOS. After I can't control the remote computer, the following message always shows up on the remote desktop:

Screenshot 2020-03-28 07.59.36.png

I don't believe this is a problem of access permissions, as I attached a screenshot of the connection info below:

Screenshot 2020-03-28 07.48.44.png

Any help would be greatly appreciated.

Thanks.

2 Replies
2 Accepted Solutions

Accepted Solutions
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Posted by Moderator Moderator
Moderator
Solution

Re: My remote control fails after a bit, despite being connected

Hello @tvan123,

Thank you for your message. 🙌

Apple has introduced a security mechanism with macOS 10.14 (Mojave), which requires special access to be granted to remote control applications like TeamViewer.

And macOS 10.15 (Catalina) has strengthened the security and privacy even further and requires additional permissions to be given to TeamViewer in order to control your Mac.

Without this access, TeamViewer users connecting to macOS 10.14 or higher will only be able to view the screen but not control it with their mouse or keyboard.

And TeamViewer users connecting to macOS 10.15 or higher will additionally only be able to view the desktop background and the TeamViewer app, but not any other applications at all.

But don't worry, the solution is only a few clicks away! You will find how to proceed here: How to control a Mac running macOS 10.14 or higher 

Best,

Jean

 

French Community Moderator
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Posted by
Digon
Solution

Re: My remote control fails after a bit, despite being connected

I solved this by unchecking the "Lock after Session End" in the Actions tab on my remote comptuer.

View solution in original post

2 Replies
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: My remote control fails after a bit, despite being connected

Hello @tvan123,

Thank you for your message. 🙌

Apple has introduced a security mechanism with macOS 10.14 (Mojave), which requires special access to be granted to remote control applications like TeamViewer.

And macOS 10.15 (Catalina) has strengthened the security and privacy even further and requires additional permissions to be given to TeamViewer in order to control your Mac.

Without this access, TeamViewer users connecting to macOS 10.14 or higher will only be able to view the screen but not control it with their mouse or keyboard.

And TeamViewer users connecting to macOS 10.15 or higher will additionally only be able to view the desktop background and the TeamViewer app, but not any other applications at all.

But don't worry, the solution is only a few clicks away! You will find how to proceed here: How to control a Mac running macOS 10.14 or higher 

Best,

Jean

 

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post

Highlighted
Posted by
Digon
Solution

Re: My remote control fails after a bit, despite being connected

I solved this by unchecking the "Lock after Session End" in the Actions tab on my remote comptuer.

View solution in original post