I purchased Teamviewer on Tuesday.
Received a payment receipt and invoice but no activation email. The money has been taken from my account.
Please help. I am getting very frustrated
All sorted now Thanks
Hi @tvuser_1,
Thank you for reaching out to us in TeamViewer Community!
We may advise you to contact the TeamViewer Sales Team ☎ for further assistance on the TeamViewer order. The sales representative is happy to look into the case.
Hope it would be helpful in your case and wish you a great weekend ahead!
Best,
Ying_Q
I have the same issue and no email, livechat or support link is accessible without an invoice number. Can I please have order [removed per Community Guidelines] confirmed and license sent to my address on record? Thanks @Ying_Q
Hello,
I have same issue here, i'm not receiving any activation email. Please help me 😔
Hi @carbonoura,
Thank you for reaching out to us and Welcome to TeamViewer Community!
As TeamViewer system record shows that you have got in touch with TeamViewer Support Team earlier today. Can you kindly check your email inbox and reply the support ticket for further confirmation please.
Best regards,
hello, I have the same issue. have yet to receive the activation link. purchased yesterday. I need this asap
Last week we made the decision to upgrade our business account to Teamviewer Premium. An invoice was received, payment was made and the money has been taken from our account.
However, we have not received an activation email (as promised in our order confirmation and invoice email) and, in the meantime, our account has been downgraded to "free".
This needs resolving urgently @TeamViewer, @Natascha, @JeanK
Hello,Just purchased Teamviewer as well and never received the license......
Why do so many people have this issue? Please help me.
Thank you.
Benoit
I called the local Sales number . . . Picked up straight away. Got it temp sorted with a licence, Still waiting to recieve the official key and invoice.
Very long.
I understand they have alot of work nowadays but please..
I have also purchased and not recieved anything ! Support is closed, when i called earlier they said they would resend and could see the correct emails had not been sent !
Very frustrating,
I haven't recieved my licence but i've already paid like 2 weeks ago... whats happening ?
registered e-mail: **Do Not Post Email Addresses**
I'm having the same issue as well and there is no option to log a support ticket as it keeps redirecting me to the community page. Currently been on hold in the IVR queue for nearly 30 minutes now as I had no option but to call.
Had the emails thanking me for purchasing and to set up my customer portal but nothing yet about getting my licenses activated.
I have purchased remote access license and received the confirmation e-mail with the order number, but I haven't received the invoice/activation email till now.
Hi
i have thé same problem
i paid but never reçieved activation key ?
what can i do ?
tks
Hi,
I bought the Remote Access plan a few days ago and I have not received the activation email yet. Would you kindly assist on this matter?
Thanks.
Hey there- I recently purchased Teamviewer and have not received my activation email. I tried resending it via the login form and still have no received it. I'm unable to open a ticket, so I am hoping someone here can help. Thank you!
Hi, I have purchased a TeamViewer Premium Licence, I have received the order confirmation email but I have not received the Licence Activation email!
I am not able to create a ticket as my Licence has not been activated!
I have submitted a service request form on 2 ocassions now, please look in to this URGENTLY as I am not able to acces the service I have paid for.
Dan
I purchased for one user earlier today but have not received email with Activation Key. I need it now
Help!
I purchased a teamviwer yearly subscription for the pro and have not received my activation code through email, i have checked all folders/ spam/ junk folders and nothing!
I need this quickly as i need to access a remote computer!
I had purchased Teamviewer Licence, I received my Invoice and but not the mail with Activation Link.
I have nithing in spam and I can't send a private message, I don't have the option.
How can I do?
Regards?
I purchased a TeamViewer Business license on Tuesday. I've since received payment confirmation and an email link to set up my customer portal, but no activation code, so my account is still showing as 'Free' on the management console, despite the license showing on the 'subscriptions' page of my customer portal.
From a look at the information available, it looks as if this is because my account has not been verified, owing to the lack to activation code – can this be sent through ASAP?
me too, money was charched from my card on Sept 29 for business licence, then i have received confirmation email telling that i will receive the activation key shortly, but no email till next day, i have called 3 times to support and every time the same answer - wait for email, we are working on it ..... very dissapointed
September 13, 2020..... I paid for a paid subcription to the service, but it has not been activated.
Hi @RomanyWorks,
Thank you for your post and welcome to our community.
To take full advantage of the TeamViewer license you have purchased, you have to activate it in your account. Please kindly refer to How to activate your license to check if your license has been activated appropriately.
If you still have issues with activation, please call our support team and they will be more than happy to provide further assistance.
Fiona
Is this what is causing me trouble with accessing the remote computer? I can login briefly then it kicks me out and won't let me try again for about 10 minutes.
I placed an order yesterday and 24 hours later i am still waiting for an activation key. Very disappointed!
We've been waiting six hours and still no activation key!
@Esther
Hi, we have the same issue, purchased at 12:12 today and its now 14:27 and we are still without our invoice and activation key. Please advise solution to this.
I have not received my invoice, and I am blocked from signing in due to "an overdue invoice".
Please contact me [personal information removed]
I don’t just have a problem with the missing activation email. My business license, purchased last year, expired at the end of June and should have been automatically renewed. I did not receive the emails you notified of the expiration or the email you sent the invoice for renewal. I can’t even log into the account management, because I don’t even get the emails that your systems allegedly sent me to verify, I want to log in from a trusted device. So I haven't been able to work from home for 3 days, because neither my old license, nor the newly purchased one works (activation key didn't come in the email), and I can write here now, only because I had to register a new account. After all, I can't log in the old one until I certify that my device is reliable, which I use from the first minute..because the link doesn't arrive in an email. Patt situation.
