Not receiving Trusted Devices email

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Posted by
Henagon

Not receiving Trusted Devices email

Hi, 

I have a commercial account under a different email to the one used to setup this profile.

I've setup a new mac and have installed team viewer. I want to log into my account, it says it has sent me an email but I am yet to receive the email. I tried yesterday and have also tried again today. No email has arrived in junk or inbox. The email is with a gsuite organisation so essentially gmail. Teamviwer

I couldnt post this under my commercial account because it wouldnt let me log in to the community without verifying this browser is a trusted device. No email has arrived. 

I can't login to contact support without verifying this browser is a trusted device. No email has arrived. 

Can someone from support please contact me ASAP so I can access my account? 

Thanks. 

1 Reply
1 Reply
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Posted by Moderator Moderator
Moderator

Re: Not receiving Trusted Devices email

Hello @amoon134e12,

Thank you for your message. 🙌

We are sorry for the inconveniences caused.

For this issue, you will have to contact our support via phone.
You will find our contact data according to your country here: https://www.teamviewer.com/en/support/contact/ 

Best regards

Jean

French Community Moderator
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