Not receiving verification emails from Team Viewer

Highlighted
Posted by
Henagon

Not receiving verification emails from Team Viewer

I am a disabled user who has recently had my account verified as free (and access restored) and since I have not been able to login on certain devices/browsers.

I am not receiving the verification emails. NB. The TeamViewer address and domain has been whitelisted at my end and no messages are in the Junk/Spam folders.

I am desperate to resolve ASAP as I rely greatly on the remote access.

PC Pilot

2 Replies
1 Accepted Solution

Accepted Solutions
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Not receiving verification emails from Team Viewer

Hi @PC-Pilot ,

Thank you for your post.

I have checked with our technical support team on your case.
Please try to sign in again so you will receive an email from us.

All the best,
Yuri

View solution in original post

2 Replies
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Not receiving verification emails from Team Viewer

Hi @PC-Pilot ,

Thank you for your post.

I have checked with our technical support team on your case.
Please try to sign in again so you will receive an email from us.

All the best,
Yuri

View solution in original post

Highlighted
Posted by
Henagon

Re: Not receiving verification emails from Team Viewer

Thank you for the rapid response!! Truly aMazing service :)

I have logged in as requested and received the verification message straight to my inbox.  Now fully logged in once more.

Purely out of curiosity and for future reference, what was causing the issue??

A very satisfied (provided the other devices login similarly :)  of course) PC Pilot !

ps. I will keep you posted if I have any further issues!