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Posted by
Henagon

Remote access problem. Can't find home computer id

Hello team viewer

 

In anticipation of an overseas trip, I installed  Team Viewer on my home Mac mini desktop.

After the installation, I invited myself via the TeamViewer email invitation, thinking that when I was overseas, it would provide a link to my home computer.

I am now overseas and have installed Team Viewer on my portable MacBook. I noticed during installation that I was provided a computer ID and password screen to identify my MacBook. I never saw the screen when I initially installed the software on my home computer.

Unfortunately, the email I sent to myself does not provide the ID of my home computer.  It only provides a generic link to install the software.

Is there any way for me to find my home computer TeamViewer id?

1 Reply
1 Accepted Solution

Accepted Solutions
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Posted by Community Manager
Community Manager
Solution

Re: Remote access problem. Can't find home computer id

Hi @dresden88 

Thanks for your post and safe travels!

To connect to your Mac, you need the TeamViewer ID shown on the TeamViewer application as well as access permissions (via a personal password or easy access permissions).

If you did not save the ID of your Home Mac in your Computers & Contacts list, your last chance might be someone at home who can tell you the ID of your Mac and the random password shown on the application. With that info, you can connect, create a personal password, and save the ID in your Computers & Contacts list so that you can access the device at a later point again.

Here are a few helpful articles to get more information:

I hope this information help you.

Best, Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

View solution in original post

1 Reply
Highlighted
Posted by Community Manager
Community Manager
Solution

Re: Remote access problem. Can't find home computer id

Hi @dresden88 

Thanks for your post and safe travels!

To connect to your Mac, you need the TeamViewer ID shown on the TeamViewer application as well as access permissions (via a personal password or easy access permissions).

If you did not save the ID of your Home Mac in your Computers & Contacts list, your last chance might be someone at home who can tell you the ID of your Mac and the random password shown on the application. With that info, you can connect, create a personal password, and save the ID in your Computers & Contacts list so that you can access the device at a later point again.

Here are a few helpful articles to get more information:

I hope this information help you.

Best, Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

View solution in original post