Posted by speedyjayz
Henagon

Sign In request failed! The server did not respond. Please try again.

I cannot connect to any of my other computers. Never had this issue before.

26 Replies
Posted by Werkaster
Digon

Re: Sign In request failed! The server did not respond. Please try again.

I get this message "The server did not respond in the given time frame" when I'm trying to connect to smartphones (all updated with latest app versions) and my Windows 7 client too. I can still connect to computers, though, so that's where we differ.

Also, didn't have any of these problems before, neither with computers nor smartphones. Something is up, probably with the new update.

Posted by Werkaster
Digon

Re: Sign In request failed! The server did not respond. Please try again.

Sorry, didn't mean to post twice, got an error message at first, you can delete this.

Posted by greg_mtl
Henagon

Re: Sign In request failed! The server did not respond. Please try again.

I have this problem too. Any solutions?

Posted by Werkaster
Digon

Re: Sign In request failed! The server did not respond. Please try again.

It works some days, some days not. Very weird, but I guess they are working on it. After forcing a Teamviewer Windows update last time (in other words, installing the absolute latest Teamviewer version I could find). I managed to make that work the same hour, so should be a correlation, but this seems to be pretty random, to be honest. I don't think it's our fault, it's something with their servers, but still, updating can't be harmful.

Before that, though, I had no success with newest versions, but maybe they have figured something out It's getting better at least, hasn't happened for a few days here now. So be sure to update the server, your remote overlord, as well as the clients' apps (quick support and quick support add-on <model> of course). Don't know if the last tip helps, but it should, one would imagine.

Posted by greg_mtl
Henagon

Re: Sign In request failed! The server did not respond. Please try again.

Thanks for the detailed reply. I still get the error two weeks later. Cannot connect.Screen Shot 2017-06-29 at 10.33.17 PM.png

 

 

Posted by SamboRambo
Henagon

Re: Sign In request failed! The server did not respond. Please try again.

Exact same thing for me today...

Posted by Whiless
Henagon

Re: Sign In request failed! The server did not respond. Please try again.

Just wondering if anyone has found a fix to this issue????

 

Posted by speedyjayz
Henagon

Re: Sign In request failed! The server did not respond. Please try again.

I was able to get past this by simply restarting my wireless modem/router.

Posted by Whiless
Henagon

Re: Sign In request failed! The server did not respond. Please try again.

Unfortunatly not the same for me....

Any other ideas??

Posted by jacobslewis
Digon

Re: Sign In request failed! The server did not respond. Please try again.

I, too, have been having this problem. On my Windows and Mac computers, everything seems to be fine. On my Ubuntu desktop, unfortunately, this problem has persisted for a month now.

I have posted in this other thread about it: https://community.teamviewer.com/t5/TeamViewer-12/Did-sign-in-server-fail-to-respond-to-you-too/m-p/...

Posted by zonnetje
Henagon

Re: Sign In request failed! The server did not respond. Please try again.

I had the same problem today after updating the teamviewer-app on my pc. I solved it by accident. It happened when I wanted to click on the "me too' button in this topic. I had to log in with my browser and then got a message that my pc had to be added as 'trusted device'. Teamviewer sent me an email with a link to add my pc to 'trusted devices'. After that suddenly the app could log in too.

I googled the issue and found this article from the 'Knowledge base': https://community.teamviewer.com/t5/Knowledge-Base/What-is-Trusted-Devices-for-your-TeamViewer-accou...

I didn't get the pop-up mentioned in the article logging in with the app, but I did get it with my browser (management console).

I hope this solves it for everyone...

 

 

Posted by topspeak
Digon

Re: Sign In request failed! The server did not respond. Please try again.

Here was my SOLUTION: 

After months of strife and toil HERE IS WHAT WORKED: 

1. I uninstalled Malwarebytes. 

2. I restarted my computer. 

3. FINALLY I was able to log in 

Posted by rompelstompel
Electron

Re: Sign In request failed! The server did not respond. Please try again.

I'm on ubuntu and this happens from time to time. I cannot figure out why, but doing a

sudo apt remove --purge teamviewer # The --purge part is important

and reinstalling works for me.

Pieter Jordaan
Highlighted
Posted by ack0329
Trigon

Re: Sign In request failed! The server did not respond. Please try again.

This worked for me after 2 weeks of giving up. It won't survive a reboot, but it is a temporary fix.

sudo teamviewer daemon stop sudo teamviewer daemon start

I hope this helps, Mark
Ubuntu 17.10 Beta with GHnome
2 Replies
Posted by baddison1
Neutron

Re: Sign In request failed! The server did not respond. Please try again.

@ack0329....thank you very much.   This was my solution!!

Posted by ack0329
Trigon

Re: Sign In request failed! The server did not respond. Please try again.

and a one step solution is the "restart" option instead of Stop and then start ...

sudo teamviewer daemon restart

and  baddison1 You are VERY welcome!

Always trying to help,

Cheers, Mark

Posted by MattC
Henagon

Re: Sign In request failed! The server did not respond. Please try again.

 


@rompelstompel wrote:

I'm on ubuntu and this happens from time to time. I cannot figure out why, but doing a

sudo apt remove --purge teamviewer # The --purge part is important

and reinstalling works for me.


Solution worked on Ubuntu 17.10

Posted by startx
Henagon

Re: Sign In request failed! The server did not respond. Please try again.

This works for me too!

Posted by samsterid
Electron

Re: Sign In request failed! The server did not respond. Please try again.

Had the same problen on Windows 7 machine.

Under Manage Services, I just restarted the Teamviewer service.

That fixed it for me withot re-booting.

 

Sam

Posted by gwied
Henagon

Re: Sign In request failed! The server did not respond. Please try again.

This link appears to be dead.

Posted by zonnetje
Henagon

Re: Sign In request failed! The server did not respond. Please try again.

Apparently the pagenumber in the webaddress changed. 

New link, at least working today... :

https://community.teamviewer.com/t5/Knowledge-Base/What-is-Trusted-Devices-for-your-TeamViewer-accou...

Posted by gwied
Henagon

Re: Sign In request failed! The server did not respond. Please try again.

Success! Teamviewer13 works again on MacOS 10.12 - I can log in again :-) and communicate with the other computers (Windows and MacOS) in my group.

Process:

  • Use AppCleaner (of course, there are other tools to do this job) to completely wipe the TV files from my system
  • empty trash
  • download and install Teamviewer13

I am using the free service.

Posted by angelitovic
Neutron

Re: Sign In request failed! The server did not respond. Please try again.

This worked for me but i also restarted the system before re-installing TV

Thanks! This was causing me a massive headache

Posted by Vonice
Neutron

Re: Sign In request failed! The server did not respond. Please try again.

I had been dealing with this same issue for weeks!

A mix of solutions worked for me.

 

I used CCleaner to completely remove both TeamViewer app & Malwarebytes.

After reinstalling the latest version of TeamViewer, I was able to login to the app. FINALLY...

Posted by MFuentes
Electron

Re: Sign In request failed! The server did not respond. Please try again.

This worked for me!

Thanks @samsterid!

Posted by REBSE
Electron

Re: Sign In request failed! The server did not respond. Please try again.

I can connect fromevery computer except one. Tried uninstalling McAffe LiveSafe and reinstalling Teamviewer. Still not working. Suggestions?