Highlighted
Posted by Daratorn
Henagon

Re: Free License Limitation

Thank you both, it was a problem of the remote pc that was losing connection and it made me think that it was a problem with team viewer.

Thanks again

Highlighted
Posted by daniel77
Henagon

Free license

Hello

Beginning of october i Have got a message saying that I was using free teamviewer in a professional environment and due to that my connexion will last 5 minutes only. I wrote teamviewer that I dont use teamviewer as a pro (my mail was in french) teamviewer replied to me that there is no support for foreign language so i wrote a new time in english it was the 9 th of october. I am a bit surprised because I did not get any comment to my mail. I can confirm that i am not a pro I just help a few friends ,I dont understand why teamviewer team thought i am a pro. How to solve this misunderstanding? thanks

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Posted by Sandronets
Photon

Re: Free license

Coucou :)

Ne t'inquiete pas, teamviewer fais juste sa pour que tu achete une license chez eux. Sa fais des années que tous les 6 mois mon compte et bloqué pour utilisation Commercial alors que je n'utilise que pour aidé quelque amis ou pire pour me co en local sur mon pc portable qui est a coté de moi mais pour eux je fais de l'assistance utilisateur.

Bienvenue chez Teamviewer, au passage ta chopper ou le lien pour avoir le support je le trouve plus

 

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Posted by Andrewt81
Henagon

Teamviewer: Commercial use

Good Morning,

i use teaviewer to manage my  private remote observatory.

This morning it returns the message i cannot connect because the destination is used for commercial purposes.. but this is not true because is my private Windows 2008 Server i use to manage the observatory. How to solve this?

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Posted by iainwels
Pentagon

Re: Teamviewer: Commercial use

Hello Andrewt81,

I think that when you are trying to connect to a server it thinks it is gonna be used for business because a 99 of the 100 people do not have server for personal use... 

A teamviewer business account is not all that expensive 32 euro's a month 
https://www.teamviewer.com/pricing/

I hope this helps.

Thank you for using teamviewer!

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Highlighted
Posted by Andrewt81
Henagon

Re: Teamviewer: Commercial use

Not interested in a commercial License, i'm in 1% who use Server OS for personal use and as stated in License Agreement i want my free account. Nowhere is written that operating system is a requirement from free to commercial.

Who i need to contact to restore my regular free license?

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Posted by iainwels
Pentagon

Re: Teamviewer: Commercial use

Hello Andrewt81,

I've fact checked myself, and it is correct that you'll need to buy a licence to get a connection with a server. The only thing that you can do if you want to connect to a server is buy a licence... I am sorry but there is nothing that i can do that helps youy solve this issue! I am sorry.

I hope this helps.

Thank you for using teamviewer.

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Highlighted
Posted by Former Staff Jonathan
Former Staff

Re: Teamviewer: Commercial use

Hi Andrewt81,

Thanks for your post's!

@iainwels thanks for your help on this one.

@Andrewt81, please have a look at the following article, and notice in the first paragraph it says "Alternatively your machine runs a Windows Server operating system, classifying usage as commercial automatically"

https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-TeamViewer-trial-Your-trial-period-h...

If you are indeed using TeamViewer on a server, this will require a license.

All the best,

Jonathan

Did my reply answer your question? Accept it as a solution to help others, Thanks.
Highlighted
Posted by Sleepy
Photon

I Cant Connect To Someone

it says my license is commercial but it isnt, and the person i connected to isnt using a commercial license. then it locks me out of re connection to  someone why is this happening can anyone help?

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Posted by Élodie
Electron

How solve my problem if support and community can't help me ?

Hello,

TeamViewer thinks I’m using the software commercially, so I tried to contact support and they say :

" Due to the high number of private inquiries, we can't provide email support to private users. You can find answers to the most common questions in our Community and Knowledge Base. "

So i tried to contact "Community" and it say :

" First things first: Please be aware that this is NOT an issue that can be resolved in the community. "

If the support and the community can't help me, who can help me please ? I'm limited to 5 minutes only and when I relog after it's tell me to wait 10 minutes ...

I'm using TeamViewer with few friends and familly only (less than 10 contacts), currently 3 registered into my account and my own 2 computers and 1 smartphone. Perhaps it's because I'm using a VPN ?

Best regards,
Élodie

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Posted by firsttimeuser
Photon

How to uninstall company trail version and install personal version

I installed Teamviewer and didnt realize i selected a Company version until I was told my trial period was expired. I uninstalled the program. I then went to install for the Personal use and it continues to default back to login screen which says my trail has expired.

How do I fully remove the company trail version and re-install the personal use. I can't call support because I am not a paying customer.

 

Thanks

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Posted by Jomel
Henagon

Re: The trial period has expired!

Can you also help mine pls? I have submitted the verification form for private use. But there is no reply. My ticket ID #3520474. Pls help.
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Posted by FearRoo55
Henagon

TeamViewer Chose Both Uses on Installation

I accidentally chose the wrong option of TeamViewer when I reformatted my laptop a few weeks ago. Now, I am running a trial version and have extended the trial version once. Now I am afraid that I will lose access to the software.

My ticket id is 3520361 and I hope someone can help me before my trial runs out!

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Posted by NormAtHome
Digon

Teamviewer Free 5 minute limit?

 
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Posted by leanhhcm
Henagon

Change Teamviewer version 12 Company to version personal

Dear support teamviewer

i use teamview for support my friends
I have mistake set up teamviewer version 12 company on my macbook win 10. And now this version has expired.
Please guide me change to version personal . I want to use free version
Many thanks
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Posted by leanhhcm
Henagon

>.<

Do they want to force us to buy?

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Posted by JohnnyBeGood
Digon

Re: >.<


@leanhhcm wrote:

Do they want to force us to buy?


That's how I see it. Eventhough I do not use it for profit but rather to help friends and family computer issues I would be willing to pay $12 every year but not these prices [link removed]

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Posted by MrJoe
Henagon

Re: >.<

Yeah, I submitted a ticket, provided logs, did the needful. Still have not getten a response on how to fix this.

In my case, I was re-imaging a system, and I think I accidentally installed the commercial version instead of the free version. Ever since them one of my PC's will randomly throw this error. I tried removing and doing a clean sweep of the software on all systems, but my primary system has the issue again.

It's starting to look like I need to find something else to use, and I have a new company to shun because of lack of support.

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Posted by FearRoo55
Henagon

Re: The trial period has expired!

Hi Jose:

I put a ticket 3520361 for personal use verification. Could you assist and check the status. I have not heard anything in the past few weeks.

Thanks,  

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Posted by FearRoo55
Henagon

Re: Teamviewer 12 beta - count down

I put a ticket 3520361 for personal use verification. Could you assist and check the status. I have not heard anything in the past few weeks.

Thanks,  

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Posted by Татьяна
Henagon

не могу подключится пишет что закончилась лицензия бэто версий что делать

translate in english via google translator

Good morning I can not connect to the program writes that the license has expired what to do.

ДОброе Утро не могу подключится к программе пишит что кончилась лицензия что делать.

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Posted by masa
Henagon

I registered mistakenly for commercial use.

I registered mistakenly for commercial use. How can I change my registration information?
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Posted by Cryptoxic
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I just received this message that my Trial has expired and I cannot log into my computer back home! I need to access my files on my computer and home while I'm outside. I have filled up the form and submitted it. Please reply as soon as possible as I need my files!

 Ticket ID: 3582514
 Subject: Request from Commercial Use Suspected form

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Posted by Gregory-none
Henagon

Why even i choose personal use when i run it shows me the trial period is end?

Hi.

When i install the program i choose PERSONAL USE NOT ENTERPRISE and after one month why when i run the program it shows me the trial period is end?

I believe the personal use of the program is FREE?

It isn't?

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Posted by Cryptoxic
Henagon

Re: TeamViewer thinks I’m using the software commercially!

My previous ID was reset but now my main Desktop is showing the trial message! What is happening?! Teamviewer team, please look into my new ticket for my desktop ID!

Ticket ID: 3587301
Subject: Request from Commercial Use Suspected form

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Posted by Naraku
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I would also like to solve the problem....

Please HELP !

Posted by MrJoe
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I'm not sure they are interested in helping. It's been over two weeks now since I opened my ticket on it. I sent the logs and did everything they asked, but have heard zero response since then.

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Posted by ParkJooHee
Henagon

I want to change the version to free

Hello. TeamViewer.

I downloaded the program which is commercial version.

But I wanted to use this program for privite version.

Becuase I'm using this program in non-commercial use, just for studying in graduate school.

Could I chage the virsion?

Thank you for support.

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Posted by simnix
Henagon

Why do I see TeamViewer trial - 'Your trial period has expired' ?

Hi,

I have the free version so I can remote into my friend computer when he needs help. He can do most thing himself, but, he is blind and relise on a screen reader to talk to him. On some sites the screen reader does not talk to him correctly, that is when he calls me.

My problem is it keeps comming up with the massage "Trial version *expired* (Simon Nixon - SIMNIX Software)". I downloaded and installed version 13 beta, and all seemed OK at first untill it told me my trial had ended. I don't want or need a license. I uninstalled version 13 beta and reinstalled the latest version 12.0.88438, it is still telling me my trial version has ended.

I do not use TeamViewer for any business use, it is use purely for personal use to help my blind friend.

Regards
Simon Nixon

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Posted by kramdish
Henagon

Commercial use suspected

Hello, good afternoon,

I use Teamviewer as a tool to connect to several of my computers (I have many at home) and help out a lot of friends.
For example, today I was connected for a few hours to a computer at home, while I was playing. My TeamViewer ID is [ID removed by moderator]
I didn't find a way to upload the log file, so I uploaded it to Dropbox: [personal information removed by moderator]

Could you please change the status of my account?

Thank you very much.

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Posted by OfekBorochov
Photon

Accidentally Selected Commercial Use

Hey, 
I accidentally selected commercial use instead of personal/non-comercial, and i need the program. how can i fix it so I can use the application without trial?

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Posted by Former Staff Jonathan
Former Staff

Re: Accidentally Selected Commercial Use

Hi @OfekBorochov,

Thanks for your post!

Please refer to the following link to get help with your inquiry.

https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...

All the best,

Jonathan

Did my reply answer your question? Accept it as a solution to help others, Thanks.
Highlighted
Posted by MrJoe
Henagon

Re: >.<

After several weeks, I finally got a resolution to the support ticket I submitted. They were able to determine I am not using it for commercial use, and fixed my license.

Highlighted
Posted by Clint
Photon

My ID has been blocked w/o reason..

As described in below, my ID [ID removed by moderator] has been blocked although I am using TeamViewer for personal purpose

I usually connect my laptop remotely when I working at office little frequently.

Anyhow, I am not person using TeamViewer for commercial purpose so, hopefully unlock my ID as soon as possible.

 

Thanks

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Posted by revriandavison
Digon

charity use of team viewer 13

Up to team viewer 12 we had a free licence as a charity for non commercial use, by myself the sole employee of the charity (church minister)  - just to connect to my home desktop when out with my laptop). I cant see that option for team viewer 13,  - is it available, or is this where they **bleep** in all those who have become dependent on it, to pay for the service from now on (or try to re-adjust to life without it?)

Highlighted
Posted by revriandavison
Digon

Re: TeamViewer thinks I’m using the software commercially!

HI there, I've not had any of those messages, above or any indication that I'm suspected of using it for commercial purposes.

That's not what the question was about.

Put much more simply,
"are the licence conditions for TV 13 the same as for 12 or have they changed?"
non-commercial charity use is not mentioned in the early stages as it used to be, so it's not clear.

I could ask the sales team, but I follwed what seemed to be the logical path, to ask other users and let the sales team get on with what they are doing, as it's not technically a sales question.

But if you prefer I will ask them instead.

BTW how did my question end up in this thread, when It was posted as a new thread about the licenecing of Team viewer 13????

 

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Posted by revriandavison
Digon

Re: charity use of team viewer 13

Who put a bleep in the middle of a perfectly polite message??? and why?

I did not write bleep nor anything worthy of bleep - bizarre!

to put it more simply -

"are the licence conditions of TV 13 the same as previous versions" - I ask because it's no longer immediatly clear as it used to be.

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Posted by Alejapl1986
Henagon

Re: Unlock commercially licensed equipment to private license

I need a solution, please

Highlighted
Posted by revriandavison
Digon

Re: charity use of team viewer 13

Finally found it at the bottom of the page of the NEW advert for Team viewer 13 - but you have to pass three of four "buy a licence" boxes before you get to that bit.

Was it there before and I didn't see it, or have they just made it clearer?

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Posted by Jenna
Photon

How can I change my membership from company to private membership if it was created in error?

I created an account and accidentally selected the Company/ Commercial trial membership.  I am a private user and need to correct this. I have closed my account and uninstalled the program from my computer and erased all references to teamviewer in the registry edit suite as well as app data.  However, when I download the new version, even though I select Private user, it still generates the same account information with a limited trial version. What can I do?

Highlighted
Posted by Mingzhu23
Henagon

Wrong settings keyed in TeamViewer

Hi, 

I keyed in wrong settings in TeamViewer, it was for personal use but i keyed in business instead. How do i undo the settings as they kept prompting me that the license is expiring. 

Thanks, 

Mingzhu

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Posted by anastasiatzoum
Henagon

Free license

Hi! 

My name is Anastasia Tzoumaka and I am a student at Brown University. I have a free account with team viewer on my desktop which allows me to use it without paying (free account  email: *Removed by moderator*). However, when I installed the team viewer on my laptop, I chose accidentally a business account. I haven't noticed that since I saw a message saying that my trial period has been expired. As a result, I have no access on my desktop anymore through team viewer. Could you help me to solve this issue? I need to keep my free account and connect with the same free account on my pc.

Best Regards,

Anastasia Tzoumaka

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Posted by Vic
Digon

Re: TeamViewer thinks I’m using the software commercially!

Hi Esther...

Great post! It is too bad many people either do not read it fully or do not understand what it means.

I have used the free version of Teamviewer for years. It does everything I need and more. Teamviewer makes remote connection so easy that I even use it for other computers in the same room, or on the same desk!

I clean a gun range after hours because it is really dangerous to do while someone is shooting. Ha Ha! Sometimes my wife drops me off and heads to the Hard Rock Casino.

I also use Teamviewer at my work location. When I have finished my job at the range I log in to my personal account on my computer and wait for my wife to pick me up. It is a Mac and I installed Virtualbox on it so that I can run Porteus Linux. It is fun to control my home computers from 18 miles away. Teamviewer works great on Porteus.

At one point I started getting the dreaded "commercial use suspected" warning. After Googling and searching the Teamviewer website I simply followed your instructions and submitted a ticket.

Within a few days Ryan contacted me for the details of my problem. After a couple more days Ryan informed me that my account would have the red flag removed and to continue having fun using Teamviewer. Since then everything has been awesome. Thanks Ryan and Teamviewer.

I hope everyone will relax and realise that Teamviewer is provided "free of charge" and stop negatively criticizing a great effort. Be patient and allow the Teamviewer Team to address everyone's problems with due diligence.

My thanks to you Esther and the rest of the Teamviewer Team,  

Vic

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Posted by freddehboy
Henagon

Free license?

Hi

I have used Teamviewer for about 6 years. When trying to connect the program says that the license period has expired?

I have choosen private/non-commersial use?

I have upgrade for version 13th!

Best Fredrik

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Posted by Jansor
Photon

Commercial use detected

Hi,

I'm having issues with my account now, where I get commercial use detected and get kicked out every 5 minutes. I had an old TW account with license from my old work place, but as I found no way of removing the license completely, i logged all my computers out of that account and added it to my new account for personal use only. No idea why I now get this message, have been using it perfectly fine for 2 months or so.

Any way to get this resolved?

 

Thanks

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Posted by cksodhi
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Hi Esther,

I live in Canada and I help my dad who lives in India with his day to day issues.

Ever since I updated to the 13 version, I get the "Commercial use detected" message and my session only lasts 5 minutes.

What do I need to do?

Can you please help?

Thanks,

Charan

 

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Posted by JimmyM
Henagon

Personal License expired. Have ticket

I've used Teamviewer for a few years now on family member's computers but recently just started getting the Free Trail Version Expired warning. Funny thing is, this is a new laptop and I get the warning as soon as I open the app. I have another laptop that I can open the app and sign in and it works. I don't think it's something with my account.

In any case, I've submitted a ticket using the recommended link. How long have other users waited to have their ticket resolved?

Thanks.

 

Highlighted
Posted by thuispc
Henagon

free use

I only use teamviewer  to help people (friends) and get to my pc's who stand with a friend

now I get that I should use it commercial what isn't can you solve it for me

Highlighted
Posted by JimmyM
Henagon

Re: Personal License expired. Have ticket

I read somewhere that if a computer is joined to a domain TV automatically assumes it's commercial use. Is this true?

I have it installed on my company laptop (joined to a domain), but I access PCs that are family member's computers. When I open the app on my company laptop, I get the Expired warning before I even sign in to TV.

A little help here would be useful. Thanks.

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Posted by yuravk72
Photon

Why pop up a window with commercial usage information?

Hello! Why pop up a window with commercial usage information, if it's not true? I do not even use it every day, but if I use it, it is from 5 to 15 minutes. time ... And throws in 1 min. after connecting to another computer! Yuravk My ID XXX XXX XXX(Modified by Admin)