Posted by Senior Moderator Senior Moderator
Senior Moderator

RE: Trial expires

Dear @msviewer

Thank you for your post.

Could it be that we have fixed your issue in the meantime? 

Please let me know, if you need further assistance.

 

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
Posted by msviewer
Henagon

Re: RE: Trial expires

Yes! Its fixed. Thanks
Posted by FARO15ful
Henagon

Wrong install

Hi. every time i use teamviewer for myself i install non commercial. but last time when i instal 12 version of teamviewer i install commerical by mistake. when i know that i did mistake my try version of commerical was ended. i tried re install with non commerical settings but not helped. now how i can use free version of non commerical teamviewer?

Posted by bartlanz
Heptagon

Re: Wrong install

You will need to submit a ticket to TV support and they will get your account squared away.

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by bartlanz
Heptagon

Re: Company->Personal

You will need to contact (email) the TeamViewer support group to get your account changed from a Company account to a Personal account.

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Highlighted
Posted by FARO15ful
Henagon

Re: Wrong install

how to do that?

Posted by ARLINDA
Photon

Re: Your trial period has expired!

Hello,

I tried sending a ticket a couple of times and it doesn't look like its going through.

How can I make sure it;s been sent and recieved

Thank you

Posted by jpmagri
Photon

Re: RE: Trial expires

I'm having the same issue, any lights?

Posted by trotsky71
Photon

Re: The trial period has expired! - SOLUTION

In my case, the invoice provided by TeamViewer had a license key no. In Teamviewer, go to Extras | Activate License and enter this license no there. This will remove the Trial expired issue.

Posted by Milkeh
Henagon

Re: The trial period has expired!

I pestered support 3 times, but eventually got a response regarding this. Had to provide them with one of my .log files and they then remotely transferred me from a trial to a free license.

Posted by mbela
Henagon

The computer that I want to connect has an expired license

Dear Teamviewer Support,

I think I installed the teamviewer that in another place where I am right now, by mistake, with another license other than personal one because I can't connect to the computer now and it says that the trial license of your connection partner has expired.
I really need to connect right now. It's really an urgent matters.
Can you please help me as soon as possible. Thank you very much.
    Ticket ID: 3042373
   Subject: The computer that I want to connect has an expired licences.

Regards,

Mutiara Bela
Posted by mloiacono
Photon

won't connect

My free trial is expired so i want to continue with the free account.  When I try to log on it keeps on telline me my trial is expired. How do i continue with the free version?

Posted by JulieOtis81
Photon

Got Flagged for Commercial use

I use my teamviewer to help people with our hobbies I got flagged for comercial use.  I am a disabled mother and don't work.  I don't understand how I am now flagged for commercial use when all I do is connect to friends and work on a facebook hobbie

 

 

Posted by Hercules
Henagon

Re: Your trial period has expired!

I have this same problem, I tried submitting a support ticket a few times yesterday, but they came back with errors, so I have no way of knowing if they are going through or how to proceed next. Do I just keep trying to submit support tickets? Give up? Or what?

Posted by Hercules
Henagon

Re: Your trial period has expired!

I tried submitting a ticket again, on a different browser, it's still coming back as....ERROR Sorry for the inconvenience, please try again later.
If the problem persists, please contact our helpdesk staff.

Which brings you right back to submitting a ticket, which comes back as an error....It's very circular and I'm not really getting anywhere...

 

Posted by mbela
Henagon

Re: The computer that I want to connect has an expired license

I already send the log file but the support team didn't even reply my emails for days. I don't know what should I do.

Ticket ID: 3042373

Posted by Senior Moderator Senior Moderator
Senior Moderator

RE: Got Flagged for Commercial use

Hi @JulieOtis81

Thank you for your post.

Unfortunately, we cannot assist with this in the community. Please see this post here.

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
Posted by Former Staff Katharina
Former Staff

Re: won't connect

Hi mloiacono, 

Thank you for your post!

This thread should answer your question:

https://community.teamviewer.com/t5/TeamViewer-11/Your-trial-period-has-expired/m-p/336

If you need any further information, feel free to contribute to that topic or to post again back here.

All the best, 

Katharina

Did my reply answer your question? Accept it as a solution to help others, Thanks!
Posted by afifsarker
Electron

Re: The trial period has expired!

I have also problem. I was intalling teamviewer then, now showing trial expire. i do uninstall existing team viewer and clean temp, %appdata%, and re install new teamviewer 12. but when i run it , showing trial expire.. i am using windows 10 pro.

pls help me. i am using for personal use.  

 

Thanks

Posted by navets
Digon

Re: The trial period has expired! - SOLUTION

Just curious how long it took to get a response on your ticket? I've been waiting a few months. Thanks

Posted by navets
Digon

Re: The trial period has expired!

That sounds promising. . .but how does one go about pestering support. . .when I've called they won't even consider my situation because I'm a free user. It's humiliating.

Posted by navets
Digon

Re: Trial expires

I have been trying for months to get assistance with the simple issue of having my account reverted back to personal use. Even though, when I open it, it says "free license" I am still unable to use the program to assist my aunt with her computer (this is after months of begging the paid use customer service to help me and submitting multiple tickets). It would be so nice if someone could just fix it. . .how hard could it be? I want to give the app and your company a great review, but how can I if I can't even use it?

Posted by Kbreaux01
Henagon

Can't install on business computer

When installing devices, selected business on company I work for and apparantely that was a no no. Have deleted all and tried to reinstall under personal use only for two home computers, personal laptop and iphone. It will no longer let me install any other devices otherr the the new installation on my laptop.  How do I revert to personal only?

Posted by dionescu
Digon

Re: The trial period has expired!

My case was solved in 2-3 days.  I have no complaints about the support, it was very good, but I haven't called them, I contacted them by email/contact us page

Posted by EdTeach
Photon

Academic Use - is this non commercial?

I am doing research at a university which involves instruments run by PC at several remote sites around the world, which I access via teamviewer

I have recently started receiving Commercial use detected messages and have been logged out after 5 mins.

I believe my usage to be non-commercial, but, as it is not exactly personal usage either, I wonder if I am mistaken and will have to use an alternative solution.

Is there an official line on whether acadmic use is commercial or non-commercial?

Needless to say my research funds will not cover a business licence!

Ed

Posted by weez999
Henagon

Getting commercial use warning but not using commercially

I have TV installed on my home computer and a few others that are NOT on business class connections. To access my home computer I use TV at work to connect home. This is strictly for my personal use and access. I went through this about two years ago and was hoping I can get my teamviewer account removed from the commercial suspect list again. This is important for me when I access my home computer. Home ID is [ID removed] and work is [ID removed]. Please help!

Posted by GreenZeldaYoshi
Henagon

TeamViewer falsely detects commercial use and support staff won't help me

I am really not happy with the support staff right now, I have E-mailed them 5 times about this issue and yet every single time they ignore my E-mails and simply don't want to help me. I tried calling TeamViewer but they tell me that Live  Support is not available for personal use with TeamViewer. For some reason last week I started getting false commercial use suspected warnings. But now today I got a message saying that commercial use is detected. I only use it for helping friends and relatives and connecting to my personal computers. I hope anyone can help me with this issue because I'm thinking of switching to LogMeIn or WebEx if the support staff won't help me.

You don't mess with ZeldaYoshi
Posted by weez999
Henagon

Re: Getting commercial use warning but not using commercially

as usual no response from support. I also emailed them. pfft. so much for free... then when it falsely says commercial, it feels like bait and switch. They can shove this junk software where the sun don't shine. 

Posted by tara
Henagon

Re: Your trial period has expired!

Hi Esther,

If I accidentally set up as business use originally, how can I modify this?

 

Thanks,

Tara

Posted by bartlanz
Heptagon

Re: Your trial period has expired!

go to the recomended solutoin at the beginning of this document and do what it says. https://community.teamviewer.com/t5/TeamViewer-11/Your-trial-period-has-expired/m-p/2988#M587

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by Former Staff Katharina
Former Staff

Re: Can't install on business computer

Hi Kbreaux01, 

Thank you for your post!

If you accidentally chose "commercial use" during the installation and wish to revert back to a private version, this is something we would need to take a look at on our end. 

Could you therefore please submit a ticket on our website following the instructions in this post: 

https://community.teamviewer.com/t5/TeamViewer-11/Your-trial-period-has-expired/m-p/2988#M587

Thank you in advance! We look forward to hearing from you.

All the best,

Katharina

Did my reply answer your question? Accept it as a solution to help others, Thanks!
Posted by rudyrednose
Henagon

Free personal use, can it run on server 2016 ?

Greetings,

I started to use Teamviewer 12 to manage remotely my home computers.  As it is personal use, I thought that I was allowed to use TeamViewer free.

2 Windows 10 machines give me no problem.  However, the home server is running Windows Server 2016 and it is on time limited "free trial", although I selected personal use.

The first time I extended the free trial.  Today I totally uninstalled TeamViewer from the machine, leaving me with only two computers on free personal use licensing.  I then reinstalled TeamViewer on the home server and no joy, still on a 6 day trial.

Is there a way to have this machine on free personal use licence, or I am doomed because it is a server version of Windows ?

Thank you !

Posted by nemikejr
Photon

Trying to connect to my home computer from my work computer but...

I am getting an Error popup saying "The trial license of your connection partner has expired.  As your connection partner uses TeamViewer commercially, either one of you (one of the connection partners) needs a valid TeamViewer license.   If you have any questions please don't hesitate to contact us!"

My work computer is running Server 2016 and my home computer is a Mac Pro 2008, the team viewer on the Mac says "Free license (non-commercial use only)" and the work TeamViewer doesn't have that yellow bar.

Plus every time I try to use the TeamViewer client at work it says it can't validate if it's been run on this device before...

Thanks, Mike

Posted by HuolSam
Digon

Re: Trying to connect to my home computer from my work computer but...

i think teamviewer doesn't offer a non-commercial use for servers .. i had the same problem before with windows server 2008.

Posted by Danariel
Electron

Re: Connections timeout after 5 minutes.

I'm a new user, just used it for the first time today to help my Mom. I also had the session timeout after 5 minutes, and the message about commercial use. 

Posted by vic_wid
Henagon

me three

 
Posted by kmrbalaram
Digon

Re: Got Flagged for Commercial use

hi

Posted by mainejames
Henagon

Aoutomatically have quicksupport run after restart on mac

I am trying to use Teamviewer to remote maintain a computer for my Father, who is disabled. I need a way to have the quicksupport app auto run after a restart, but NOT the teamviewer host app, which limits my connection to 5 minutes. Or, is there a way to connect team viewer host to host without the 5 minute limit?

Posted by KID_one888
Photon

Wrongfully tagged as comercial use

I did only connect once to a friend to help and explain him stuff and am now flagged with "supposed commercial use ". I did not nor will I use it in a commercial way. And since the costumer support will not help you other then to tell you to go to this forum which is nice if your post contains personal data and it is different on the actual homepage: https://www.teamviewer.com/en/pricing/commercial-use/

So now I am here and would like to know what to do.....

Posted by Community Manager
Community Manager

Re: Wrongfully tagged as comercial use

Hi @KID_one888,

please check out this article with a link to a form to get help :-)

Thank you,

Esther

 

Posted by TeamViewer Staff
TeamViewer Staff

Re: Free personal use, can it run on server 2016 ?

Hi rudyrednose

Thank you for your post :)

You need a license if you want to use TeamViewer on a server - it is not possible to use a server within the free version. That's the reason for the "trial expired" message.

 

Julia
Senior Support Engineer - 2nd level Support
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Posted by rdzins
Henagon

Re: The trial period has expired! - SOLUTION

they DO NOT offer support for free versions, you are unable to even submit a ticket for it.

Posted by danderson657
Photon

Free version Trial Expired

I mistakenly selected for corporate use when I downloaded TeamViewer 12 and now my "trial period" has expired. Is there a way to dele it and download it again for personal use? Emails are welcomed at: [personal information removed]

 

Thanks in advance!!

Posted by Community Manager
Community Manager

Re: Free version Trial Expired

Hi @danderson657

To get help, please check this Knowledge Base article.

Best, Esther

Posted by Community Manager
Community Manager

Re: The trial period has expired! - SOLUTION

HI @rdzins

To get help, please check this Knowledge Base article.

Best, Esther

Posted by progiahuy1
Henagon

Change Teamviewer version 12 Company to version Personal

Dear Support Teamviewer
I use Teamview do support my friends
I have mistake setup Teamviewer version 12 Company on my laptop Win 10. And now this version has expired.
Please guide me change to version personal. I want use version Free
 
Many thanks,
 
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Change Teamviewer version 12 Company to version Personal

Hi progiahuy1

As posted in our knowledgebases here, We cannot assist with this in the community.

You must fill out the form here as this is the only way that we can assist with this enquiry.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by progiahuy1
Henagon

Re: Change Teamviewer version 12 Company to version Personal

Cám ơn bạn rất nhiều! Chúc 1 ngày tốt lành nhé


@Scotty wrote:

Hi @progiahuy1

As posted in our knowledgebases here, We cannot assist with this in the community.

You must fill out the form here as this is the only way that we can assist with this enquiry.

-Scotty



@Scotty wrote:

Hi @progiahuy1

As posted in our knowledgebases here, We cannot assist with this in the community.

You must fill out the form here as this is the only way that we can assist with this enquiry.

-Scotty



@Scotty wrote:

Hi @progiahuy1

As posted in our knowledgebases here, We cannot assist with this in the community.

You must fill out the form here as this is the only way that we can assist with this enquiry.

-Scotty


 

Posted by huseinfadhlulla
Photon

Trial Expired

hi everyone, i want to ask something about trial expired in team viewer 12 my operating system is windows 10 

so my trial is expired yesterday, and i can monitor my computer because of that, i already uninstall teamviewer from programs and features, regedit, %%appdata%% but still when i installed my teamviewer im getting the same popup notification again like " trial expired "

how to cleanly uninstall teamviewer 12 trial from my computer? please help cause its so important to me

Thankyou very much :) 

Posted by Daisy
Electron

Free Version Trial Expired

Hi,

I called in to Team Viewer because I accidentally chose the 'commercial version' on installation and didn't think anything of it until now-- the trial has expired, and I can't start a session any more. My agent told me to post my ID here: [ID removed]. She said you would get it straightened out again for private use.

Thanks,

Daisy