Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Commercial usage

Comments

jruys

I have this very same issue. Received a positive reply from the team but one of my ID's is still flagged. Went back to /reset-management page but only thing I can do is download the previous pdf.

Tried on different machine as well so no cached data, but after logging in I get the same page.

jbarnett12

This not really helpful as I am trying to use an ipad to connect to some pc I have at home. I am travelling and every time I connect I get the time-out message. I requested a reset for the ipad which I got but now I am still getting the time-out. THe response from Team Viewer is that I need to make the request and included all the id's I am connecting too. But I cannot make a new request . I try to make a new request but I am taken to the pdf of the request I have already made and get seem to to create a new on

Antoine_Vuong

During a remote session with Teamviewer, the connection is disconnected due to timeout. I need to reconnect after one minute, but the reconnection still failed for the same reason during many attempts.

Is there any reason for this symptom for a personal use and how to resolve it?

jjwillis39

JenW

You sent email that all 4 ID's reset. However, they still time out!

Also looking in management there are more ID's that i do not know and are not mine. How can we delete? that could be reason of false positive.

Javck

Ranger187

Hello!

I've tried everything I could thing of to resolve this, but when I goto the Reset id page and sign in, it immediately brings me to the reset management page asking me to download my previously submitted signed pdf request at:

"https://www.teamviewer.com/en/reset-management"

"Thank you, your request was submitted successfully.

Please download the generated PDF for your records."

I've cleared the cache etc and even changed browsers and I can't find a way to now submit a NEW request with all the ID's I need to reset since the previous attempt didn't clear the flagged use.

ClaudiONE

I think I solved the problem. Just give TV some time to analize and process the request.

15 days more or less.

Thanks a lot for the support!

lapleige

[PDF Removed as per Community Guidelines]

Thank you for your replay.

Cordialy.

LAPLEIGE Eric

zdenekdrizga

Hello,

I have created reset for Non Comertional use, but request was wrongly processed and wrong number set as new ones.

I have replied on email but no response.

I have requested new reset but no response and old PDF still downloaded.

Any help or suggestion?

Kasper007

hello, i've just filled out the blanket some days ago, and the id has been reset, but i still get the pop-up saying you are using TeamViewer commercially,

the issues is that i can't find where to fill out the blanket, only to download the previous one at https://www.teamviewer.com/en/reset-management/

SF007

Hey all! Like the title says, I am on the free license, only using TeamViewer for personal use to access my studio computer when I'm not at home. I started getting messages about license mismatch etc, and did some research and concluded that TV flagged my account as suspected commercial use. No worries, I went through and submitted the reset management form that I'd found elsewhere in this community (cheers for that!). However, I misunderstood a part of the form and only submitted the TeamViewer ID for one of my devices (I use a number of different devices to connect to my home studio computer). So even though I got a nice response from TV saying "ok, you're good!", I'm not actually good. Still getting that error message.

I went to the reset management page once again to resubmit the form with the rest of the IDs, but it looks like the only thing I can do is download the original PDF with just one of the IDs which has been cleared already. Any way I can submit another form with additional TV IDs somehow?

I tried looking for a way to contact TV support but was told that support beyond this community is limited to paid TV customers only. That's an unfortunate state of affairs.

Anyone have any thoughts? Thank you in advance for responses!

JiGSaWKilla89

Thank you, your request was submitted successfully.

Please download the generated PDF for your records.

This is the only text that gets bounced back to me. I don't see the form at all. Have even cleared my cache still no change. Tried a different browser still no change.

Please assist.

Jeff_Friend

This week, I had my Teamviewer reset for a second time due to the system deciding I am a business, this for assisting my Mom in another part of the country.

Now, I am still limited to 5 minute sessions and I get this message every time I connect. Both my Mom's and my PC are on my account. So I have no idea what this is about

I also look after my Dad's, wifes, step kids, brother's and sister's computers. And I have the same thing on all of them now.

PsYch0

Hi,

I'm having the same issue. I submitted a form and I can't submit another form.

hellow3

fix_your_s.PNG

hellow3

I'm not going to upgrade and pay a fortune for the free program, only because your detection system is flawed and suspected commercial use.

I have not used TV in weeks, and today I logged in welcomed by that message.

Review the case and remove the alert.

It's clear that it's not working as advertised.

JenW

Hi all,

Thank you for commenting on our Community! 🙌

We're sorry to hear that you're having difficulties with our reset form.

@eipp: Could you please tell us if you have any error messages when trying to send us a private message?

@jjwillis39: With the info you provided, we could see that the reset of your IDs has been processed. Please note that we have removed your confidential data for privacy and security measures.

Best,

Jen

Ishan18

I am getting message about suspicious use even though i am using it for personal use. I just came to out of country and getting this message. What is it that you are seeing as suspicious activity? Please provide a solution to this. Its flagging false positive and I would like to know why. Thanks

jjwillis39

[Removed as per Community Guidelines]

I'm having same problem. All of my ID's have not been reset to free.

What can I do to accomplish the problem?

[Removed as per Community Guidelines]

eipp

Jen W.... Now the website won't let us send DM's. How are we supposed to get help if we can't contact you?

eipp

I'm having the same issue. I submitted a form and I can't submit another form. Ying Q in support asked for details which I gave her but she's ignoring my community posts and DM's. Lots of people are having this issue. You have a website problem. You are severely letting down people who depend on the TeamViewer to support their families.

Matteo

@knwpsk the form asked for up to a maximum of 10 contacts, but I only reported 8.

knwpsk

@Matteo sorry I don' t know any more about that. (You asked how many devices an you add to the form...)

miagram

Hi,

I have received a pop-up that says "Commercial use detected". I have already filled out the reset request, but I haven't heard anything for a couple of weeks.

How long will it take for it to be reset?

-Mia

Matteo

https://community.teamviewer.com/English/discussion/comment/148291#Comment_148291

Thank you for your answer!

You were very kind!

In the form I indicated 8 of my contacts; Does this mean I can add 2 more contacts at my discretion or will there always only be 8 contacts left?

microsvc

I've been using the free personal account for many years. I had a PC fail hard, so when I installed it on that PC, I couldn't get it to work, something about already used three devices? Is this something new?

I have not been warned about commercial usage.

knwpsk

@Matteo if you check my post immediately before yours, I gave some info that might help you.

The last line of my post is a link to the form you have to fill out and sign, to get Teamviewer to unrestrict you.

Matteo

Hi everyone.

I have been using Teamviewer for some time and recently a pop-up appears warning me of a suspicious use of Teamviewer for commercial use, but I only use Teamviewer for private purposes. How can I solve the problem.

Thank you for your time.

Matteo.

111zj

JackA

Hi Jen,

Thanks for helping.

Yes I have received a confirmation email that the original reset was successful.

But when trying to repeat the process for other Ids the form is NOT presented again.

The sequence of events is -

Go to reset management

Please log in with your TeamViewer credentials to start the reactivation process. Click Here to Start

[Instead of getting the fillable form the following is displayed -]

Thank you, your request was submitted successfully. Please download the generated PDF for your records. Download PDF.

[And if the downloaded for is from the original request]

Hoping you can help.

Jack

knwpsk

Given the hundreds of really frustrated people here, with no solutions and little help from TV, I thought I'd share what I think I've figured out, and hope it helps some of you.

So far I've had my laptop restricted three times
And I've filled out the unrestrict request form three times
I never get any confirmation that my form was received. (The website says it was sent, but there's no email, no updates)
I never get any notice that my request has been processed and my account unrestricted.
They say it can take up to 7 days, but I've waited much longer than that. I don't think it has ever taken less than 10 days.
But you just have to keep trying to connect, to find out if the restriction has been lifted. There won't be any notification.

Meanwhile, like everyone else here, I'm not using TV for commercial, so why do I keep getting restricted?

I did some testing, and I'm 90% sure I know why: Comcast Business.

When I use my laptop at any number of other places, it's fine. But as soon as I use it in a location that is on Comcast Business, BAM, I get restricted instantly.

AND,

That includes if you connect to many of the thousands of Xfinity Wifi nodes all over the country. Many of those are on a Comcast customer's home modem (so, no problem), but many of them are on a Comcast Business modem, and that makes TV think you're a Comcast Business customer, and BAM, you get restricted.

I've written to Teamviewer about this (strong) suspicion, and asked if they will confirm my theory, but they haven't given any authoritative answer.

BTW, here's a link to the form:

https://www.teamviewer.com/en-us/reset-management/#