Posted by Glassdub
Pentagon

Re: personal use

This is why its futile ultimately & sort of an honor system situation, probably why the warning nags were issued, which fine by me though connections do drop more now its not a huge deal to reconnect occasionally. Main point being I know in good conscience I am personally within the rules & not making a red cent from my usage, though others (not TV staff BTW) seem to erroneously insist otherwise.

Posted by georgeashby123
Electron

TeamViewer believes I use it commercially?

For some reason, TeamViewer seems to want me to pay, and says that my trial has expired. However, I only personally use teamviewer, to connect to my VDS for my college projects. I connect to my VDS using TeamViewer from home and from college. Why does teamviewer say my trial expired and why is it trying to charge me? Also, how do I fix this issue?

Posted by yasserhy
Photon

TeamViewer Showing a message that it is being used for work

Hello

Suddenly, TeamViewer started showing me that I am using the FREE version for work.

What I use it for is to connect to my Home PC from work to do personal stuff on my PC while I am at work.

The only thing that changed is that I got a new laptop at work temporarly and I installed teamviewer there for a while and both laptops (old and new) were active.

then i return the new laptop and continued working on the old one

now this message started showing up and i am unable to use TeamViewer properly anymore as i keep getting kickout of the session after 5 minutes

please help! i am not using this for work in any form as it is not allowed even if i wanted to. i cannot share any session with any vendor or cooworker as the policy does not allow it

this is for personal use only

Posted by runboris
Photon

Re: Can we please get a personal license option?

Maybe my voice will matter, maybe it won't; but I wholeheartedly agree. Other services have found huge success getting individuals to purchase lifetime subscriptions for anywhere between a Jackson to a Grant.
Posted by svkrob
Photon

Team viewer not free?

I downloaded this for personal use. I dont use it often but I do need to give access to a friend for me to fix some work. It only gives me a 3 day free trial and after that I need a license...is this how it works now or am I doing something wrong?

Posted by zjs2092
Photon

I am a personal free user,But now it's considered a business user.

I am a personal free user,I've been using Teamviewer for two years.But today it informed me that my PC and my phone were found for commercial use.This is a misunderstanding.I hope you can lift the blockade on my PC and restore it to a free personal user.

I am a personal free user.

Thank you.

Posted by richexperiences
Digon

Free version support

Don't get me wrong, I love the free version of TeamViewer muy Mom and I use on a weekly basis. I'm curiuous what others think about the fact that you can't get any real support. Yes, the community is okay for simple quesitons, but the if there is a workflow blocking issues that requires serious tech support, you a out of luck. I've left messages here for days with no response. I'd LOVE to pay for a single user license, but you can't do that. They have a one user one sesssion at a time, but that's for corprate users too. By that I mean the pricing is setup for businesses. [the price has been removed by a moderator] a year is *not* for personal users. No individual pays that much for a product like Teamviewer. I get that iut's valualbe but not that valuable. Maybe 150 max for a single person wanting to support their parents. I'd even pay [the price has been removed by a moderator] for support when I need it! Please let us give you money. 

So, back to my qestions, don't you all think that there should be a way for free users to actually get support? How are we expected to even consider upgrading toa paid account, if it were affordable, if we can't even get the free version to work! :)

Thanks. Asking for a friend.

Rich

Posted by emileson
Henagon

My TeamViewer is blocked, I need your help

Dear Sir,
I would like first to thank you for supporting my research through you powerful application namely "TeamViewer".
I'm a PhD student in China and this application help me to access remotely the supercomputer from my laptop.
Unfortunately today it appeared from a pop-up that I was using it for commerce.
Sorry, I would like to let you know that I have never used it for a commerce purpose. 
I'm actually running the Weather Research and the Forecasting (WRF) model on the supercomputer and most of the times the model stops. When I'm not there, especially at night time, the model needs to be restarted.
My dorm is about one hour and twenty minutes by bus and I cannot go anytime to my office to restart the model. so I have installed the free version of the TeamViewer application on my desktop in my office and on my laptop which can help me to access the supercomputer through the desktop in my office.
Please, Sir, right now my TeamViewer has been blocked and I cannot access my supercomputer from my room. I'm not sure if this one desktop also is blocked.
 I highly need your help to get the support to use freely the TeamViewer for my research.
Best regards,
Mr KPAIKPAI Batebana,
PhD student,
Laboratory of Cloud-Precipitation Physics and Severe Storm,
University of Chinese Academy of Sciences (CAS),
Beijing - China
Posted by immortalmewtwo
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Been getting the same warnings, very annoying!

Teamviewer failed to respond to my declaration of private use and continue to block me. Sick of it!

Posted by 이상군
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Hello, I am a person who is using a team viewer in Korea. 

The reason why I am sending this mail is that due to commercial suspicion, the usage time is limited. 

I've been inquiring before because of the time limit.

It was because I was connected to PC room.

This time, I went to Japan from November 28th to December 1st.

At that time, I connected to Wi-Fi through my cell phone and used a team viewer. 

That's why we seem to have a time limit. I'm a personal user. So please loosen the restrictions.

I will buy a computer and use it by next week. So don't stop me then. Or tell me how.

p.s : This mail was written in a translator.

Posted by thiagoavanci
Electron

Re: TeamViewer thinks I’m using the software commercially!

Hi there. I use Teamviewer for a long time now from diff. pcs. I only log in by using my account. Today I received notification informing that my usage where commercial. I only use TV to connect my onw pcs. I've tried to hit feedback but I do not know if I do it properly. Any help? Tks

Posted by ShukranAlkari
Photon

i am stuck up with registration

i need help, my computer registered as business with team viewer by mistake 

now i am unable to change that, as i am using this computer personally 

what i should do to change ... whatever i do it is not accepting that....!!!

please help me 

Posted by Rave_Master_901
Electron

COMMERCIAL USE DETECTED teamviewer 14

Received this message : 

This software seems to be used in comercial environments. Please note that the free version may only be used for personal use.

You can no longer start a new session.

Please do help, this suddenly happened today on the PC I often used teamviewer with. But last few night I tried use LAN connection and for some reason today I'm trying to use this PC unable to connect personal PC of my fiance. I'm accessing Teamviewer through cybercafe. 

This current PC id [please do not post TeamViewer IDs] .. please do help fix or revoke it somehow thanks. The other PC seem to working fine oddly enough.

Posted by Jeff13
Electron

Re: TeamView Free does not allow connections.....

Hi, I also meet the same problem and have tried many times to solve this problem. At last, I find the teamviwer just want you to buy their product even though you are just a student. It will not allow you to use it free for a long time. Foxy commercial affair!

Posted by sirnsasheryar
Electron

Re: COMMERCIAL USE DETECTED teamviewer 14

You can no longer start a new session, what does this mean?
Posted by gsunan
Henagon

Commercial use

Screenshot_93.jpg

Ich weiß es nicht wie es dazu kommt, ich benutze TeamViewer ausschließlich privat. Was kann ich tun um TeamViewer weiter benutzen zu können.

I don’t know how this could happen; I only use TeamViewer privately not commercially. What can I do to continue using TeamViewer?

Posted by 2fools
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Switch them all to Version 9 - ever since version 10 and forward I have been getting the same issue becaues one on my mnay home computers is WHS (Windows Home Server) - because it is based on Server 2008's core - TeamViewer 10, 11, 12 (and I am sure any others to follow) treat it as a "commercial" product.

I have tried to explain this to them, but they don't care or listen. SO I reverted all my machines to version 9 and turn off update checks and auto updating. Problem soved.

9 is the nicest version to use anyways.

Posted by qjnbly
Photon

Re: Sales @ TeamViewer

Hello, I am wondering about getting TeamViewer for a nonprofit organization?

Posted by stingrays
Digon

Re: TeamViewer thinks I’m using the software commercially!

it has been 14 days now... no access nor connection... commercial use detected? new form has been submitted...
 
teamviewer was privately use and one of the crucial usage is to rely on using teamviewer to connect my elderly parents (who are not mobile phone savvy) mobile phones in remote locations, so that i would able able to speak to them knowing their current health and daily situation/s... i'm feeling disappointed having to write to you via different means and nothing has been resolved... most importantly, i'm getting worried about my parents well being for passed 14 days absent all simply because of this issue....
Posted by 2fools
Trigon

Re: TeamViewer thinks I’m using the software commercially!

TeamViewer doesn't care, been fighting with this issue for 4 (almost 5) years.

Just remove current version installed and install Version 9, then turn off auto check for updates and auto install of updates.

Solves the problem.

When someone else makes a product that competes with TV - they will lose a **bleep** ton of us.

Posted by coch
Electron

Re: personal use

correct
Posted by coch
Electron

Re: TeamViewer thinks I’m using the software commercially!

marketing. many let us use a sw for free for some time.

tv changed this unfair. punishable by law.

Posted by coch
Electron

Re: personal use

correct

Posted by dssfaxman
Henagon

Re: Trial version expired

The form says it could take 30 days. If that is true, I need to look for a new solution.

Posted by 2fools
Trigon

Re: Trial version expired

It has been almost 5 years for me since i first reported the issue ... their resolution was to

"Remove the computer with Windows Home Server from the network or uninstall TeamViewer from it"

So - no solution. Just unistall the version you are using, install version 9 (Google TemaViewer Version 9 download).

Then Go to Extras>Options>Advanced>Show Advanced Options>

Then "Check For New Version" change to "NEVER"
Also "Install New Versions Automatically" change to "No Automatic Updates"
Posted by Glassdub
Pentagon

Re: Trial version expired

30 day is a minimum, mine was never fixed in at least 6 months but all I get is the warning pop up now.

Posted by stingrays
Digon

Re: Solution, just phone their tech support until they do any...

i tried calling the tech support but apparently tech support is only available for paid subscriber...
Posted by TITORD
Electron

Re: Free version lies and disconnects

Hello same to me
I have 3 computers and sometimes I access my home when I'm out
I've always done it.
  And now dis that I can not use commercially
Can you solve your case?
Posted by willgill
Henagon

Use in Commerical Environment... not anymore

I paid for a v9 TV license when I was supporting one small company that had a domain network.  I no longer support that company and since upgraded to the latest version of TV.  

Now when I tried to connect to a friend's PC to do troubleshooting, I was flagged as "commercial".  I have around a dozen PCs in my list, all friends and family that need assistance from time to time.  I get paid in dinners and wine if they feel generous.  Is that commercial?

Where did I go wrong?

Posted by Moderator Moderator
Moderator

Re: Use in Commerical Environment... not anymore

Hi @willgill,

Thank you for posting.

 

The free version of TeamViewer cannot be used on a device that used to be used for commercial purposes. So although I understand that some of your usage is commercial and some is personal, the only way for us to create a system that splits commercial and personal use on one device would be to monitor the content of your connections which we will not do as it is a violation of privacy.   The free version can only be used in private environments. 

 

For more information please read this article

I also recommend to use the license you have paid, so that you can connect to PCs without having any error message. 

 

Hope this information will be helpful for you.

 

Best regards,

Posted by willgill
Henagon

Re: Use in Commerical Environment... not anymore

I don't have a mixed environment anymore.  It sounds like my main computer will be forever flagged as once being used for commercial purposes.  This is such a shame.  

I can't use my older version of TeamViewer since it is not compatible with newer versions.  I hesitate to purchase another commercial version

1. Because I don't do commercial work anymore.

2. It will just become obsolete and incompatible in less than a year.

Maybe I'll RDP into another computer running TeamViewer or just move to another remoting system.

Posted by PatQQ
Henagon

Commercial Use Detected!!

Hi,
I'm getting A LOT of Commercial Use Detected recently living abroad in China.
I never had this issue happening that often ever since Teamviewer came out. Been using it since day 1. Teamviewer 3 I believe.

I use Teamviewer to help out my family and friends with their computers, as well as accessing my own laptops away from home.

Right now i'm unable to make ANY connections at ALL. It just says "You can no longer start a new session". And the connection is cancelled. Doesn't even have a timeout now.

Please fix this issue. Thanks!

Posted by Lori602
Henagon

Re: personal use

Yes, I've been have this problem too. Longstanding user, today is the first time it has ever suggested I am using it commercially (which I am not). It tells me the session will be limited to 5 minutes, but its more like about 30 seconds before it shuts down the session and then prevents further access attemptsfor 10 minutes 

Posted by banderas20
Henagon

TeamViewer home licensing

Hello.

I have sent a signed agreement in which I declare my home use of TeamViewer. They have replied me with the following:

"Thank you very much for sending your self-declaration of personal use to us.
We apologize for the delays in our mailings.
We have successfully reset the TeamViewer ID you submitted via the form provided earlier, and we acknowledge that you are using TeamViewer for personal use only.
With your signed declaration, we took additional steps to make sure your TeamViewer ID remains reset."

However, in my Windows Desktop application it still reads "Evaluation Version Expired".
I don't understand...
Thanks!

Posted by Haizen007
Electron

How to use it for free, since they says "is commercial" use even for home.

I sent a ticket a days ago, no answer, so, how do I do to connect to my computer in home without having to pay for a commercial license that I'm not interested, they are forcing me to buy one, or should I move to a better app? Suggestions?
Thank you!

Posted by dc6050
Photon

TeamViewer trial expired, but I am using it for personal use.

This is all for personal use. My home PC is set up for unattended access and is linked to an email. My laptop's installation of TeamViewer won't let me connect to my home PC because it says my trial has expired. I tried logging into my account on my laptop and it still says my trial is expired. Isn't personal use free?

Posted by Gary0522
Henagon

Issues with Personal Use

I use TeamViewer to remotely address issues with my in laws laptop, how ever my TeamViewer turn in to trial version & it tells me only 2 days left in it, on top of that it lets me connect to my in laws laptop only for 5 min. then it kicks me off... Any help appreciated...

Posted by Closed account
Not applicable

Re: Considéré comme professionnel alors que tel n'est pas le cas

I have two devies, one I can remote on to the other it keeps saying this annoying message.

I have removed and cleaned the registery and reinstalled on the device but keep getting this message.

I can remote from one to the other using RDP, looks like I have to find another solution. 

Team viewer is not helping

Posted by 2fools
Trigon

Re: Considéré comme professionnel alors que tel n'est pas le cas

Uninstall then install Version 9 from here:
http://download.teamviewer.com/download/version_9x/TeamViewer_Setup.exe

Then go to Extras>Options>Advanced>Show Advanced Options

Then Change "Check for new version" to "NEVER"

Then change "Install new versions automatically" to "No automatic updates"

This **bleep** never happens with version 9. It all started with Version 10 and forward.

Posted by redmatrix13
Henagon

my teamviewer detected as commercial even though i choose as free

hello, please fix my teamviewer that dtcted as commercial. thx

Posted by Mobilekutz
Henagon

Re: TeamViewer home licensing

Where is the form that we fill out to send the information in?

I cannot get any good service from these guys unless I have a PAID license, like the free clients don't matter.

Posted by Tracy-Zix
Henagon

Please do me a favor to check I am using TeamViewer for personal usage.

Dear engineer of TeamViewer:
I am a student in University of Science and Technology of China, and I have been using TeamViewer on my computer in my laboratory and dormitory, but this computer whose TeamViewer-ID is **Please do not post TeamViewer IDs** was detected that seems to be used in commercial environment. Sincerely, I need your help to take a check that it is being used for personal usage including research and tests running.
Thanks a lot!

Posted by immortalmewtwo
Henagon

Re: Please do me a favor to check I am using TeamViewer for personal usage.

heya

got the same warnings and restrictions also

just use *Third party product* instead

teamviewer won't solve your problem unless you are a paying customer

Posted by banderas20
Henagon

Re: TeamViewer home licensing

Hello.

Once blocked, they sent me an e-mail with the subject "Your request regarding commercial use: next steps". In step 2, it says:

"THIS FORM (pdf link) is a declaration of private use that needs to be printed, signed personally and sent back to us at the following email address [email address removed by moderator].
 
When you return this to us, we will review your response confirming your declaration of private use and use this to determine whether we can re-enable your use of TeamViewer"

PDF is: [The link has been removed per community giudline]

Hope it helps.

Posted by 2fools
Trigon

Re: TeamViewer home licensing

Uninstall then install Version 9 from here:
http://download.teamviewer.com/download/version_9x/TeamViewer_Setup.exe

Then go to Extras>Options>Advanced>Show Advanced Options

Then Change "Check for new version" to "NEVER"

Then change "Install new versions automatically" to "No automatic updates"

This never happens with version 9. It all started with Version 10 and forward.

Posted by AnnLouiseO
Henagon

Re: TeamViewer home licensing

Hi!

I have the same problem can you send the PDF to me please. The moderator has take it away./Ann

Posted by banderas20
Henagon

Re: TeamViewer home licensing

Hi AnnLoise0.

I think you should contact TeamViewer help support, since the PDF may vary with the user.

Kind regards!

Highlighted
Posted by AnnLouiseO
Henagon

Re: TeamViewer home licensing

Hi banderas20 !

I have already tried it but they say I should go through the community. It is difficult to get help.

Kind Regards Ann

Posted by Grischa
Henagon

I did a wrong installation. How can I change it?

Unfortunately I choosed commercial use by my first installation. My use is 100% private and I want to change it know to private use. How can I do it. Uninstall and new installation by choosing private use does not help. Tia!

Posted by ABowgen98
Henagon

I need my Computer ID changed from commercial back to private

So when i re-installed windows recently i had to redownload teamviewer. Upon installation a little while ago i accidentally must have chosen the commercial use option and now i have been prompted that my trial has expired and i need to buy a license. I have been using teamviewer for personal use nearly 2 years on this account and i need help from the Team Viewer Support Team to change my Computer ID back to private. 

As i cant sumbit a ticket on the webiste without a license i thought i'd post here. :)

Thank you kind regards Alex