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Posted by JackHK
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

Me too! I submitted the form , but no response and no updates. I am so frustrated.

Hi Teamviewer team,

I have been recommending your apps to my friends. I hope that you will not make me disappointed. Looking forward to hearing from you soonest!

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Posted by BenjaminM
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I have the same issue as well i use the teamviewer to connect to mypersonal pC only and i had whitelist n blacklist only accessible by me.

 

however it was tagged use commercial and it restricts connection to 1-2minutes and then u cant reconnect after 15 minutes.

 

submitted the form but no replies so far its frustrating as i been using teamviewer for years and i really hope they have a plans for personal home users for a special price instead of a woophing 700usd.... 

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Posted by JackHK
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

yes... so frustrated right now. I really hope Teamviewer will really react on our form submitted.. but seems they never do?!
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Posted by JackHK
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

Hello guys,

May I check if there is anyone who really got Teamviewer to remove the " commercial usage" tab? If yes, how long will it take? 

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Posted by stevep
Trigon

Re: TeamViewer thinks I’m using the software commercially!

It took about 1 month. I still get a nag screen that says they think I'm a commercial user when I open it, but then I get full use of the product. Their rep assures me that I'm registered for personal use. It's been working for 3 months without further problems.
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Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!

Interestisng to know, I had to go back to version 9 to get it working how it use too.

The lastest version was so annoying with all the messages.

Posted by OldSurferDude
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Teamviewer is working for me again.  From the time I sent in the pledge that I was a non-commercial user to the time it was working again was about 3-4 months.

These are the facts that I know.  After I was cut off, there was quite a surge of people reporting as you have.  Then suddenly, the number of messages dropped significantly at the same time TV was working again.  

Remember, you are of no benefit to TV unless you report real issues.  Hopefully TV realises this and will allow more conscientious non-commercial users.

1 Reply
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Posted by stevep
Trigon

Re: TeamViewer thinks I’m using the software commercially!

If you are getting this nag screen, then TV should work OK once you're past it. I didn't realize that at first, and thought I was still locked out (This is from V13)

New nag screenNew nag screen

 

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Posted by stevep
Trigon

Re: TeamViewer thinks I’m using the software commercially!

I think there is a real benefit to TV from free use - a 'herd' effect, like herd immunity. TV is an expensive product, and will have a limited base of paid users. By having a large pool of free users, they can raise awareness of their product at little cost to themselves. TV is, after all, an excellent product, and with a large free client base, they get talked about and recommended in a wide array of online forums and review sites, something they wouldn't achieve as a specialized product with a limited, albeit well-heeled, client base.
We do have value!
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Posted by fernjr
Electron

Being blocked for commercial use.. Again

Hi All, so I use TeamViewer at home, strictly to access my media server so that I dont need to have 2 monitors/mouse/keyboard on my desk.  Last summer, my account was flagged as a commercial user. I went through all the steps, it took almost 4 months, ending with me sending in a signed afidavit swearinfg that this was for personal use.  It worked for 3 months, now, I go to use it today, and it is again flagged.  Help???

 

 

 

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Posted by JackHK
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

Hi friends,

Will there be a notification to inform you that your account was unlocked ? I've submitted the ticket last week but no any response so far :-(

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Posted by splow
Digon

Re: Being blocked for commercial use.. Again

No notification in my experience - it just suddenly works. 

However, it is very clear TV has no interest in supporting personal use ... take a hint, find an alternative. 

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Posted by JackHK
Pentagon

Re: Being blocked for commercial use.. Again

Agreed, it sounds like they are blocking the users to use it and making tricks to  block the users. That's sad. 

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Posted by Jim267
Henagon

Reactivate tv 14 on laptop

I’ve been using TV for about 10 yrs on 5 personal computers and 1 laptop. Recently laptop was blocked (determined to used for commercial use) I’m retired and only use this device to help spouse and mom with their computer issues. How do I get laptop reinstated as non-commercial.
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Posted by JackHK
Pentagon

Re: Reactivate tv 14 on laptop

Fill in this form and wait!

https://www.teamviewer.com/en/support/commercial-use-suspected

I am one in this queue as well... the other users said needs to wait 3-4 months! Good luck!

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Posted by ErwinPetersNL
Photon

Time outs due to license issues (only use it for private connections)

Dear reader(s),

Since 2 days I experience connection issues to my computers at home. Connections times-out after about 30 seconds and reconnecting is not possible due to restrictions. 

When I try to connect to another computer, a message pops up with the message: (translated) "Teamviewer is used commercial by you or your connected partner. Your session will end in a few minutes. The free version of Teamviewer is for personal use only"

I only use the application for private use and exclusively with my own desktops (desktops, media pc's and homeserver). I never used this for commercial matters and i am pretty supprised by this message as I use Teamviewer for this purpose for a long time now.

The only thing I can imagine is that I connected a few times from outside the country. My partner is living in Qatar. I lived in Qatar for a few months and connected frequently to my server for updates and tranfering documents and files. I assume this is allowed and still 'personal use', but I maybe this caused the 'license issue'?

Is there somebody who can help me with this matter. As I do not have any license, I cannot submit a ticket. Looking forward to a reply. As I am using my homeserver exclusively remotely (no monitor or keyboard attached) this is pretty inconvinient.


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Posted by PAPY1950
Henagon

Teamviewer getting disconected

Since I have purchased a Reconditionned Dell Computer from [The URL link has been removed per the community guideline.] I keep getting warning that I am using Teamviewer as a commercial use ! 
For many years now I only use TeamViewer to connect to my summer house to view My IP cam there and I also use it to help my family members and close friend with their computer problem, 
Todaay it is worst, i get this message  and Within one minute I get disconected from my Summer home computerImage 2.jpg
I Would like any help I can get to get rid of this problem 
Thasnks to anyone that can point  me in the right direction 
Pierre 

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Posted by immortalmewtwo
Henagon

Re: Time outs due to license issues (only use it for private connections)

Just use TeamViewer v9.
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Posted by AlbertCH
Electron

I am blocked from using the teamviewer

I am using Team Viewer for personal use.
However, there are restrictions on access for commercial use.

I am so innocent.
I have never used it for commercial purposes.

Please remove the time limit for using the Team Viewer.

I pledge not to use it for commercial purposes.

Please let us know your email address.

hava a nice day!

 

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Posted by JackHK
Pentagon

Re: Time outs due to license issues (only use it for private connections)

Please fill in this form and wait for 3-4 months. I am queueing as well. :-)

https://www.teamviewer.com/en/support/commercial-use-suspected/?_ga=2.59299117.**Please do not post ...

Good luck!

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Posted by JackHK
Pentagon

Re: I am blocked from using the teamviewer

Please fill in this form and wait for 3-4 months. I am queueing as well. :-)

https://www.teamviewer.com/en/support/commercial-use-suspected/?_ga=2.59299117.**Please do not post ...

Good luck!

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Posted by Rings
Trigon

Re: I am blocked from using the teamviewer

Waiting 3-4 months is a joke my friend :)

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Posted by JackHK
Pentagon

Re: I am blocked from using the teamviewer

Hope you will hear the updates "within" 3-4 months. I am one of the one waiting , mate!

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Posted by ingrae
Henagon

5 minute Limit


There is 5 minute limit for my connection to my home computer. I dont use it for a commercial use. I was connecting to my computer at home. Please help me to improve it that program takes me to use my computer without limit.
Thanks in advance
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Posted by atoliaz
Photon

Re: 5 minute Limit

i'm facing the same issue with the latest version Teamviewer 14 on my laptop, iphone, tablet and another PC.

there's nothing to do with business use! y is it that teamviewer nowadays causing this issue???

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Posted by JackHK
Pentagon

Re: 5 minute Limit

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Posted by 2fools
Trigon

Re: 5 minute Limit

Or install version 9 and turn off auto updating - solves the issue

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Posted by JackHK
Pentagon

Re: 5 minute Limit

Great solution! Let me try~
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Posted by Martin02
Trigon

Re: Connections timeout after 5 minutes.

liegt an kommerzieller nutzung

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Posted by NigelB
Digon

Re: I was detected as "Commercial Use" but you wrote back and said I was set back to "Free", but I s

I have this issue too. I filled in a form and included a log. After about a week I received a reply to say I had been switched to personal. Nothing changed I am still unable to connect to our other family laptops and I can't support my family back in the UK anymore. I wrote back to report the problem had not been fixed but received no answer.

Why this sudden change? Why no information about why commercial usage might have been falsely be detected? If you're going to accuse someone of something it's only reasonable to provide a reason for the accusation!!

I filled in the form again including the IDs of all our laptops but again I have received no reply.

I've been using TeamViewer to support my family for years with no issues. Now I can't even connect to install an alternative on their PCs.

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Posted by JackHK
Pentagon

Re: Reset to private use?

ME too!

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Posted by JackHK
Pentagon

Re: Reset to private use?

Hi All,

May I know when will the limit being removed after ticket submitted?

I submitted the form two weeks ago, but still, the limit did not remove yet?

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Posted by OldSurferDude
Trigon

Re: Reset to private use?

I apologize for the answer because it seems sarcarstic.  The time to receive a response is somewhere between a few days and never.

Your most assured way to recover is to load a previous version (Is it version 9? Search this site.)

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Posted by JsZ
Henagon

[Licence problem] Very Disappointed with Teamviewer - Alternative

I've been using teamviewer for some years now. Connecting to my personal computer from work on my free time. 

Recently, my free licence turned into commercial for no good reasons. I'm not able to use Teamviewer anymore. When I contact teamviewer for troubleshoot, they said I have NO CHOICE but to buy a licence...  Paying 600$CAD /year for something I use 1 time per month without profit for personal use is out of questions.

I'm very disappointed with the turn the company has taken. 

For everyone who is stuck with the new licence, I recommend **Third Party Product**. Work as well and free. 

thank you

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Posted by ldk
Photon

I am not a commercial user, but the session is repeatedly terminated.


Hi. I am a regular user who has been using Team Viewer for a few years now. That's why I sent you this email. I am not using the team viewer commercially but I am using it for commercial purposes, and the session is not connected properly. I am wondering what to do in this case.

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Posted by JT21
Photon

Re: Mistaken Commercial Install

Did you solve the issue and how?

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Posted by norzhman
Photon

i don't use it as commercial only for private use

hi  why commercial use ???  only my different private computer are in use .

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Posted by Ambroise
Photon

Problem with Free license

Hello, I have a free account for private use and have seen this day my restricted use for suspiscion of commercial use, which is false.

I have several personal computers to which I connect and I help my parents and in-laws sometimes. This use remains private.

Could someone from Teamviewer solve the problem?

Thank you.

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Posted by JoeDalton
Digon

Re: Problem with Free license

I have the same problem.
With a free licence, there is no way to alert the Team
What can we do ?
HHEELLPPP !
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Posted by Adrian4661
Electron

Re: TeamViewer thinks I’m using the software commercially!

Hello,

TeamViewer program show me a message that I have been used free license with comercial uses and this is false.

Mi userID is **Do Not Post TeamViewer IDs** and I connect to some Pc's sporadically.

I hope a response and a solution for restore my account because nowadays it is blocked.

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Posted by JoeDalton
Digon

Re: Problem with Free license

It sounds like Teamviewer doesn't want private users anymore. ..
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Posted by JackHK
Pentagon

Re: Problem with Free license


@JoeDalton wrote:
I have the same problem.
With a free licence, there is no way to alert the Team
What can we do ?
HHEELLPPP !

Fill in this form and wait ! Good luck!

https://www.teamviewer.com/en/support/commercial-use-suspected/?_ga=2.39105443.**Please do not post ...

 

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Posted by chriscambridge
Henagon

Re: Problem with Free license

Well of course we are in the same kind of situation.

I am using a laptop to connect to 8 machines, none of which run a OS server, on a home network (with no TV outgoing/incomming network connections), running BOINC for absolutely no gain.

And yet now we are seeing the dreaded 'commerical usage' notice.

I guess what is really sad is that many people including ourselves value this great product, and indeed would probably pay a small amount to use it - even though we are using it for personal stuff - however as of yet TV just instead ignore this key market and instead just offer subscriptions catering to business who of course can pay these upgrade amounts.

Even other **Third Party Product** providers are now realising this gap in the market, and when you leave/uninstall the personal version, they offer you a middle tier (non-public) product so you can continue, personally, but in a way that they gain money (normallly around $100/yr).

Hopefully TV will take a look at this situation, and instead of continuing with this existing path which is of course generating negative PR, instead offer a solution for those who are using TV personally, but for whatever reason is being flagged as commerical - as a solution from both sides. both ourselves, and of course TV.

Its obviously better to earn something from an existing user, than nothing from one who just left (and is highly frustrated and sharing their negative experience of TV across social media and other platforms).

 

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Posted by JuanDAdame
Photon

I wont use anymore Teamviewer

After years of using teamviewer in my home and company, its time to say goodbye.

In my company i have multiple licences that wont be renewed anymore, and the reason its the nowdays polity of "no commercial" use. When im at home, i use to use teamviewer to connect to my laptop and place something in the TV, to connect and transfer some files from that PC to another or to check a things in my PC.

This last months has been a total nightmare for me, its telling me whole time that im using teamviewer comercially and im not, the one that i use comercial is in my bussiness and i paid my licences. The last time i had to wait more than 15 minutes to connect to my laptop to be able to transfer a file. The good thing is that i used that 15 minutes to look around internet and found **Third Party Product**, which is just what i need and im not being harrased anymore about "comercial use" for use it just to check things between my phone my PC and my laptop.

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Posted by pv7721
Hexagon

Re: Problem with Free license

Well, I didn't understand why all of the sudden people starting to complain again and fed this thread... now it hit me again: I usually connect to my home network (just 3 laptops) and seldom on 2 remote (my mother's and my brother's). 

I just wanted to connect to one of the laptops in the home network and of course TV thinks that I'm using it commercially and I should buy it, which would be fine if there were a price adapted for home users (but they only target professional users with prices that noone would / could pay unless they're a company).

So I guess it's time for me to investigate for alternatives, because obviously the famous system of please reset my UserID usage doesn't really do anything.

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Posted by fje
Trigon

Re: Problem with Free license

It seems that TV started a new time of telling free users that we are using it commercially. A year ago I suffered it and finally my id was reset and was able to access my home computer again.

But today I got again the "commercial ue detected message" when I tried to access my home computer from my remote home. I filled the form they ask for, and I HOPE that it will be reset in no very long time....

Finger crossed, if not I will hve to go bck in my three computers to the Version 9 or maybe go again to my "old" **Third Party Product** application.

TV team, pleas, if you read this forum, solve our personal situations. Thanks

Regards

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Posted by alex_ferrero
Henagon

Re: Problem with Free license

I'm having the same problem!
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Posted by PierrotIV
Henagon

Re: Problem with Free license

Same problem here :(

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Posted by Vassili86
Henagon

Re: Problem with Free license

I've got the same problem, How do I create a ticket ?

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Problem with Free license

Hi there, 

Click on the following links to find more information about the topics and the link to request the reset of your TeamViewer usage:

Trial Expired:
Why do I see TeamViewer trial - 'Your trial period has expired' ?

Commercial Use suspected/detected:
Why do I see 'Commercial use suspected' / 'Commercial use detected'

All the best, 
Natascha