I purchased a new computer (computer A) and a TeamViewer commercial license together back then, approximately 4-5 years ago. I left the company I was working for but still had the computer and license, as they were mine. Throughout TeamViewer updates (I think starting with 11, 12, 13 and now 14), I've left TeamViewer as is in computer A, meaning I didn't uninstall and switch to personal; I kept it as is which is commercial. Now with 14, I only have five minutes of usage per session or something like that, from computer A to any other computer.
I recently put in my third request to change computer Ato personal but I'm having no luck. I've been putting my requests in more than seven days apart. I've de-linked computer A to the business TeamViewer account. I have two TeamViewer accounts, one for business and one for personal. I don't use the business account anymore.
Since I'm having no luck, what are my options? Should I downgrade all my computers to 11 so that I can use computer A to others, without any problems? Will that even work?
As a long-time, 10+ year free user who uses the product simply to remote into my second PC and start music playlists, I will be ceasing all use and recommendations of this product. The horrible customer support experience I encountered after trying to reach out and resolve the email I received about being suspected of commercial use has convinced me that TeamViewer is not running an ethical business any longer.
Three times in rapid succession, the sales department attempted to persuade me to divulge my personal phone number so that they could attempt to sell me the product. After telling them no each time, they replied within milliseconds with an intricate and long sentence, indicating that they are simply following screen prompts asking if the customer agreed to allow them to call or not - or worse they are a bot.
The rather large company at which I am employed currently uses the commercial version of TeamViewer, and when time comes to renew the license, I, being solely in charge of such decisions, will be sure we decline and find another product, as superior products are now on the market at competitive pricing.
Let me leave a friendly warning that if you do not take this kind of feedback seriously, revise your customer service policies, and stop **bleep**ing off your free users - who are your BIGGEST ADVOCATES mind you - you will see dramatic losses in renewed and future sales in addition to establishing a horrible reputation from which it will be nearly impossible to recover consumer confidence.
The choice is yours to make TeamViewer. I know if it were my call, I'd stop the bleeding now and make apologies. The internet never forgets.
I've moved to another product which I have never used before and is awesome.
Just have a look around people and you will find another product that works a lot better without any issues or prompts.
Haha i didnt say a name of another product and got starred out, TV must be really paranoid to star out third party product names.
I urgently need help in solving my problem with teamviewer.
I have another pc install accidentally on commercial use then the trial period expired. I uninstall and install back with personal use ( 5 times installation been done) but after install, its say trial period expired and gives me the same commercial ID. Along with that i can't connect to my pc. Kindly please help me to solve this problem.
Hi @jonaz ,
thanks for reaching out. Welcome to the Community!
Please find here more information Why do I see TeamViewer trial - 'Your trial period has expired' ?
Let us know if you need more information. Have a nice weekend :)
I have this exact same problem when I set up a new personal laptop and misclicked the wrong box for version 14 and am needing the same fix or soluation for my laptop.
You keep popping a warning when starting teamviewer, about using the program in business relation environment. ..duh!.. i am sometimes using my company computer to connect to my private, at home.
please stop cutting the connection after 5 minutes. It is ridiculous. I have already accepted and agreed that it is used as a private person. If my company would invest and use teamviewer it would be great, but they have other deals, and security policies, which teamviewer apparently couldn’t live up to. I don’t see why it should keep me from using this great product, as a private person.
TW says it seems i'm useing a commercial version but is not true-I use tw from my home to take control of pc i have at my mother house to control radio,I'm a radio operator
Lately I've received the dreaded "commercial use detected" from my account. Didn't think much of it, more than that it's wrong. My computer runs Windows 7 Pro. Accessing my HTPC, running Windows 10 to control the music this happens every time. Same thing happens when I access my Windows 7 computer from my Windows Mobile (yea I'm one of the few still using them...) or the HTPC
However, from my Android phone or tablet, accessing my Windows 7 computer this does not occur, which makes be believe it is something with Windows 7 connection to and from certain units. Any thoughts?
I am using Team Viewer to help me with my PhD research (when I need to access my workstation at university on weekends or on holidays to run scripts). Is that a commercial use? I didn't see any clear statement from the TeamViewer team on it. If yes I am happy to pay for an academic license; however, the current licensing scheme doesn't discriminate between students and business, while the amount of money in the pocket is clearly different for these groups :/
I have some thoughts about this. This is not about them having 'detected' commercial usage on your system. This is all about new avenues of monetizing for them and pressuring users into buying into a commercial license.
This nonsense started for me a few weeks ago as well, after which I submitted a request online to unblock the account -- which is not being used for commercial puposes whatsoever.
Today I received an email stating that they were unable to discern private usage. If they actually capture any of these sessions for commercial usage detection (using some machine learning algorithm) they have some work to do, because some of that usage with my girlfriend has been anything but commercial.
The only thing that did change is that I started using OpenVPN to dial into my home network to ensure an encrypted connection from wherever I use my laptop. The changing IP networks is probably what triggering this nonsense. I have no intention on changing that as there are more than enough alternatives to TeamViewer.
ps. The mail I received today also had a link to a printed form that is laden with spelling mistakes and duplicate fields. You might want to look into that dear people at TeamViewer GmbH, it comes across amateurish.
Teamviewer derived that I'm doing a professional user of their software, and thus restricted the session to few minutes. I dont know what sort of algorithm are they using, but it is wrong in my case. I'm retired and I have no business activity. As it is a free use, I cant get any support. Any idea to restore my normal use ?
My account has also been flagged as business use, I am connecting to my home PC from an android tablet purely for personal use.
I started getting a warning that it looked as thought I was using TV for commercial use; I'm not, and to avoid future problems I wrote to explain why this was a false positive. Now, they do say it can take up to a week to deal with such things (!) but a few days later I try to connect as usual and am told there is a maximum session duration and to try again in ~10 minutes. When I do the connection lasts ~30s then times out again.
It is now impossible to use TV in accordance with the free license terms!
This is infurating given that I tried to address this issue in advance - the very least they could do is put a "hold" on any blocks given that I provided my IDs and other a/c information.
What does TV plan to do to resolve these issues for me and other legitimate users of the fre license - which TV actually offers!? W|e don't get support but they do get useful data from our usage and recommendations... which I am now seriously thinking about broadcasting retractions of.
Sadly, since this is the "community" all I actually expect is a lot of "me too's" but just in case TV is listening...
Nothing new now, as per the other recent threads.
Got a "COMMERCIAL USE DETECTED", I assume because I use TV all the time - although it's always between just from one of my machines to another, entirely personal. So ok, it said the session will be terminated after 5 minutes, I thought ok that's enough time to do what I need to do. But no, it terminated after 27 seconds, and of course the subsequent connection attempt was blocked and I have to wait 10 minutes... for what, another 27 seconds connection time?
Granted I'm using the free version, but way to drive people away from your product! Today I'll be looking into alternative products since obviously TV no longer wants anyone using its free version... would be better if they just annonuced they'll be retiring the free version on some date rather than attempting to force people away by making their usage expeience as unpleasant as possible. I'm expecting the next update to install a virus on the client machine, "HA THAT'S WHAT YOU GET FOR DARING TO USE THE FREE VERSION!"
i use teamviwer from my office computer to connect to my home computer (only in that way) for personal stuff, not any commercial stuff. is it considered like commercial use ?
Im using TW 10 years in last 3 years what happents i dont know all the time lock and im use it in my home network not commercial and all the time this is get locked
Please fix this it looks like you do it just to annoyng the free users until to change programm or to buy lol!
How can be commercial in the same lan ? omg .......
Just fill form here
I had same issuse with teamviewer for about 3-4 times on 4 years peroid.
Just fill form here
I had same issuse with teamviewer for about 3-4 times on 4 years peroid.
@FormerUser : as announced, TV 9 stopped working for me, I switched back to version 14 and at least for now it works; I noticed a difference on Android, though: each time I launch it it activates itself (so it's a bit slower at the beginning)
@Xandor : who exactly told you that?!? I too use phone to PC (but most of the time I'm in the same network, it's just a convenience to monitor it from another room).
@Xandor : oh I see, I did the following: filled out the form for ALL the IDs I've been using (my PC, my mum's and brother's) because they say you have to do it like this; if you do it for only one ID, your account might get flagged again for the other IDs. I did receive only one reset to free (but they don't say for which one was) and I've also received a form to sign and send back. Eventually the warnings and flagging stopped, but I wonder what'll happen in version 15 (and by the way, the workaround to going back to version 9 and stay there without updating is no longer working, as they've deprecated this version, and you got automatically disconnected after 5 minutes).
How do I submit this form?
I am getting the exact same message about commercial use.
When I try to contact Teamviewer it says you cannot unless you have a Licence.
@Cjm1975 : everything it's in this KB article: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...
Good afternoon. I use Teamviewer 12. on the computer. 2017 in my network 2 computers. I operate them by means of iPhone 7, IOS 12 of a pogramm Teamviewer. Two days ago 11.05.19, the program began to give an error message: suspicions of commercial use". 5 minutes, session time. How to correct this oshiba, suspicions? I do not use the program for commercial purposes????
"I'm expecting the next update to install a virus on the client machine, "HA THAT'S WHAT YOU GET FOR DARING TO USE THE FREE VERSION!""
Haha, good one!
im having the same issue as the post i took the title from didnt want to hijack there post so ill make my own i use teamviewer to help my mate with cancer do his game and sort emails and so on for him now team viewer has said im using it for commercial perposes and im not i only connect to his pc yes i do this daily but seeing as i dont work im a full time carer for my sister i cant be using it for work now its blocking me from connecting to his pc for up to two hours at a time and then only loetting me coonnect for 5 mins at a time this is starting to feel like a underhanded way to get people to pay for the program you OFFER FOR FREE i hope im wrong in this and its just some kind of bug
@pv7721 Well, i've had it with this **bleep** of theirs. To much back and forth, same with my work subscription user. Invoices don't come through, suddenly blocked account with the reson "Unknown Reason". And so on...
I'm installing a VPN service on my home network to use that instead.. And for work, I'll see what I'll change us over to as TeamViewer has taken a turn for the horrible during the last year...
@Xandor : I definitely agree with you. Unfortunately, from all the alternatives I tried I couldn't find anything else that would stand against TV in terms of features, easiness of use etc.
I publicly told it already, and to them as well, I wouldn't mind acquire a perpetual licence for personal use, maybe say less features (like file transfer, we can use a 3rd party to do file transfers), that wouldn't cost as much as the annual business licence, because in reality we really don't do any business or gain any revenue from using TV.
Hey, if there's something you should fight against, TV, it's the scammers that use your product for scamming innocent people, taking over their computer and then ask for ransom money (the tech support scam)
They won't do anything against the scammers, they pay for liceses so they are customers and more worth than us others ^^
And yea, less features i wouldnt care about either, i use it for remote controll of my machine or my tablet only to as a private user.
When it comes to TV, i don't use it (thank god ^^ ).
Only thing i use my TV for, is streaming (I disconnected the tv signal when we moved last year, havent looked back once). So all i do is done from the tablet in my living room, or my phone anyways towards that one.
But yea, not to many good once for TV right now unfortunatly.
They all get to greedy and twist the commercial/non commercial licences and ruin it for those that don't abuse it.. :(
@Xandor That's an interesting point. Every one here is complaining about being falsely accused of commercial use but you are the first to mention problems for licensed users. Could you expand on those problems please? Knowing them might help some users decide whether or not it's worth paying for the license.
@User51973 Now that this problem has been going on for well over a year, you must have some statistics about your suspected commercial use campaign. Would you please share those statistics with us? How many blocked users turned out to actually be personal users? How many turned out to be commercial users that paid for a license? How many turned out to be commercial users that stopped using TV? How many didn't bother to fill out the form? This be be a great indication of whether you campaign has been successful or not. Maybe it would help you to fine tune your algorithm.
Yep, same here. Non-commercial user whose account has been restricted and no response from Teamviewer as to a resolution. If you're going to **bleep** up peoples' accounts then perhaps offer an expedient way to sort it out rather than free users being stuck with nowhere to turn?
I tried to fill out the Support Form.
It said, we can no longer provide support to Free users, Please use our Community for Support.
And Here, it says, the Community can not provide support you must fill out the form.
So how to I get this issue addressed?
The Software poped up, that it detected Commercial Use.
now my session times out after 5 minutes.
I'm Not Useing it for Commercial Use.
Is there any way to get this reset?
I found the Link to the Form...