TeamViewer thinks I’m using the software commercially!

[Doversole]

Thank you!

Reading this thread has convinced me to migrate to an alternative solution. 

I was also suspected of commercial use, filled the form, nothing happened except some sales guy proposing a discount on the license (to support my mother? really?). Got fed up with the **bleep** customer service and clearly not the only one in this case.

Sad to quit TV after all these years but I need a working solution so bye!

[Closed account]

I keep getting a pop-up asking me to comment on TVs performance! If they'd actually read  the posts in this thread, they'd be left in no doubt about their rapidly diminishing rating and image.   Instead, they're too busy trying to stop any alternative name appearing regardless of the vitriolic criticism expressed in hundreds (no exaggeration) of posts.

[Tweaker]

Please understand: they have no benefit whatsoever to keep you using their service for free.
In their perspective we are just annoying bugs that keep clogging their ever growing data traffic.
So they want you out and simply pull the plug. They seem to be in some kind of financial trouble if you ask me.

I already packed my Teamviewer bags and checked out already. [removed per Community Guidelines]

[krugern]

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@Tweaker wrote:

Please understand: they have no benefit whatsoever to keep you using their service for free.
In their perspective we are just annoying bugs that keep clogging their ever growing data traffic.
So they want you out and simply pull the plug. They seem to be in some kind of financial trouble if you ask me.

I already packed my Teamviewer bags and checked out already. Now I use the free version of *** third party product*** that is much more user friendly. It has a restriction of 5 PC's but that is enough for most of the private users.

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***third party product*** :D

(Please respect our User Guidelines)

[Closed account]

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@krugern wrote:

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@Tweaker wrote:

Please understand: they have no benefit whatsoever to keep you using their service for free.

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(Please respect our User Guidelines)

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Couldn't be more wrong!   Many of us are professionals with hundreds of clients, many of whom have taken out licenses in the past on our advice.   No longer!

Even existing clients are probably going to change as soon as their present contract finishes.

The free version is about marketing nous - pity it's so badly lacking at TV.

[ImJustACowLol]

So last week my TeamViewer account was falsely flagged for having commercial usage, which sucks. Here's the story.

I am a junior software engineer who enjoys his job. I am mainly involved in iOS development at the moment, but I enjoy making web-applications as well. As I am enthusiastic about software development, I often spend time at home working on private projects. One of these private projects is an administration system with which I can register the finances within my household. I also host a website from the server (publicly accesible) on which I provide access to free Java libraries which I have made. With none of these things I make any money. I use Apache TomCat, SQL Server, NodeJS and some other programs to host the administration website (Only accessible within my own wifi network) and the public website.

Obviously, I use TeamViewer to connect to that server whenever I have made a new feature in my administration web app. As the application is written in Angular, and I don't have much web-dev experience, I try out a lot of things and thus I regularly throw new files on the server. Furthermore, I use TeamViewer to connect to my home-server on which I keep all my files (like personal photos, videos etc.).

I have neve made a single dime off of that server or my usage of TeamViewer, yet I was flagged as using the software commercially.

Now the redicilous part comes here: when looking around on the website, TeamViewer offers no way for me to appeal this flag. I can't call them, as that's only for people who own paid licenses, and I can't open a support ticket as - again - that's only for people who own licences. I guess the forum is the only place where I can resort to right now.

Can my account please be properly reinstated?

Update

Also, if TeamViewer would've done a proper hardware check, they would have seen that the server would physically be incapable of even being used commercially. It only has 4GB of RAM, a hard disk that is nearly as slow as a floppy disk, and a really old Celeron 3150 CPU which can barely even run TeamViewer and YouTube at the same time...

[ClaireMonkey]

I am in a similar situation. They did offer me an appeal form however, which states they will respond in 7 days, and I have yet to hear anything a good two weeks later. But might be worth your while to try, at least you could get on the list. Maybe they've flagged a lot of people recently! 

https://www.teamviewer.com/en/support/commercial-use-suspected/

[md2]

A IAM ON A PRIVATE USER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YEARS L;ONG

please give me back the private user status and non profite user 

[ImJustACowLol]

Thanks for the reply!

When I try that, and I tick "I'd like to receive a quotation by email" I receive nothing. I wonder if they're even processing those tickets.

[ClaireMonkey]

It definitely says "We are aiming to solve all requests within seven days. Please note that we will attend to every request." - so I certainly wouldn't expect an immediate response, though a confirmation of receipt would be nice! I'm living in hope that their request list is just so long that they're just taking a long time to get round to it. 

If I don't hear anything if the next couple of weeks, I'm going to send a message to their sales department, as it's the only way to contact them otherwise. They've told us an appeal process exists, they need to honour that!

[airplane-4b7416]

Good evening Community,

still problems with a suspect commercial licence.As explained in previous posts,i use TW14 at home and at my mother house where i control my radios,i am a ham operator ,and sometimes i connect to my workplace (school) where i have another radio/Yesterday,a friend of mine,another radio operator was trying to connectwith computer at my mother house but was logged out cause of suspect commercial use.How can i solve this problem?

Thank in advance,kind regards

sergio maria presentato

[abc1208]

I think they are trying to get rid of free users as they cannot make profit from free users. They may just copy the act of another popular desktop remote access software to cancel the free version and only get paid version in the future.

The only thing you can do now is to find an alternative software and wait for the appeal. But you are most likely to get blocked soon after the unbolcked as something in your computer or your way of use trigger the commercial use detection again.

[kstevenson]

Good Evening,

I put in a request at least 2 weeks ago to get my account unblocked for commercial use but it's still blocked.

I haven't had any response since submitting the request.

I have a single account, with a single computer added that I connect to from two locations (work and home).

Can someone have a look at my request please?

[g4ugm]

I agree, Many people have thus happen. Looks like they think they have decided only commercial users can use it. Does ASA cover web adverts...

[JackHK]

Fill in the form and wait. Good luck!

[JackHK]

Fill in the form and wait! Good luck!

[Kylian01]

I did that but they do not respond in like 4 weeks i send again same thing

[JackHK]

Fill in the form and wait. Good luck!

[JackHK]

i waited for 6 months with the account still blocked. Hence, be patience!

[Kylian01]

If it takes them 6+ months to fix a problem with the commerciall use suspection people probaly switch to alternatives at that point

[JackHK]

It's >6 months,  I am still waiting !!! For sure I am using alternatives as well while  I am waiting. :-)

[Kylian01]

i also use alternatives still sad that teamviewer dosnt fix this problem it does not seem to be so hard to fix and also we use non comerccial users dont even know what triggers this.

[JackHK]

i think it's more of they want to fix rather than they are able to fix! Good luck!

[JackHK]

I used *** third party product***. That one is quite good.

[Kylian01]

i do to

[JackHK]

Great mind thinks the same!!!

[Tweaker]

Don't forget to fill out the review form once you have uninstalled Teamviewer. Maybe that helps them realize they are not the only supplier of remote support tools.

[removed per Community Guidelines]

[Airbag888]

Well the one with V you need to know the IP right? Plus you need to setup Port forwarding etc. The A one you can autoconnect using some 'id' through firewalls with little to no configuration beyond installing the client

[Kylian01]

i mainly use RMD for windows but i also have some linux computters and that is a bit more anoying soon i will just have a KVM and then i can fully ditch teamviewer

Why a KVM? well i have a cople of server non commercialy just for hobby and playing around with so yea a server is commercialy but that fully depends how you use it

[kstevenson]

Hi,

It was three weeks ago I filled the form.

The response time is meant to be a week, it's been three times that.

[Kylian01]

i think teamviewer dosnt care anymore for the non commercial users.

[kstevenson]

Looks like it.

[Ezio66]

Version 14

After about 3 minute the connection remote drop

I try to connect my sister fram my home and after dropping a banner ask me the time is finished you need to buy a license 

Could help me to resolve this issue ?

Regards

[Closed account]

Anybody know how to close an account.  I can't find the option on my account page.

[Tweaker]

I just did. Log in, go to edit profile and select ''delete account'' further down.

Make sure you first uninstall from your PC in order to be able to place your comments on the ''why do you want to remove'' page.

[Closed account]

Oh, thanks.  I must be going blind in my old age.   All instances of TV were removed from my three machines weeks ago!

[Tweaker]

Totally agree. I would have been more fair to be honest about it and announce a stop on free accounts. That would have allowed free users to have the time to install alternatives. Now they just block some people who are depending on it, for example to help out their elderly parents with PC problems....Shame on you Teamviewer!

[da9el84]

I actually received another form per email to fill out and sign, scan and send back to them. Did anyone else experience that?

Still waiting for about 2 weeks now.... 

I have found alternatives, but teamviewer is still king. 

A reason for teamviewer to keep their private tier alive is for one, that once you get used to using this privately, when you start new companies or get employed, you will probably buy their licens. I know I did the last 2 times I started companies years ago.

Now I just want to provide support to family members and manage my devices as usual, but no dice... 

[pv7721]

@da9el84 : yep, I did. I've submitted requests for all the TV ids I was connecting to (my computers, my mum's and my brothers). For one I received an email that it has been reset to free (but I don't know which one) and for another one I had to fill the form and never heard from them afterwards... But one day, without doing anything, lo and behold, it was working again!...

[Ant1]

You have to be very careful with dealing with TeamViewer. This company uses some very nasty tactics.

I was using the free version of team viewer for private meetings and just before an important one I was told I had to upgrade to the paid version without warning (I am not a commercial user). The meeting was very important so I had no choice but to pay up.

I then saw that the correct amount was taken out of my account so I didn't bother opening the invoice. That was a big mistake, as in the fine print in the invoice it says that the next year they will automatically renew the license unless 28 days notice is given. They did not mention that in the e-mail. Also, when it came time to renew they did not give any warning about the renewal and their 28 days notice and so suddenly I found hundreds of dollars taken from my account for a product which I no longer use.

When I contacted support and explained that I no longer used TeamViewer their response was that the "invoice cannot be cancelled". That is an incredibly dishonest response. They don't have control over their own finances? 

I have been completely cheated by this company - first to get me in and then with the renewal (which they increased the price on by $100 as well). I have been done for over $1,000 by Teamviewer. My only recourse is consumer affairs and social media. The good news is that I have plenty of time for that. I hope that no-one else gets **bleep** in the way that I have been.

[Ant1]

It doesn't care about the commercial ones either

[DougMcDougal]

I had signed up to use the personal version of teamviewer. Somehow, it is saying that I have a commercial version and the free trial has expired. Do I need to delete teamviewer from the affected computer and start over? I have no need for a commercial license.

[airplane-4b7416]

Hi JackHK,

where is the form to fill????

[JackHK]

https://www.teamviewer.com/en/support/commercial-use-suspected/?_ga=2.15592752.**Please do not post ...

Good luck!

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@airplane-4b7416 wrote:

Hi JackHK,

where is the form to fill????

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[JackHK]

Fill in the form and wait. Good  luck!

[JackHK]

Please remove the programme and re-install. 

[Kylian01]

does not work i did thay about 2 months ago no response then after 1 months again still no response looking a bit at this treat you see that almost evry one who fills it out dosnt get to hear anything and are stuck for months with the problem untill they just use alternatives

[suptom]

I use Team Viewer for education. Why do I have a message?
Your license has a maximum session duration.

In a non-commercial version, it should not appear.

[CharlieKilo]

Hi,

I have filled in the webform requesting resetting to home use three times now and made one call to support. Apparently these are meant to be sorted in a week. The first request was over a month ago and I haven't heard anything back. The agent said there was no record of anything being sent.

Can somebody confirm whether TV sends an email acknowledging receipt of a request to reset an account to home use?

Thanks,

CK

[erezyafee]

Everyone who really non-commercial, use the link above.