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Posted by
Trigon

Re: Can not used free license.

You have to fill out a form and send it to teamviewer but for some reason they do not seem to care about personal users anymore by just not responding to them for months

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Posted by
Trigon

Re: personal use

I strongly advise you not to move to the paid version. These guys are not to be trusted with your money. I moved to a paid subscription 12 months ago when they did this to me even though I was a provate used. They snuck in a condition buried at the bottom of the invoice that it would be automatically renewedk unless I gave 28 days notice. I had stopped using the product but suddenly found an increased subscription fee taken out of my bank account a year later even though I had not given specific permission for this to occur. When I approached them about this, they basically told me to get lost. Even when I tried to get them to not renew for next year it was a big problem.

TeamViewer is like Hotel California - once you sign up you can never leave.

If you are just using it for meetings there are other free products. I moved to one a while ago and also had fewer connection problems with it. 

 

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Posted by
Trigon

Re: personal use

It is intended to get you to move to the paid version. Don't do it. I did and then got tricked into renewing because of their onerous and concealled renewal practices. They took my money even though I was no longer using the product and refused to refund. 

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Posted by
Hexagon

Re: personal use

@Ant1 : it's not even that, but the price is adapted for a company, but not for a private user. I've said it before and I say it again: I have no problem paying to use TV even if it's for my personal use, as I've done for several other software which gave me a perpetual license for a fair price. I've become the advocate for these and I support them and recommend them every chance I've got.

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Posted by
Digon

Re: personal use

I can get behind that. But the price they are asking for a license, just for private use, is ridiculous. Ask 10USD for a license for private use and set some limits (Max 20 different connection IDs per month or something like that).
I would pay that, and I am pretty sure a lot of other people would too...

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Posted by
Trigon

Re: personal use

Yep. It is very expensive for a private user. I was using it for a couple of times a week and it cost me nearly as much as my Microsoft Office subscription.

My view is that they are free to charge what they like and users are free to reject it. What upset me is the way that people are coreced into using it in the first place as they are given no warning that the private use version will no longer work and may not have time to find an alternative so just pay.

Then once you are in they don't tell you that they will keep taking money out of your account in the e-mail that you send - that is hidden at the bottom of the invoice which many people won't open and if they do they may not see. This strategy is obviously designed to extract money from unsuspecting customers for no service. and is deeply unethical. I hope you won't continue to support a company that behaves in this way.

As for me, I accept my money is gone and that there is little that I can do about getting it back. However, I am retired and have lots of time on my hands so I can take the time to warn others of their behaviour.  

Posted by
Digon

Re: personal use

Where I come from, you could contact your bank and say you didn't authorize another payment and have them dispute the claim. I would do that if I were you and if it's possible where you are from :)

2 Replies
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Posted by
Trigon

Re: personal use

But if they charged USD10 for 20 connections per month and they wouldn't have been able to **bleep** me for about a hundred times that figure as I would have been within the limit

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Posted by
Digon

Re: personal use

Yeah I know. But if they did that, the would have a happy customer, who would recommend their software to others as price/functionality is superior to all other alternatives.

 

Come on teamviewer, give the people what they want :D

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Posted by
Trigon

Re: personal use

Yeah. I am considering doing that but it is difficult because the bank account is in Australia and I am living in China (of course they charged me the Australian rate because it is twice as high as in China). It also seems clear that TeamViewer set this up as a deliberate strategy to extract money that they are not morally entitled to and have covered their bases legally in the fine print. 

Actually, I think I will need to cancel my credit card and get a new one to stop them taking more money next year. I have already asked them to not renew five times and they still have not provided a clear e-mail saying they will not take money again next year. 

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Posted by
Trigon

Re: personal use

Absolutely right. However, my experience implies the only thing that TeamViewer cares about is extracting money from people and they have no qualms about behaving unethically.

 

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Posted by
Hexagon

Re: personal use

@Ant1 : one must not forget that after all TV is nothing but a company, not a benefactor, and they answer only to their shareholder who want money in return for their investment. And of course you would ask any company that would you want to behave unethically, 100% of them would reply, via their PR, "No, of course not!" And in reality, as your example showed, it was borderline ethic (to use an euphemism).

What I don't understand about your use case: you said you use TV for a meeting, but normally there are quite a few products out there that are not direct TV competitor which do just that: audio and video meeting, even with screen sharing. Why didn't you use one of that, most of them are free of charge, no nagging whatsoever.

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Posted by
Trigon

Re: personal use

The reason that I don't use another product was because I was originally using the free version of TeamViewer and then 10 minutes before a critical meeting when I tried to start TeamViewer it cut me off without notice saying I had to upgrade to the paid version to continue.

The meeting was really important and I didn't know of any other software so I just paid so I could attend the meeting. I am regretting that decision now.

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Posted by
Trigon

Re: personal use

with a credit card you shut be protected against those things. with a credit card you can force it to cancel to take money

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Posted by
Pentagon

Re: Can not used free license.

Please fill in the form and wait! Good luck!

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Posted by
Pentagon

Re: personal use

Totally agreed!

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Posted by
Digon

Re: personal use


@da9el84 wrote:

as price/functionality is superior to all other alternatives.


You obviously have not looked at all the alternatives. The one that most people who were victims of TeamViewer's false commercial use accusations have gone to has all the functions of TV, is still free for personal use, and is actually easier to use.

I have only been using it for a couple of weeks but I'm pleased to say that is has not dropped a connection so far and performance is good even in full screen mode.

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Posted by
Trigon

Re: personal use

i am curius in how many people have this problen and who gets help and who does not i made a poll for this

 

http://www.strawpoll.me/18113083

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Posted by
Trigon

Commercial use suspection poll

Hello I have noticed a ton of people have a problem with the "commercial use suspection error" and are not receiving any help what so ever (including myself) even after filling out the form where you explain the problem but you do not receive any reaction if they agree or not.

This poll includes the following questions

Yes Commercial Use Suspected! And no help was given
No "Commercial Use Suspected!" error
Yes Commercial Use Suspected! And help was given

Maybe we can get Teamviewers attention this way and I hope they will see they are destroying the personal user base
Don't get me wrong I love teamviewer I use it a lot for personal use but now I am stuck getting kicked out after 1min and have to way 15min so totally unusable

http://www.strawpoll.me/18113083

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Posted by Closed account
Not applicable

Re: personal use

@QT-Pro

Agree totally with your comments.  Bin TV and go to the popular alternative.

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Posted by
Hexagon

Re: personal use

@Kylian01 : I went to see your poll, but I'm afraid I didn't quite catch it, what is it that you want to know with it?

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Posted by
Trigon

Re: personal use

I made a new podt in the generel section here that will explain it
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Posted by
Digon

Re: personal use

If you are talking about **Third Party Product**, then I dont agree. Haven't had great results, unstable, sluggish and fullscreen doesn't work in a virtual machine apparently.

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Posted by
Trigon

Re: personal use

Still better then geting kicked out after 1min and need ti wait 15 to conect for 1min again
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Posted by
Hexagon

Re: personal use

well if you ask our big friend (brother?) you may find how to maybe alleviate your issue, I think it might be even shown in a YouTube video

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Posted by
Trigon

Re: personal use

there is a big problem with those called solution.

By chaning your MAC aderes you also change the teamviewer ID in my case i can not do this becouse it would mean i have to re add all my personal computters friens PC servers ETC

i have some personal servers with a cople of VMs i use to mess around with and there is no way i can change all those mac aderesses

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Posted by
Hexagon

Re: personal use

I just said it had the merit to exist, I haven't used it myself (as I've said it before, for a while I tried the workaround of using version 9, but it started receiving warnings there as well, then it has got obsoleted).

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Posted by
Photon

Re: Meet the Team

Hi, it's great to have a supportive knowledgable team.
I use Teamviewer in a church context and as a volunteer, usually to fetch something off one machine to do something on another one e.g. if it's faster and to hand hold my friends in church, some of them quite old. But recently I keep being told that I am operating commercially, which I am definately not, as I get no remuneration for it.

I have filled in a very detailed form outlining exactly and for each machine what happens, but haven't had neither positive nor negative acknowledgement. As a volunteer e.g. to carry out some extra tweeks e.g. to OBS I can't spend hours down at the church, whereas with TV I could fit things around and from home.
I've tried phoning, both the English and the German office, but if you use the free version of TV there is no way to talk to anyone and explain, only the form and by all accounts by others on the internet it appears a pointless excercise. :-(
(my email: [email removed by moderator])

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Posted by
Henagon

Re: Commercial Use suspected

No they don't send an email.

They also don't respond to the form either.

People reporting waits of 6 months, 4 Weeks then sending again, etc.

I'll be looking at other products when I get chance and I'd advise you to do the same.

I've been waiting about 4 Weeks at this point.
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Posted by
Henagon

Sudden time limit??

Out of nowhere yesterday, Teamviewer has decided that I'm only allowed a few minutes of use at a time, which is REALLY inconvenient if I'm trying to do something on any kind of time crunch (i.e. while I'm stopped somewhere on wifi)

What gives??

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Posted by
Trigon

Re: Sudden time limit??

Hello,

I had that some weeks ago, too.

Pay attention to what the dialog box says : you are suspected to use Teamviewer in a commercial context, which is not allowed with a free account.

There is a link somewhere to justify yourself, and ask the support to review your case. That took me some weeks, but eventually it was OK.

Was not it that ?

 

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Posted by
Henagon

Re: Sudden time limit??

I was using it on mobile, and it opened Safari at one point to a page like that; I pleaded my case there.

Thank you!
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Posted by
Digon

Re: Sudden time limit??

With over 2000 personal users complaining they still are unable to use the Teamviewer software due to being falsely accused of commercial use, and no solution from the company other than to upgrade to a commercial license, perhaps someone could tell me why this thread is marked as SOLVED?

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Posted by
Trigon

Re: Sudden time limit??

Idk i would **bleep** ask teamviewer but oh wait they dont care....

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Posted by
Hexagon

Re: Sudden time limit??

@QT-Pro: actually, for them it's "solved" meaning that whenever you get the warning / false accusation etc. all you have to do is to fill the form and wait, and wait, and wait... and wait some more, and maybe getting an answer back... or maybe not, or maybe being asked to sign and scan a form etc. etc.

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Posted by
Digon

Requesting official Teamviewer response to "commercial use detected"

Could we please have a member of Teamviewer comment on the large part of the userbase being suspected of commercial activity on their private teamviewer?

I myself was hit by this last year, I sent in the form and my license was once again "private".

Then a month ago I was asked to start a new trial, even though I have probably had this private license for 10 years or so. Trial expired and I logged out from teamviewer, logged back in and my old "private" status was back. A few days later I started seeing notifications about commercial use suspected and my teamviewer sessions now was limited and hasn't been working since.

I sent in the form again. I sent logs. I sent a signed paper confirming that I am indeed only using my teamviewer license for non commercial use, primarily remote controlling my own devices, and occassionally helping a few friends and my grandmother.

I sent in the signed paper almost a month ago. No auto-reply from "form-service@teamviewer.com" to indicate whether or not it was received and what the expected timeline for handling it. Follow up emails have gone unanswered too.

I know this is a free edition - your free edition is what got me to get a paid edition when I started my own company nearly 10 years ago.

Idea: If you are worried about abuse, then offer a private paid version. Something like 10USD  per year and then restrict it to only be able to connect to 10 different devices per month.

Or you need better metrics to identify your commercial use parameters. Seeing the giant 3000+ replies thread in her about the subject, something would suggest that your parameters are due for a tuneup.

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Posted by
Digon

Re: Sudden time limit??

With all due respect, that is NOT a solution.
Here is a list of potential solutions as an example:
1. Alter the algorithm so that it more accurately identifies commercial use and restore full functionality to personal users.
2. Remove the algorithm to prevent falsely accusing personal users of commercial use and restore full functionality.
3. Remove the personal use option from the website and move to a paid license only version.

The company is fully within its rights to not provide support services to free users but they are not within their rights to advertise a personal use version only to use it as clickbait by accusing the personal user as being dishonest due to commercial usage. To make such an accusation requires that they prove commercial use. While that may be possible for some users, it should prove very difficult, nigh impossible, for those adhering to the company's terms of service.

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Posted by
Hexagon

Re: Sudden time limit??

@QT-Pro : I never said this was the solution, I just said it was theirs... 

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Posted by
Digon

Re: Sudden time limit??

And now i am getting the issue again, one the same machines as last time.

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Posted by
Hexagon

Re: Sudden time limit??

@idiocracy : I'm not sure if you got that, but technically you have to fill the form for each and every TVID you're connecting to / from because one can be reset to free, but you might still get the warning for another one.

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Posted by
Digon

Re: Sudden time limit??


@pv7721 wrote:

@QT-Pro : I never said this was the solution, I just said it was theirs... 


Don't worry, I'm talking out aloud in a vain attempt to get the company to revise its ridiculous and likely illegal, practices.

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Posted by
Hexagon

Re: Sudden time limit??

@QT-Pro : please don't waste your precious time, it's futile. I mean come on, for how long this thread has been opened it has been said and resaid, on official and unofficial channels, but there's still no change. Posting every minute won't help, but I think that there were some suggestion that this issue be made more visible, maybe things will change then...

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Posted by
Electron

Re: Can't to connect to my remote computer (Limits of maximum session duration)

I am getting the same error using the Google Extention. If I close the google tab for Teamviewer and type it in and start all over, I get connected again for about 5 minutes. When you are trying to help an 86 year old use a computer, that is not enough time. I need this for my elderly parents who still use a computer but very badly. 

 

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Posted by
Trigon

Re: Sudden time limit??

Futile?  What makes you say that?  I mean this thread is only 3000 posts long... ;-)

But seriously, I think it's about the priciple of it all, that a company starts out sounding like a good member of the community only to take its candy away and leave us in a dark hole with no reasonable way out...

I too do wish there was a good way to up the pressure on Teamviewer to improve their story, and interest in their free users..... I personally do not have the right social meda following to do so...

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Posted by
Hexagon

Re: Sudden time limit??

@Grant837 : because nothing happens besides promptly censuring any competitor mention. If they were to put such an effort in fixing once and for all this issue, we wouldn't be discussing TV alternatives, correct?

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Posted by
Pentagon

Re: personal use

@Ant1 

Just curious, was there something about your private meetings that might have led TV to think your use was commerical? 

Some people are getting blocked because the use Windows server software, even if not in a commercial environment. Some are getting blocked because their email address is a company address but that doesn't mean their home use of TV is commercial. I think I even read that even use by a charity is considered commercial.

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Posted by
Hexagon

Re: personal use

@bazbsg : and some are blocked because they're connecting over the Internet (so remote help), or if they open two or more simultaneous connexions, or if they use it for file transfer... pretty much random IMHO 

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Posted by
Electron

TeamViewer is showing me i'm on commercial use but i'm only private - what should i do ?

TeamViewer is showing me i'm on commercial use but i'm only private - what should i do ?

I've been usin TV for years and nothing .. I don't have a clue what have changed....

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Posted by
Photon

Re: TeamViewer is showing me i'm on commercial use but i'm only private - what should i do ?

Sent mail from the form about this issue and nothing. Even I didn't receive a quote from the from when I have checked this option.

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Posted by
Pentagon

Re: personal use

What I observed is TV will block your account once you use it for 3-4 hours per day within a week, they will say you are commercially using and will block your account.

So, if you don't want them to block your account, you better use <1 hour per day and less than 3 times per week.