I've recently received this message with two devices I had it installed on - an old android phone (used to receive verification SMS messages related to outlook, tinder, instagram for two factor auth) and a laptop which contains photos, files and other things I would like to access while travelling as not to haul around everything on a harddisk.
So I'm managing two personal devices, for personal, non-paid use. And I got the message anyway. I've filed reports but have not (yet) gotten a reply, and honestly don't expect one soon either. Right now I cannot access various services while abroad just because teamviewer decided to block access to my android phone, meaning I can't see SMS messages properly (it's a slow phone and the 1 minute is not enough....).
Highly fustrating. It's pretty obvious that Teamviewer does not want a lot of people to use data on their application for free and is trying to reduce the network/cpu usage for free users by randomly sending out commercial use notifications/restrictions. Its become extortion-ware, effectively.
Extortion-ware is right, especially for anyone who physically does not have remote access to a PC.
I am a software developer and absolutely support that people should not freeload or pirate software, however, I think TV should not falsely advertise you allow free use if you cannot correctly ascertain what is free use.
Plenty of users that rarely use TV and use it to less than 5 pcs getting flagged - not from hearsay, but colleagues and friends of mine. So this is all **bleep**. Exhorbitant prices that totally excludes the occasional user that is supporting family and friends for personal use.
Great product, hateful policy on this. I'd much rather there is no free version and a reasonable price for a basic product, or a free version that has limits or whatever. Don't go around saying free for personal use and then have rubbish analytics that flag people incorrectly.
I've completely moved out of TV and testing various products - really rooting for the newcomers. Really hope the old major players get a rude shock at how different pricing is - **Third Party Product**, **Third Party Product** and TV have basically excluded the huge pool of folks that do tech support for family and friends. Good luck to the newcomers that are offering much more reasonable pricing.
Me too! I submitted the form , but no response and no updates. I am so frustrated.
Hi Teamviewer team,
I have been recommending your apps to my friends. I hope that you will not make me disappointed. Looking forward to hearing from you soonest!
I have the same issue as well i use the teamviewer to connect to mypersonal pC only and i had whitelist n blacklist only accessible by me.
however it was tagged use commercial and it restricts connection to 1-2minutes and then u cant reconnect after 15 minutes.
submitted the form but no replies so far its frustrating as i been using teamviewer for years and i really hope they have a plans for personal home users for a special price instead of a woophing 700usd....
May I check if there is anyone who really got Teamviewer to remove the " commercial usage" tab? If yes, how long will it take?
Interestisng to know, I had to go back to version 9 to get it working how it use too.
The lastest version was so annoying with all the messages.
Teamviewer is working for me again. From the time I sent in the pledge that I was a non-commercial user to the time it was working again was about 3-4 months.
These are the facts that I know. After I was cut off, there was quite a surge of people reporting as you have. Then suddenly, the number of messages dropped significantly at the same time TV was working again.
Remember, you are of no benefit to TV unless you report real issues. Hopefully TV realises this and will allow more conscientious non-commercial users.
If you are getting this nag screen, then TV should work OK once you're past it. I didn't realize that at first, and thought I was still locked out (This is from V13)
Hi All, so I use TeamViewer at home, strictly to access my media server so that I dont need to have 2 monitors/mouse/keyboard on my desk. Last summer, my account was flagged as a commercial user. I went through all the steps, it took almost 4 months, ending with me sending in a signed afidavit swearinfg that this was for personal use. It worked for 3 months, now, I go to use it today, and it is again flagged. Help???
Will there be a notification to inform you that your account was unlocked ? I've submitted the ticket last week but no any response so far :-(
No notification in my experience - it just suddenly works.
However, it is very clear TV has no interest in supporting personal use ... take a hint, find an alternative.
Fill in this form and wait!
I am one in this queue as well... the other users said needs to wait 3-4 months! Good luck!
Since 2 days I experience connection issues to my computers at home. Connections times-out after about 30 seconds and reconnecting is not possible due to restrictions.
When I try to connect to another computer, a message pops up with the message: (translated) "Teamviewer is used commercial by you or your connected partner. Your session will end in a few minutes. The free version of Teamviewer is for personal use only"
I only use the application for private use and exclusively with my own desktops (desktops, media pc's and homeserver). I never used this for commercial matters and i am pretty supprised by this message as I use Teamviewer for this purpose for a long time now.
The only thing I can imagine is that I connected a few times from outside the country. My partner is living in Qatar. I lived in Qatar for a few months and connected frequently to my server for updates and tranfering documents and files. I assume this is allowed and still 'personal use', but I maybe this caused the 'license issue'?
Is there somebody who can help me with this matter. As I do not have any license, I cannot submit a ticket. Looking forward to a reply. As I am using my homeserver exclusively remotely (no monitor or keyboard attached) this is pretty inconvinient.
Since I have purchased a Reconditionned Dell Computer from [The URL link has been removed per the community guideline.] I keep getting warning that I am using Teamviewer as a commercial use !
For many years now I only use TeamViewer to connect to my summer house to view My IP cam there and I also use it to help my family members and close friend with their computer problem,
Todaay it is worst, i get this message and Within one minute I get disconected from my Summer home computer
I Would like any help I can get to get rid of this problem
Thasnks to anyone that can point me in the right direction
I am using Team Viewer for personal use.
However, there are restrictions on access for commercial use.
I am so innocent.
I have never used it for commercial purposes.
Please remove the time limit for using the Team Viewer.
I pledge not to use it for commercial purposes.
Please let us know your email address.
hava a nice day!
Please fill in this form and wait for 3-4 months. I am queueing as well. :-)
Please fill in this form and wait for 3-4 months. I am queueing as well. :-)
i'm facing the same issue with the latest version Teamviewer 14 on my laptop, iphone, tablet and another PC.
there's nothing to do with business use! y is it that teamviewer nowadays causing this issue???
Please fill in this form and wait for 3-4 months.
I have this issue too. I filled in a form and included a log. After about a week I received a reply to say I had been switched to personal. Nothing changed I am still unable to connect to our other family laptops and I can't support my family back in the UK anymore. I wrote back to report the problem had not been fixed but received no answer.
Why this sudden change? Why no information about why commercial usage might have been falsely be detected? If you're going to accuse someone of something it's only reasonable to provide a reason for the accusation!!
I filled in the form again including the IDs of all our laptops but again I have received no reply.
I've been using TeamViewer to support my family for years with no issues. Now I can't even connect to install an alternative on their PCs.
May I know when will the limit being removed after ticket submitted?
I submitted the form two weeks ago, but still, the limit did not remove yet?
I apologize for the answer because it seems sarcarstic. The time to receive a response is somewhere between a few days and never.
Your most assured way to recover is to load a previous version (Is it version 9? Search this site.)
I've been using teamviewer for some years now. Connecting to my personal computer from work on my free time.
Recently, my free licence turned into commercial for no good reasons. I'm not able to use Teamviewer anymore. When I contact teamviewer for troubleshoot, they said I have NO CHOICE but to buy a licence... Paying 600$CAD /year for something I use 1 time per month without profit for personal use is out of questions.
I'm very disappointed with the turn the company has taken.
For everyone who is stuck with the new licence, I recommend **Third Party Product**. Work as well and free.
Hi. I am a regular user who has been using Team Viewer for a few years now. That's why I sent you this email. I am not using the team viewer commercially but I am using it for commercial purposes, and the session is not connected properly. I am wondering what to do in this case.
Hello, I have a free account for private use and have seen this day my restricted use for suspiscion of commercial use, which is false.
I have several personal computers to which I connect and I help my parents and in-laws sometimes. This use remains private.
Could someone from Teamviewer solve the problem?
TeamViewer program show me a message that I have been used free license with comercial uses and this is false.
Mi userID is **Do Not Post TeamViewer IDs** and I connect to some Pc's sporadically.
I hope a response and a solution for restore my account because nowadays it is blocked.
I have the same problem.
With a free licence, there is no way to alert the Team
What can we do ?
Fill in this form and wait ! Good luck!
Well of course we are in the same kind of situation.
I am using a laptop to connect to 8 machines, none of which run a OS server, on a home network (with no TV outgoing/incomming network connections), running BOINC for absolutely no gain.
And yet now we are seeing the dreaded 'commerical usage' notice.
I guess what is really sad is that many people including ourselves value this great product, and indeed would probably pay a small amount to use it - even though we are using it for personal stuff - however as of yet TV just instead ignore this key market and instead just offer subscriptions catering to business who of course can pay these upgrade amounts.
Even other **Third Party Product** providers are now realising this gap in the market, and when you leave/uninstall the personal version, they offer you a middle tier (non-public) product so you can continue, personally, but in a way that they gain money (normallly around $100/yr).
Hopefully TV will take a look at this situation, and instead of continuing with this existing path which is of course generating negative PR, instead offer a solution for those who are using TV personally, but for whatever reason is being flagged as commerical - as a solution from both sides. both ourselves, and of course TV.
Its obviously better to earn something from an existing user, than nothing from one who just left (and is highly frustrated and sharing their negative experience of TV across social media and other platforms).
After years of using teamviewer in my home and company, its time to say goodbye.
In my company i have multiple licences that wont be renewed anymore, and the reason its the nowdays polity of "no commercial" use. When im at home, i use to use teamviewer to connect to my laptop and place something in the TV, to connect and transfer some files from that PC to another or to check a things in my PC.
This last months has been a total nightmare for me, its telling me whole time that im using teamviewer comercially and im not, the one that i use comercial is in my bussiness and i paid my licences. The last time i had to wait more than 15 minutes to connect to my laptop to be able to transfer a file. The good thing is that i used that 15 minutes to look around internet and found **Third Party Product**, which is just what i need and im not being harrased anymore about "comercial use" for use it just to check things between my phone my PC and my laptop.
Well, I didn't understand why all of the sudden people starting to complain again and fed this thread... now it hit me again: I usually connect to my home network (just 3 laptops) and seldom on 2 remote (my mother's and my brother's).
I just wanted to connect to one of the laptops in the home network and of course TV thinks that I'm using it commercially and I should buy it, which would be fine if there were a price adapted for home users (but they only target professional users with prices that noone would / could pay unless they're a company).
So I guess it's time for me to investigate for alternatives, because obviously the famous system of please reset my UserID usage doesn't really do anything.
It seems that TV started a new time of telling free users that we are using it commercially. A year ago I suffered it and finally my id was reset and was able to access my home computer again.
But today I got again the "commercial ue detected message" when I tried to access my home computer from my remote home. I filled the form they ask for, and I HOPE that it will be reset in no very long time....
Finger crossed, if not I will hve to go bck in my three computers to the Version 9 or maybe go again to my "old" **Third Party Product** application.
TV team, pleas, if you read this forum, solve our personal situations. Thanks