Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!

We are going around in circles here folks - Like most people on here - I've been on to Teamviewer for ages with no resolve [removed per Community Guidelines - Sales/Solicitation Policy]

 

Posted by Dzessi
Electron

False commercial use detection!

Hi,

Teamviewer is telling my that i use it for commercial purposes and is messing with my connections.

Me and my girlfriend live in different countries for the time being due to circumstances but we used to play an MMO together. Since my schedule is a bit more forgiving, i use teamviewer to log into her PC and check the status of the MMO, to verify that it is still running (a game where you sort of need to be afk 24/7 and never log out). I do that basically daily and sometimes couple times a day. While i get it that algorithms might think it's commercial use, i do not agree with it. I have nothing to gain from doing it, it's just for an personal hobby between me and my girlfriend. Nothing commercial about it.

 

I've tried once to get it removed, the commercial use limitations but it keeps insisting i'm using it commercially. Is there anything i can do?

 

Thanks,

Eero 

Posted by DisRegister
Electron

Сommercial use detection - you wrong.

I received a notification "commercial use is detected." It's funny when its talk to me about commercial use if I connect from my phone to my computer in another room. Moreover, I don’t use a viewer for commercial purposes at all. Your connection type definition algorithm is incorrect. My login is **Please do not post email addresses** 

 

Posted by F1nchy
Digon

Re: Сommercial use detection - you wrong.

Moderators - why do you keep censoring people when they recommend an alternative? If Teamviewer is stopping people using their product, surely it's reasonable for people to recommend alternatives that they may try instead?

Posted by Tony3165
Henagon

Re: Teamviewer Always blocked

Capture.PNG

Posted by pv7721
Hexagon

Re: Сommercial use detection - you wrong.

@F1nchy : unfortunately, it's their forum and their rules, one of them being TV only. A lot of time and energy is invested though into this post-posting redaction.

Posted by AlxFromU751
Henagon

TeamViewer pushing to buy a license

For several weeks now TeamViewer has been claiming that I use my computers for commercial purposes and I need to buy a license.
I‘ve tried several times to contact support, to create tickets, but it doesn’t respond or Worst thing that I’ve got no emails that the ticket was really created and this requests really gonna be processed.
It looks like TV trying to push me for buying a license(even if it says that it’s not, when you trying to get a support).
Did anyone hustle with this? And how was the situation?
What should I do?
Posted by jvfx14
Photon

Re: TeamViewer pushing to buy a license

We are having the same problem but it has only been in the last few days, and now it is getting really bad.  I've asked for support but not joy so far.

 

Posted by Gerard2
Henagon

Re: TeamViewer pushing to buy a license

I've also the same problem. Using TV private on my home pc's and TV say's it's commercial.

Posted by DeepestBlue
Digon

Re: TeamViewer pushing to buy a license

I have not received anything from their support people yet. Before I jump ship and move to an alternative product, has anyone had any response from them at all?

Posted by x8009
Digon

Re: TeamViewer pushing to buy a license

TV doesn't want to reset my ID so I needed to move to another program... it's better than TV so I don't care about TV anymore.  so they can keep their aggressive behavior for personal users who they think they used commercially or they just want them to buy an account for no reason just because.

Just forget TV and move on.   Crying won't help

U have another program better.   **Third Party Product**        you can see what I mean so TV won't block it

Posted by cheatcode1994
Photon

Commercial use suspected.

Ive been flagged for commercial use. Ive filled out the form trying to reset my account but this has been over a month ago now with no responce. Ive checked my junk folder in my email as well. Can anyone help me out?

Posted by Nitesh32
Electron

Blocked without reason

Hello there, when i connect my mobile phone with teamviewer and my pc, it says blocked because commercial use...but i only connect with my smartphone???? Can this be fixed ASAP? I need it really hard??
Posted by meshal
Henagon

Using a commercial doubt

Dear I have a problem using the program I use the program for personal purposes not commercial

Posted by x8009
Digon

Re: Using a commercial doubt

Guys there is no quit from this, you all will be blocked one way or another.

Use   ***third party product***

just put the word together.     

Teamviewer has become the worst remote control company in the universe now.

[please remember our User Guidelines

Posted by Airalan
Henagon

Re: TeamViewer thinks I’m using the software commercially!

 I have been trying to solve this problem for at least two months, and have filled the form in twice, last time at least three weeks ago. I am still getting the same “commercial use suspected“ message 

Posted by invizus
Photon

Reset my teamviewer license

Dear support

Thank you redirecting me to forum, I guess you prefer this format.

Please reset my TeamViewer license. I only connect to my eldery parents comptuer once a week to help them to use internet. They live in another country so I cannot help them in person. 

Non commercial use supposed to be free? However when I run teamviewer it displays message "Commercial use detected". I need to help my parents with the computer ASAP please help.

Thank you.

@administrator

Posted by Closed account
Not applicable

Licence gratuite !

I am an individual, I connect to my laptop with TeamViewer and I have the following message:
UNE UTILISATION COMMERCIALE A ETE DETECTEE
Session interrompue dans 5 minutes !!!!
It's free but your message of threat starts to exasperate me!

Posted by jameswdp
Electron

IOS teamviewer suspect commercial use

Recently I upgraded the TeamViewer on my iPhone into version 14++. 

When I connected to my computer, it shows "this app seems to be used in commercial environment. Your session will end within 5 minutes"

I have been using it on my phone for years, but never encounter this kind of message before.

Posted by geertboucquez
Henagon

teamviewer

Hy, i'm a private user and since a few weeks I reveive the message I'm working in a commercial environment as a result my sessions ends after 5 minutes and are blocked for more minutes.

What can I do to renew my private licence?

regards

Posted by royaal
Photon

product says im using it as company.

i just use it private to myself and help familty with computer.  now its closing every 2 min. can this be fixed ?

Posted by fz750
Digon

Commercial Use

Hi, For some reason I've been flagged as a commercial user but I've never once used it for commercial use! Just for myself, and supporting my kids and mum.

I have sent 2 request to unblock this, but nothing has happened..

I use(d)  teamviewer daily and it's becoming a major inconvenience, never mind the annoyance of being ignored (2 weeks back now, at least).

Is there anything else I can do about this? Are there any decent alternatives?

Thanks

Posted by idiocracy
Digon

Still not sorted after filling out form 3 times.

Sent the 3'th form on 8'th july, now it's the 17'th and issue not fixed. Am i supposed to fill out the 4'th form?

Posted by pv7721
Hexagon

Re: Still not sorted after filling out form 3 times.

@idiocracy : waiting time is counted in terms of months, not weeks. Plus it's summer, they must be less at work and more on holidays. All you can do is wait.

Posted by Airalan
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I’m giving up on team viewer there are so many people having this problem it is clearly policy by the company to make it difficult. Pity as my son has been using it to sort out my computer problems for years
Posted by idiocracy
Digon

Re: Still not sorted after filling out form 3 times.

They are the once writing "We are aiming to solve all requests within seven days.", i am suppose to assume they can't keep their promises?
All they have to do is change that number if seven is unrealistic.

Posted by pv7721
Hexagon

Re: Still not sorted after filling out form 3 times.

@idiocracy : no they definitely cannot. or won't. we don't know this for sure, but pretty much everything leaves to think so.

Posted by Grant837
Trigon

Re: Teamviewer was expired

Hi Teamviewer support,

I am replying to a link to the forms you all give as a solution for this.  This solution is the one offered for over 2 years via this thread.  300k views later, and 3k replys, no one has found the Teamviewer 'Solved' indication true. 

Do you have no pride, or some value of selfworth, as individuals, or as a company, to let this continue?

I highly urge you to escalate this to your topmanagment. As a marketing manager, this is really the worse case I have seen in years, and you are killing your business. 

The only current answer is you do not want to support individuals, or future users, or influencers, and feel another part of your business model is more important.  This is OK, but then tell all the few thousand people who have submitted to this thread that, so they can spend their time somewhere else.

Thanks

Posted by tinkerstoys
Trigon

Re: Teamviewer was expired

TV wants to put everyone through this **bleep** to make us feel good when they tag you. But let's face it we all are commercially using this software by there rules we are running it through there business servers to do what we do.
Posted by bazbsg
Tetragon

Re: Teamviewer was expired

@Grant837 I'm willing to bet it was top management that decided to do this and is forcing their staff to comply.

Posted by pv7721
Hexagon

Re: Teamviewer was expired

@bazbsg : this is my conclusion as well. 

Posted by lbrustad
Henagon

Commercial use detected, when in reality the use is completely private

I've been an active use of your software, but private, only a few cases for years where I've used it with others, but still not commercial as last time was only a friend using it to transfer files to my phone, and before that I think was because I was learning Java programming by a friend for fun, but that's over 2,5 years ago now

this year, I've used TeamViewer more than normal as I've been in a school, but I didn't want to work on my slow i3-7100U CPU when I got my gaming desktop with Ryzen 7 2700X that is way more powerfull and by far faster, and because of that, I did connect 5 days a week for about 2 months, but it's still not commercial then? for me I think it's just personal use because school is where you learn stuff, work is commercial

one more reason why I've connected to my gaming PC often is that I prefer to have all files stored one place, and in a great file system structure (and I guess most developers agree with me)

just to mention it, I would like to see if a complete free (like, no costs, and no ads, and ofc no privacy issues) for server admins, and developers would be to use when that's an actual thing avaliable :) there is only one possible good way that could happen: open-source on any git service + peoples who fork the repo to improve code/adds features + some donations

Posted by zannara
Electron

Connection blocked

I use TeamViewer sometimes between two the same computers (both mine, different locations). Recently a pop up appeared saying that one of the computers is not for personal use therefore i should pay for the premium use. Now when i connect it dosconnects me in few seconds and not letting me to reconnect for a while. 

What's going on and how can i fix this?

Posted by SnowBallOne
Digon

Re: TeamViewer thinks I’m using the software commercially!

Hello

I've been a TV user for over 5 years now, but if TV thinks you have to rip off private users because sales are too low (let's face it, € 30 per month is a joke) then as a private user I would be willing to do something too pay as I use TV several times a day PRIVATE. But thanks to the TV team, there are enough alternative programs on the market, which are partly similar and partly better than TV.
Since you mistakenly assumed a "commercial use" I was looking for, and after a total of one hour (including testing) came to a very good alternative.
Great example of how to drive users out of greed, have you ever thought that the € 30 a month might be due to you having too few customers, makes a reasonable price for private customers, but do not lie to yourself, and more importantly, do not lie to your users, they remember something like that and take that for a long time.
If I am asked in the future, I will advise against any TV and report on my negative events and instead suggest the alternatives.
I have not received any feedback for more than 2 weeks (probably because I did not tick that a salesperson may contact me) - my neighbor has not received any feedback for over 7 weeks (he is a garbage collector and needs the PC at the garbage truck - on business - rather less LOL)

if you already want to make money with the private individuals, and have any commercial use of the TV installed on the smartphone, then it says and makes a price, but instead lies TV and is dishonest.

I have my alternative program, and if the search engine giant keeps it up, TV will be history in a few years anyway - Great business practice LOL 

Posted by KeithRoberts
Digon

Re: TeamViewer thinks I’m using the software commercially!

What a monumental public relations disaster. Well done.

Posted by KeithRoberts
Digon

Re: TeamViewer thinks I’m using the software commercially!

What a monumental public relations disaster. Well done.

Posted by 7leagueboot
Trigon

Re: TeamViewer thinks I’m using the software commercially!

@ghh101 
With regard to your last post, deleted by a moderator, if you consider the enforced 28 day cancellation period to be unjust, you have the right to get an EU mediator involved who will either find for or against your case.

TV is a German company and thus has to abide by European laws.

The form for making a complaint can be found at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

If any moderator deletes this post, it will be because the company not only has something to hide, but knows its practices will not be tolerated by EU law enforcement.

Posted by ghh101
Digon

Re: TeamViewer thinks I’m using the software commercially!

Buyer beware is all I saying that their business practices  are shady.  There are better products that are cheaper and don't resort to extortion.

Posted by SnowBallOne
Digon

Re: TeamViewer thinks I’m using the software commercially!

found something in german, that explains all. LOL

https://www.gruenderszene.de/allgemein/teamviewer-lehnte-17-milliarden-angebot-ab?interstitial

As of: September 22, 2017

"According to the company, 1.5 billion users downloaded and activated TeamViewer, of which 410,000 are paid corporate customers."

If only 1 out of about 3,700 users pays, everyone understands why we are wrongly called "commercial use".

have a nice weekend, I'll experiment a little with such nice software from Sergey Brin & Larry Page. LOL

Posted by necrostorm
Electron

Neeed more money!

And everithing else is your problems!

Did i understood them right?

Posted by ghh101
Digon

Re: TeamViewer thinks I’m using the software commercially!

Look it up online and you will see that there are numerous complaints.  I am going to try and get in touch with some to see about getting a class action lawsuit started. 

Buyer beware is all I saying that their business practices  are shady.  There are better products that are cheaper and don't resort to extortion.

Posted by SnowBallOne
Digon

Re: TeamViewer thinks I’m using the software commercially!

Go to linkedin, log in or create a profile and write their CFO your questions, maybe it helps to talk to the boss. LOL. nice weekend

https://www.linkedin.com/in/stefan-gaiser-b0453a2b/

 

Posted by Closed account
Not applicable

Re: TeamViewer pushing to buy a license

Change your product.

Posted by toremf
Trigon

Re: TeamViewer exceeds 2 billion installations

So why are you pestering all your private users with"commercial use detected"? Who is the clown that deicided that? Or has you CEO seen too many Wallstreet films and actually think "Greed is Good"?

 

Posted by toremf
Trigon

Re: TeamViewer exceeds 2 billion installations

Or does he thinks "Greed is God"?

 

Posted by toremf
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Me too.
TeamViewerNonsense.jpg

Whao has decided this? Your CEO that believes "Greed is God"?

Posted by stefanw1337
Digon

Sad to see..

Use **Third Party Product** Personal instead guys, it costs, but not that much a year. And it works without any limitrations, any ads, any blockings AND it works better with nVIdia Geforce, which enables you to play games. It's android to PC and PC to PC. Anyone know of a good alternative to Android-to-Android tho?

Posted by K1NG_F1SH
Electron

Disconnect after 1 minute work

Hi everyone!
Work with TV very long time ~ 5-7 years, or more. In my using this service doesn’t have commercial work of something, but few months ago system start noticed me. Supposedly I’m work like commercial and have 10 minutes session, after that time, I’ll need wait 10 minutes, when i can connect again. But, anyone connect and my fast time work it’s 30 sec or maximum 60 sec, and… disconnected. What a **bleep**?! Nothing commercial and system doesn’t want follow their rules.
Posted by K1NG_F1SH
Electron

Re: Disconnect after 1 minute work

Sorry, 5 minutes, not 10 system says.
Posted by Closed account
Not applicable

Re: Sad to see..

I use **Third Party Product** it's super