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TeamViewer 14.5 has been released. See the Change Logs here.

Posted by pv7721
Hexagon

Re: Free version of TeamViewer Issues

@da9el84 : yep, I did. I've submitted requests for all the TV ids I was connecting to (my computers, my mum's and my brothers). For one I received an email that it has been reset to free (but I don't know which one) and for another one I had to fill the form and never heard from them afterwards... But one day, without doing anything, lo and behold, it was working again!...

Posted by Ant1
Trigon

Re: TeamViewer thinks I’m using the software commercially!

You have to be very careful with dealing with TeamViewer. This company uses some very nasty tactics.

I was using the free version of team viewer for private meetings and just before an important one I was told I had to upgrade to the paid version without warning (I am not a commercial user). The meeting was very important so I had no choice but to pay up.

I then saw that the correct amount was taken out of my account so I didn't bother opening the invoice. That was a big mistake, as in the fine print in the invoice it says that the next year they will automatically renew the license unless 28 days notice is given. They did not mention that in the e-mail. Also, when it came time to renew they did not give any warning about the renewal and their 28 days notice and so suddenly I found hundreds of dollars taken from my account for a product which I no longer use.

When I contacted support and explained that I no longer used TeamViewer their response was that the "invoice cannot be cancelled". That is an incredibly dishonest response. They don't have control over their own finances? 

I have been completely cheated by this company - first to get me in and then with the renewal (which they increased the price on by $100 as well). I have been done for over $1,000 by Teamviewer. My only recourse is consumer affairs and social media. The good news is that I have plenty of time for that. I hope that no-one else gets **bleep** in the way that I have been.

Posted by Ant1
Trigon

Re: Account Limited

It doesn't care about the commercial ones either

Posted by DougMcDougal
Electron

Support won't help with this topic

I had signed up to use the personal version of teamviewer. Somehow, it is saying that I have a commercial version and the free trial has expired. Do I need to delete teamviewer from the affected computer and start over? I have no need for a commercial license.

Posted by airplane-4b7416
Henagon

Re: suspect commercial licence

Hi JackHK,

where is the form to fill????

Posted by JackHK
Pentagon

Re: suspect commercial licence

Posted by JackHK
Pentagon

Re: Connection drop

Fill in the form and wait. Good  luck!

Posted by JackHK
Pentagon

Re: Support won't help with this topic

Please remove the programme and re-install. 

Posted by Kylian01
Trigon

Re: Connection drop

does not work i did thay about 2 months ago no response then after 1 months again still no response looking a bit at this treat you see that almost evry one who fills it out dosnt get to hear anything and are stuck for months with the problem untill they just use alternatives

Posted by Kylian01
Trigon

Re: Can not used free license.

You have to fill out a form and send it to teamviewer but for some reason they do not seem to care about personal users anymore by just not responding to them for months

Posted by Ant1
Trigon

Re: personal use

I strongly advise you not to move to the paid version. These guys are not to be trusted with your money. I moved to a paid subscription 12 months ago when they did this to me even though I was a provate used. They snuck in a condition buried at the bottom of the invoice that it would be automatically renewedk unless I gave 28 days notice. I had stopped using the product but suddenly found an increased subscription fee taken out of my bank account a year later even though I had not given specific permission for this to occur. When I approached them about this, they basically told me to get lost. Even when I tried to get them to not renew for next year it was a big problem.

TeamViewer is like Hotel California - once you sign up you can never leave.

If you are just using it for meetings there are other free products. I moved to one a while ago and also had fewer connection problems with it. 

 

Posted by Ant1
Trigon

Re: personal use

It is intended to get you to move to the paid version. Don't do it. I did and then got tricked into renewing because of their onerous and concealled renewal practices. They took my money even though I was no longer using the product and refused to refund. 

Posted by pv7721
Hexagon

Re: personal use

@Ant1 : it's not even that, but the price is adapted for a company, but not for a private user. I've said it before and I say it again: I have no problem paying to use TV even if it's for my personal use, as I've done for several other software which gave me a perpetual license for a fair price. I've become the advocate for these and I support them and recommend them every chance I've got.

Posted by da9el84
Digon

Re: personal use

I can get behind that. But the price they are asking for a license, just for private use, is ridiculous. Ask 10USD for a license for private use and set some limits (Max 20 different connection IDs per month or something like that).
I would pay that, and I am pretty sure a lot of other people would too...

Posted by Ant1
Trigon

Re: personal use

Yep. It is very expensive for a private user. I was using it for a couple of times a week and it cost me nearly as much as my Microsoft Office subscription.

My view is that they are free to charge what they like and users are free to reject it. What upset me is the way that people are coreced into using it in the first place as they are given no warning that the private use version will no longer work and may not have time to find an alternative so just pay.

Then once you are in they don't tell you that they will keep taking money out of your account in the e-mail that you send - that is hidden at the bottom of the invoice which many people won't open and if they do they may not see. This strategy is obviously designed to extract money from unsuspecting customers for no service. and is deeply unethical. I hope you won't continue to support a company that behaves in this way.

As for me, I accept my money is gone and that there is little that I can do about getting it back. However, I am retired and have lots of time on my hands so I can take the time to warn others of their behaviour.  

Posted by da9el84
Digon

Re: personal use

Where I come from, you could contact your bank and say you didn't authorize another payment and have them dispute the claim. I would do that if I were you and if it's possible where you are from :)

Posted by Ant1
Trigon

Re: personal use

But if they charged USD10 for 20 connections per month and they wouldn't have been able to **bleep** me for about a hundred times that figure as I would have been within the limit

Posted by da9el84
Digon

Re: personal use

Yeah I know. But if they did that, the would have a happy customer, who would recommend their software to others as price/functionality is superior to all other alternatives.

 

Come on teamviewer, give the people what they want :D

Posted by Ant1
Trigon

Re: personal use

Yeah. I am considering doing that but it is difficult because the bank account is in Australia and I am living in China (of course they charged me the Australian rate because it is twice as high as in China). It also seems clear that TeamViewer set this up as a deliberate strategy to extract money that they are not morally entitled to and have covered their bases legally in the fine print. 

Actually, I think I will need to cancel my credit card and get a new one to stop them taking more money next year. I have already asked them to not renew five times and they still have not provided a clear e-mail saying they will not take money again next year. 

Posted by Ant1
Trigon

Re: personal use

Absolutely right. However, my experience implies the only thing that TeamViewer cares about is extracting money from people and they have no qualms about behaving unethically.

 

Posted by pv7721
Hexagon

Re: personal use

@Ant1 : one must not forget that after all TV is nothing but a company, not a benefactor, and they answer only to their shareholder who want money in return for their investment. And of course you would ask any company that would you want to behave unethically, 100% of them would reply, via their PR, "No, of course not!" And in reality, as your example showed, it was borderline ethic (to use an euphemism).

What I don't understand about your use case: you said you use TV for a meeting, but normally there are quite a few products out there that are not direct TV competitor which do just that: audio and video meeting, even with screen sharing. Why didn't you use one of that, most of them are free of charge, no nagging whatsoever.

Posted by Ant1
Trigon

Re: personal use

The reason that I don't use another product was because I was originally using the free version of TeamViewer and then 10 minutes before a critical meeting when I tried to start TeamViewer it cut me off without notice saying I had to upgrade to the paid version to continue.

The meeting was really important and I didn't know of any other software so I just paid so I could attend the meeting. I am regretting that decision now.

Posted by Kylian01
Trigon

Re: personal use

with a credit card you shut be protected against those things. with a credit card you can force it to cancel to take money

Posted by JackHK
Pentagon

Re: Can not used free license.

Please fill in the form and wait! Good luck!

Posted by JackHK
Pentagon

Re: personal use

Totally agreed!

Posted by QT-Pro
Digon

Re: personal use


@da9el84 wrote:

as price/functionality is superior to all other alternatives.


You obviously have not looked at all the alternatives. The one that most people who were victims of TeamViewer's false commercial use accusations have gone to has all the functions of TV, is still free for personal use, and is actually easier to use.

I have only been using it for a couple of weeks but I'm pleased to say that is has not dropped a connection so far and performance is good even in full screen mode.

Posted by Kylian01
Trigon

Re: personal use

i am curius in how many people have this problen and who gets help and who does not i made a poll for this

 

http://www.strawpoll.me/18113083

Posted by Kylian01
Trigon

Commercial use suspection poll

Hello I have noticed a ton of people have a problem with the "commercial use suspection error" and are not receiving any help what so ever (including myself) even after filling out the form where you explain the problem but you do not receive any reaction if they agree or not.

This poll includes the following questions

Yes Commercial Use Suspected! And no help was given
No "Commercial Use Suspected!" error
Yes Commercial Use Suspected! And help was given

Maybe we can get Teamviewers attention this way and I hope they will see they are destroying the personal user base
Don't get me wrong I love teamviewer I use it a lot for personal use but now I am stuck getting kicked out after 1min and have to way 15min so totally unusable

http://www.strawpoll.me/18113083

Posted by Closed account
Not applicable

Re: personal use

@QT-Pro

Agree totally with your comments.  Bin TV and go to the popular alternative.

Posted by pv7721
Hexagon

Re: personal use

@Kylian01 : I went to see your poll, but I'm afraid I didn't quite catch it, what is it that you want to know with it?

Posted by Kylian01
Trigon

Re: personal use

I made a new podt in the generel section here that will explain it
Posted by da9el84
Digon

Re: personal use

If you are talking about **Third Party Product**, then I dont agree. Haven't had great results, unstable, sluggish and fullscreen doesn't work in a virtual machine apparently.

Posted by Kylian01
Trigon

Re: personal use

Still better then geting kicked out after 1min and need ti wait 15 to conect for 1min again
Posted by pv7721
Hexagon

Re: personal use

well if you ask our big friend (brother?) you may find how to maybe alleviate your issue, I think it might be even shown in a YouTube video

Posted by Kylian01
Trigon

Re: personal use

there is a big problem with those called solution.

By chaning your MAC aderes you also change the teamviewer ID in my case i can not do this becouse it would mean i have to re add all my personal computters friens PC servers ETC

i have some personal servers with a cople of VMs i use to mess around with and there is no way i can change all those mac aderesses

Posted by pv7721
Hexagon

Re: personal use

I just said it had the merit to exist, I haven't used it myself (as I've said it before, for a while I tried the workaround of using version 9, but it started receiving warnings there as well, then it has got obsoleted).

Posted by LaBarata
Henagon

Re: Sudden time limit??

I was using it on mobile, and it opened Safari at one point to a page like that; I pleaded my case there.

Thank you!
Posted by QT-Pro
Digon

Re: Sudden time limit??

With over 2000 personal users complaining they still are unable to use the Teamviewer software due to being falsely accused of commercial use, and no solution from the company other than to upgrade to a commercial license, perhaps someone could tell me why this thread is marked as SOLVED?

Posted by Kylian01
Trigon

Re: Sudden time limit??

Idk i would **bleep** ask teamviewer but oh wait they dont care....

Posted by pv7721
Hexagon

Re: Sudden time limit??

@QT-Pro: actually, for them it's "solved" meaning that whenever you get the warning / false accusation etc. all you have to do is to fill the form and wait, and wait, and wait... and wait some more, and maybe getting an answer back... or maybe not, or maybe being asked to sign and scan a form etc. etc.

Posted by QT-Pro
Digon

Re: Sudden time limit??

With all due respect, that is NOT a solution.
Here is a list of potential solutions as an example:
1. Alter the algorithm so that it more accurately identifies commercial use and restore full functionality to personal users.
2. Remove the algorithm to prevent falsely accusing personal users of commercial use and restore full functionality.
3. Remove the personal use option from the website and move to a paid license only version.

The company is fully within its rights to not provide support services to free users but they are not within their rights to advertise a personal use version only to use it as clickbait by accusing the personal user as being dishonest due to commercial usage. To make such an accusation requires that they prove commercial use. While that may be possible for some users, it should prove very difficult, nigh impossible, for those adhering to the company's terms of service.

Posted by pv7721
Hexagon

Re: Sudden time limit??

@QT-Pro : I never said this was the solution, I just said it was theirs... 

Posted by idiocracy
Digon

Re: Sudden time limit??

And now i am getting the issue again, one the same machines as last time.

Posted by pv7721
Hexagon

Re: Sudden time limit??

@idiocracy : I'm not sure if you got that, but technically you have to fill the form for each and every TVID you're connecting to / from because one can be reset to free, but you might still get the warning for another one.

Posted by QT-Pro
Digon

Re: Sudden time limit??


@pv7721 wrote:

@QT-Pro : I never said this was the solution, I just said it was theirs... 


Don't worry, I'm talking out aloud in a vain attempt to get the company to revise its ridiculous and likely illegal, practices.

Posted by pv7721
Hexagon

Re: Sudden time limit??

@QT-Pro : please don't waste your precious time, it's futile. I mean come on, for how long this thread has been opened it has been said and resaid, on official and unofficial channels, but there's still no change. Posting every minute won't help, but I think that there were some suggestion that this issue be made more visible, maybe things will change then...

Posted by lfitz
Electron

Re: Can't to connect to my remote computer (Limits of maximum session duration)

I am getting the same error using the Google Extention. If I close the google tab for Teamviewer and type it in and start all over, I get connected again for about 5 minutes. When you are trying to help an 86 year old use a computer, that is not enough time. I need this for my elderly parents who still use a computer but very badly. 

 

Posted by Grant837
Trigon

Re: Sudden time limit??

Futile?  What makes you say that?  I mean this thread is only 3000 posts long... ;-)

But seriously, I think it's about the priciple of it all, that a company starts out sounding like a good member of the community only to take its candy away and leave us in a dark hole with no reasonable way out...

I too do wish there was a good way to up the pressure on Teamviewer to improve their story, and interest in their free users..... I personally do not have the right social meda following to do so...

Posted by pv7721
Hexagon

Re: Sudden time limit??

@Grant837 : because nothing happens besides promptly censuring any competitor mention. If they were to put such an effort in fixing once and for all this issue, we wouldn't be discussing TV alternatives, correct?

Posted by bazbsg
Tetragon

Re: personal use

@Ant1 

Just curious, was there something about your private meetings that might have led TV to think your use was commerical? 

Some people are getting blocked because the use Windows server software, even if not in a commercial environment. Some are getting blocked because their email address is a company address but that doesn't mean their home use of TV is commercial. I think I even read that even use by a charity is considered commercial.