Teamviewer Servers down on May 5th at 14:27 UTC?

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Posted by
Digon

Teamviewer Servers down on May 5th at 14:27 UTC?

I'm getting a "Computer & Contacts - Error. Sign in request failed. The server did not respond. Please try again" failure when trying to launch the TeamViewer App v14.1.9025 on Mac OS X 10.14.4. I can log into the website just fine and see my computers and contacts, but the app hasn't been working for the last 30+ minutes.

Any thoughts?

1 Accepted Solution

Accepted Solutions
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Posted by Community Manager
Community Manager
Solution

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Hi all,

I got the information that it should be resolved now.

Can you confirm?

Thanks and best,

Esther

Community Manager

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33 Replies
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Posted by
Digon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

FWIW: Still the same problem after upgrading to 14.2.8352

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Posted by
Proton

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

I have this problem too :(
And have same problem at my iPhone XS Max IOS 12.2 with newest version of app.

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Posted by
Photon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

I have this problem too
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Posted by
Electron

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Same here. 

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Posted by
Neutron

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

im hoping it will be resolved fairly soon... it's not even reflected in https://status.teamviewer.com/. Though i can't be sure of the credibility on the mentioned site.

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Posted by Community Manager
Community Manager

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Hi all,

Thanks for your reports. We are looking into it.

I am getting back to you as soon as possible.

Thanks, Esther

Community Manager

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Posted by
Photon

Teamviewer Windows application can't connect

Teamviewer Windows application can't connect. I'm using Teamviewer 14, the free version. Today (Sunday May 5th 2019) I tried to use it to help my mom with her PC and application says it is not connected.

I tried reinstalling the application, then it says it can connect, but when I tried logging in to my account application says it can't log me in because the Teamviewer server failed to send a response. And after that I'm back to the old issue where Teamviewer in general says it cannot connect. I also tried turning off my firewall and that didn't solve the issue.

Internet connection is working. Is there any problem on the Teamviewer server side?

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Posted by
Henagon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Teamviewer stopped working for me on May 4 and I'm still not able to log in due to server not responding.

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Posted by
Photon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Same here

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Posted by Community Manager
Community Manager

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Hi all,

quick update:

We were able to identify the issue and we are working on a fix now.

Sorry for the inconvenience and we keep you posted,

Esther

Community Manager

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Posted by
Digon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Same problem in Thailand:

tvprob.jpg

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Posted by
Digon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Same problem where I am in Canada. Uninstalled and reinstalled and no connection. Also I am continually asked to add to trusted devices. That happened earlier and happened when I wanted to log in here and post a reply yet it is the same device I always use.

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Posted by Community Manager
Community Manager

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Hi all,

just talked to our engineering team and they are still working on the resolution.

Best, Esther

 

Community Manager

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Posted by
Photon

Not done/finished. Check your connection

I'm using teamviewer and today when i tried to connect to another remote computer, then i't didn't let me. Even when the othere computer is full access for it. So i re-installed teamviewer and then it was done with with installation, i got " Not done/finished. Check your connection " and it has worked before. So i don't know what the problem is. 

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Posted by
Photon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

SeemsTeamviewer status page is not updated with the recent status

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Posted by
Digon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

I see the outage information on the status page. Maybe try a refresh or clear cache?

Steve

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Posted by
Henagon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

This has been down for well over an hour.. Can we get this fixed soon?

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Posted by
Photon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Been trying to do a remote connection for over an hour.  It says "no partner connection".

 

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Posted by
Electron

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

me too sucks real bad none of my computers of my phone will connect. tried newest version, windows linux and android nothing works.

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Posted by
Electron

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

why they are keep saying just "degraded performance" instead of saying "down services"!!

 

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Posted by
Photon

Re: Not done/finished. Check your connection

same here...even uninstalled and reinstalled

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Posted by
Henagon

Re: Not done/finished. Check your connection

The problem is on the teamviewer server.

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Posted by
Electron

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

I'm on a fully paid work account and I still can't connect today.

Cancel that!  Looks like I'm back online!

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Posted by Community Manager
Community Manager
Solution

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Hi all,

I got the information that it should be resolved now.

Can you confirm?

Thanks and best,

Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

View solution in original post

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Posted by
Neutron

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Works here. Thanks, Esther!

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Posted by
Photon

Re: Not done/finished. Check your connection

looks like it's fixed now...as i can connect

 

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Posted by
Henagon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Yes! Working! Thanks!

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Posted by Community Manager
Community Manager

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Hi all!

That is great to hear!

The status page has been updated as well to "Resolved - We fixed the connectivity issue and all our systems are back online and functional."

Thanks again and have a great Sunday!

Esther

 

Community Manager

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Posted by
Digon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Yes, I can login now.

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Posted by
Digon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Confirmed that I'm operational again. Thanks for the quick work whereever you're operating from.

Steve

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Posted by
Electron

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Can login now - BUT, something sure seems screwy: connected desktop to control mobile phone (remote), and it's doing all kind of things on its own: the phone is sitting on table not being touched, doing nothing in the TV remote window, but all kinds of 'touches' are happening - the phone is making calls on its own, changing volume, etc. Never had this happen before....

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Posted by
Electron

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

yes it works now properly

thanks

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Posted by
Henagon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Confirmed. Can now connect to server. Thanks!