Hello, I am Unable to change my password since it asks for a security code.
The only thing that i rely on is the Recovery code printed. I dont recall the password and i dont have the security code asked. It doesnt let me change the password and even it doesnt let me turn off 2fa with the saved code.
Thanks in advance for any help.
Thank you for your message. ✌
Can you please click on the following link and sign in with your TeamViewer credentials?
You will be asked for the recovery code and may enter it.
The TFA is deactivated afterwards. To make the changes apply, it may be necessary to sign out and in again.
Hope this could help and wish you a great day. 🍀
All the best,
Thanks For the suggestion but i can´t login this way, because i lost my password, but i do have the recovery Code. There is no way someone could put just the recovery code and username.
Have you tried to reset your password? 🕵️♂️
You can use this link: https://login.teamviewer.com/LogOn#lost-password
Once you have reset your password, you will be able to enter your recovery code. 🍀
I don't have the password.
I don't have the Authenticator App
I just have the recovery Code, access to my email and specific data about when i created the account.
I would be willing to reset the account if it could be done on your side. and provide any information required.
Thank you for your information.
I could reproduce the situation you are in at the moment.
There are two options you can follow to get you started again:
I hope this could help.