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Highlighted
Posted by
Henagon

Unable To Disable 2fa even with the Recovery code

Hello, I am Unable to change my password since it asks for a security code.

The only thing that i rely on is the Recovery code printed. I dont recall the password and i dont have the security code asked. It doesnt let me change the password and even it doesnt let me turn off 2fa with the saved code.

Thanks in advance for any help.

6 Replies
Highlighted
Posted by Moderator Moderator
Moderator

Re: Unable To Disable 2fa even with the Recovery code

Hello @cramiro

Thank you for your message. ✌

Can you please click on the following link and sign in with your TeamViewer credentials?

https://login.teamviewer.com/LogOn#deactivate-tfa

You will be asked for the recovery code and may enter it.

The TFA is deactivated afterwards. To make the changes apply, it may be necessary to sign out and in again.

Hope this could help and wish you a great day. 🍀

All the best,

Jean

French Community Moderator
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Highlighted
Posted by
Henagon

Re: Unable To Disable 2fa even with the Recovery code

Thanks For the suggestion but i can´t login this way, because i lost my password, but i do have the recovery Code. There is no way someone could put just the recovery code and username.

Highlighted
Posted by Moderator Moderator
Moderator

Re: Unable To Disable 2fa even with the Recovery code

Have you tried to reset your password? 🕵️‍♂️

You can use this link: https://login.teamviewer.com/LogOn#lost-password

Once you have reset your password, you will be able to enter your recovery code. 🍀

Cheers,

Jean

French Community Moderator
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Highlighted
Posted by
Henagon

Re: Unable To Disable 2fa even with the Recovery code

I don't have the password.

I don't have the Authenticator App

I just have the recovery Code, access to my email and specific data about when i created the account.

I would be willing to reset the account if it could be done on your side. and provide any information required.

Thanks

Highlighted
Posted by
Henagon

Re: Unable To Disable 2fa even with the Recovery code

If Instead of the security code i would be able to enter the recovery code....

it says just back to sign in. as an option

Posted by Moderator Moderator
Moderator

Re: Unable To Disable 2fa even with the Recovery code

Hello @cramiro

Thank you for your information.

I could reproduce the situation you are in at the moment.

There are two options you can follow to get you started again:

If you own a professional TeamViewer license:

  • Please contact our support via phone, they will guide you through the procedure: Contact us via phone

If you are using the free version of TeamViewer:

  • You can create for free a new account: https://login.teamviewer.com/LogOn#register 
  • If creating a new account with a different email address is not an option and you want to use this same account again, you can request the deletion of your TeamViewer account by writing an email to privacy@teamviewer.com.
    As soon as the account is deleted by our dedicated team, you will be able to create the TeamViewer with this same email address.

I hope this could help.

Cheers,

Jean

French Community Moderator
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