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Posted by
Henagon

Urgent : No receiving of an email after purchasing

Hello, I purchased a license  days ago which was payed by credit card.

I didn't recieved any email till now !

 

6 Replies
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Posted by Community Manager
Community Manager

Re: Urgent : No receiving of an email after purchasing

Hi @Kathleen3 

I am sorry for the delay.

We are working hard on releasing all orders as fast as possible. If you do not receive the mail within the next minutes, please send me a PM with your 

  • Company name
  • Full name
  • Email address 

you used for the purchase.

Thanks, Esther

 

Community Manager

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Posted by
Electron

Re: Urgent : No receiving of an email after purchasing

i also purchases a license and ahve not recieved any emails 

.

 

Stewart Gosbee

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Posted by
Henagon

Re: Urgent : No receiving of an email after purchasing

Hello Esther,

I received now the mail with the invoice.

I'm now waiting for the activation mail . :-)

Already a big thanks for solving the issue .

Kind regards,

Kathleen

Posted by Community Manager
Community Manager

Re: Urgent : No receiving of an email after purchasing

Hi @StewartGosbee 

Ok - thanks!

Same procedure.

best, Esther

Community Manager

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Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

1 Reply
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Posted by
Henagon

Re: Urgent : No receiving of an email after purchasing

me to!

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Posted by
Henagon

Re: Urgent : No receiving of an email after purchasing

Hello ,

 

I still didn't receive the activation link !