Posted by greenitsolution
Henagon

Windows 8.1 PC stuck on remote computer screen

My Windows 8.1 PC just stuck sometimes on remote computer screen. Is there any optoon to disable "Hardware Acceleration" in TeamViewerI remember Google Chrome Browser had a similar problem but I was able to fix it by disabling hardware acceleration in Chrome settings.

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1 Accepted Solution

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Posted by Moderator Moderator
Moderator
Solution

Re: Windows 8.1 PC stuck on remote computer screen

Hello @greenitsolution

Thank you for your message.

To disable hardware acceleration, please go to:

Extras → Options → Advanced and More

TeamViewer options.png

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers,

Jean

French Community Moderator
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View solution in original post

3 Replies
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Windows 8.1 PC stuck on remote computer screen

Hello @greenitsolution

Thank you for your message.

To disable hardware acceleration, please go to:

Extras → Options → Advanced and More

TeamViewer options.png

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post

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Posted by greenitsolution
Henagon

Re: Windows 8.1 PC stuck on remote computer screen

@JeanKLet me check. Hope it's will work. BTW, why it's working If I disable the Hardware Acceleration And Why not working If Hardware Acceleration is on my PC?

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Posted by Moderator Moderator
Moderator

Re: Windows 8.1 PC stuck on remote computer screen

Hello @greenitsolution

Thank you for your message.

According to our engineers, disabling hardware acceleration will change the screen grabbing method. In some cases, it successfully troubleshoots issues.

Best,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.