Hello, on 28th september, my teamviewer was hacked. Someone has taken control of my computer, without me knowing this person, and without me giving him my ID nor my password!
After that, when I logged into my Teamviewer account installed on my smartphone, I received a message from Teamviewer saying that I was suspected of using the program for professional purposes, which is not true...
What can I do please?
Thank you in advance
I am sorry to hear what happened to you.
Please make sure to change the TeamViewer password for incoming connections both for the random password and your password for unattended access.
If you would like to change the random password manually you can hover with the mouse over the password field and a circle-arrow appears. Click the arrow and choose Create new random password
The personal password is a password defined by you. If you enter a password, you will be able to use that password anytime in place of the randomly generated temporary password to access this computer (unattended access).
Under Extras --> Options --> Security--> Under Personal password (for unattended access) --> Password --> Type in your password --> Confirm password Repeat your chosen password to confirm it --> click OK
The password you are choosing will never be visible to you or anybody else. Instead of the password you will see black dots.
You can remove the password by deleting the black dots.
For the suspicion of commercial use, please check out this article and request an unblock via the form provided in the article.
Thanks and stay safe,