the pc that lose their connection have a trouble with id whitch reinit and create a new one with 10 numbers instead of 9
https://twitter.com/TeamViewer?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
No updates for 19 hrs......guess they have bigger problems !!
Same **bleep** here at my customers. Can not see status at a few servers and machinery.They have changed id numbers. But why o why, this makes it totaly unusable and indeed customerservice is **bleep** at this debate.
Yes - I have the same problems and nothing from Support !! Very annoying
same problem with me, it **bleep** really can we have our IDs back i have 23 workstations showing unknown. **bleep** i should do?
same problem - about a third of my machines are marked as "unknown".
i have a corp license for TV8 and was seriously considering to upgrade to the new licensing model even iam not a big fan of it.
however if i really have to ask all our people to come in to have a new Teamviewer installed i may as well install another product ...
Hi everyone,same problem even after restarting lokal teamviewer service.Some ideas from technical teamviewer stuff???
Here the same problem. But even worse. After a reboot the teamviewer address changes again. What means I'll have to add the machines after each new start over and over again. This makes teamviewer useless.
Get reply from HK support..
TeamViewer was applied a security update in Germany yesterday.If the hosts with unknown status that need to restart the service, and the TeamViewer ID will be changed.
After that, we should re-add all the host in the partner list.it's ridiculous...
@telnetworks wrote: We are also experiencing the exact same problem. We use TeamViewer to manage over 200 computers and now we can't see most of them. Is there an ETA of when this will be fixed? Is there any response from Teamviewer directly?
We are also experiencing the exact same problem. We use TeamViewer to manage over 200 computers and now we can't see most of them. Is there an ETA of when this will be fixed? Is there any response from Teamviewer directly?
I talked to tech support and I was basically told if the UNKNOWN won't connect, you have to manually go through and authorize that computer again. Told them the computers were spread out over different states and I was told too bad, so sad. Oh well.
Same here, last 18 hours or so. Oddly enough, web interface doesn't seem to suffer the same issue.
Why no reply from Teamviewer yet?
I am having the same problem. No problem with TeamViewer until today. Now, all computers are showing, on and offline. I only want to see active computers in each group.
Yes same problem here at first all my user userlist apeared empty all of a sudden today 24th july around midday i rebooted my Mac but still same. then they appeared again but a lot of users show ( Unknown) after their name and appear offline see picture
Hope it's fixed quickly, I have this problem across five sites, if I have to go reregister all these devices it's going to be a major pain!
@Awponder wrote:Like it’s a big they will fix or it’s a bug and we have to re assign all these contacts
God i hope not i have 60+ users
Same here. It is a bug!
Same issue here. About a 1/3 of the computers I work on that are normally online now have this Unknown status. What's going on here?
Since some days (I connot be sure when), there is a new status in the list of computers in my account, (unknown) (inconnu un french).
I do not know the meaning of this status, but the "unknown" computers cannot be reached, even if I know that they are connected (checked with the user of the remote computer)
Can I have some explanations. I still use TV10.
