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Posted by
Henagon

Remote Control on Samsung Note 9

I just got the Note 9 and accepted Knox activation and I can't get TeamViewer to connect - perpetual "connecting to..." on my computer screen, while the phone acts like it's connected. I installed both QuickSupport and TeamViewer Host. 

22 Replies
1 Accepted Solution

Accepted Solutions
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Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Remote Control on Samsung Note 9

Hi everyone,

Thank you for your patience.

We have a special test version of the QuickSupport and Host app for Samsung devices which does not link to Knox anymore, which we hope should resolve issues related to Knox.

QuickSupport download: https://teamviewer.box.com/s/hdpfufxxdk2fi88gwa3wtzr4cvil0zmc
Host downlaod: https://teamviewer.box.com/s/eg85l2lng2ny7ilebcafbqobyz9gk0kd

These versions should automatically prompt you to download the Samsung addon:
https://play.google.com/store/apps/details?id=com.teamviewer.quicksupport.addon.samsung

Can users please try this with the Samsung Note 9's and report the result here?

William

View solution in original post

22 Replies
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Posted by
Photon

Re: Remote Control on Samsung Note 9

Same problem here. "Connects successfully" then gets stuck on the blue remote control screen "Connecting to..."

Seems they need to update it for the Note 9...
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Posted by
Photon

Re: Remote Control on Samsung Note 9

Yep, same problem on my note 9 as well.  Hoping for a fix soon

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Posted by
Photon

Re: Remote Control on Samsung Note 9

Same problem with my note 9.  I called Samsung support and got no help at all!

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Posted by
Henagon

Re: Remote Control on Samsung Note 9

Same here. Samsung Note 9 with latest Android / patches 18.09.18
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Posted by
Henagon

Re: Remote Control on Samsung Note 9

Knock! Kncok! Is anyone there? Are you are aware of the problem? Is it being fixed? When it is planned to submit the fixed version? Can some authority give an information to satisfy our curiosity?
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Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Remote Control on Samsung Note 9

Hi everyone,

Thank you for your patience.

We have a special test version of the QuickSupport and Host app for Samsung devices which does not link to Knox anymore, which we hope should resolve issues related to Knox.

QuickSupport download: https://teamviewer.box.com/s/hdpfufxxdk2fi88gwa3wtzr4cvil0zmc
Host downlaod: https://teamviewer.box.com/s/eg85l2lng2ny7ilebcafbqobyz9gk0kd

These versions should automatically prompt you to download the Samsung addon:
https://play.google.com/store/apps/details?id=com.teamviewer.quicksupport.addon.samsung

Can users please try this with the Samsung Note 9's and report the result here?

William

View solution in original post

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Posted by
Henagon

Re: Remote Control on Samsung Note 9

Great! Works for me. Samsung Note 9 on latest updates. (European version).

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Posted by
Henagon

Re: Remote Control on Samsung Note 9

I tried this and it did not work for me, tried uninstalling it completely and restarting the phone and it did not work.  .

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Posted by
Henagon

Re: Remote Control on Samsung Note 9

Installed three of them one by one. Works perfectly! Thanks for your support.
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Posted by
Henagon

Re: Remote Control on Samsung Note 9

Thanks a lot!

I have installed both the QuickSupport app as well as the samsung add-on.

So far it seems to work smoothly....

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Posted by
Henagon

Re: Remote Control on Samsung Note 9

Finally got it working.

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Posted by
Henagon

Re: Remote Control on Samsung Note 9

Working here! Thank you!
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Posted by
Henagon

Re: Remote Control on Samsung Note 9

This problem is also on Samsung XCover 3 running latest Android 8.1 update.
Installed the TeamviewerQS.apk file linked to, and installed addon. It then works as expected.

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Posted by
Henagon

Re: Remote Control on Samsung Note 9

This fixed mine too. Thank you!
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Posted by
Henagon

Re: Remote Control on Samsung Note 9

Hi mogz,
Can you tell me how to remote the note 9 after screen off? I was connected but cant wake the note 9 with a screen off.
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Posted by
Henagon

Re: Remote Control on Samsung Note 9

Anyone can tell how to remote control on note 9 since screen off
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Posted by
Digon

Re: Remote Control on Samsung Note 9

This worked. Thanks so much!
TeamViewer on 5 Windows PCs, 1 Raspberry Pi, 1 Ubuntu PC, & 2 Android smartphones
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Posted by
Henagon

Re: Remote Control on Samsung Note 9

Hi Southern,
When you connected the device, does it show the navigation bar on your computer?
I have the issue with the navigation bar problem, it doesn't show on it, and I can control the device with screen off.
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Posted by
Photon

Re: Remote Control on Samsung Note 9

files are no longer availabel :-(

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Posted by
Henagon

Re: Remote Control on Samsung Note 9

Still Doesnt works on Samsung Note 9

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Posted by
Electron

Re: Remote Control on Samsung Note 9

@William_L  can you please reupload these versions? I have note 9 with the latest updates, but I cannot get teamviewer host to login at all and have a log showing as much.

 

I hope you can give us fresh links so we can download these apks again. Thanks

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Posted by
Neutron

Re: Remote Control on Samsung Note 9

Hi William - where are the links for these files.  Thanks Ian