Posted by Sebas_theFish
Digon

Re: Can't install Add-On: Samsung

Link is now broken

Posted by TeamViewer Staff
TeamViewer Staff

Re: Can't install Add-On: Samsung

Hi all,

Here is a new downloadlink for the addon:

[Link removed as the official build has been released]

Please keep in mind that this is kind of a beta version that can still include bugs. I will inform you when we published the addon in the Playstore.

Cheers,

Julia
Senior Support Engineer - 2nd level Support
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Posted by healthyboy
Photon

Re: Can't install Add-On: Samsung

can you please repost the apk, there's still no updates on the one on google play store.

Posted by Sebas_theFish
Digon

Re: Can't install Add-On: Samsung

The link has been updated and I was able to download it from there. Installed it and it works fine.

Posted by Eijck
Photon

Re: Can't install Add-On: Samsung

Sorry, I found the link :-)

Posted by Hacker26
Digon

Re: Can't install Add-On: Samsung

I got a email from TeamViewer regarding Samsung upgraded to Android 9:
"Dear Mr. Klauser,

thank you for your message.

Currently there is a Problem regarding Android 9 and Samsung devices. Samsung changed something within their new Android Version which blocks the TeamViewer Add-In of being installed. We working together with Samsung on a solution for this problem.
At the moment I can not tell you how long it will take till the problem is solved but we are working on it with a high priority.
I will inform you as soon as I get any information back from our development team.

Please excuse the inconvenience.

If you have any further questions, please do not hesitate to contact us again.

Best regards

Dennis 
Support Engineer
-----------------------

Posted by smaindron
Neutron

Re: Can't install Add-On: Samsung

Hi, the link has expired. Please, could you provide it again? I'll be thankfull.

King regards.

 

Posted by kartikSinha
Photon

Quick Support add on for samsung is not getting installed in android 9

in android 9 Samsung J6 devices Quick support add on is not getting installed. plz help.

Posted by masmas
Photon

Re: Can't install Add-On: Samsung

Update the link, please!

Posted by cchristopher76
Henagon

Re: Can't install Add-On: Samsung

Thx for finally addressing this. It works!

Posted by Hacker26
Digon

Re: NEW DOWNLOAD LINK

Excellent!! How did you get this modified APK file?!
Posted by Mellie_d1
Henagon

Re: Can't install Add-On: Samsung

the link doesn't work

Posted by Hacker26
Digon
Posted by strangel
Photon

Re: Can't install Add-On: Samsung

I have tried it and so far it works well :)

It seems to not play well when minimized (i mean, it IS the Host app, it should work all the time) but I will continue playing with it, maybe it is my fault.

I have a Samsung Galaxy S10+, Android 9, by the way.

Posted by SimonMarling
Photon

QuickSupport Addon for Samsung A70

I'm attempting to install and configure QuickSupport on the first of a few work phones - Samsung Galaxy A70 - but the mandatory QuickSupport Add-on refuses to install after download - rendering remote support on the phone impossible.

What's the solution here?

Posted by ashdroid
Electron

Re: Can't install Add-On: Samsung

Is there any indication of when this add-on is likely to be published to the Play Store?  We are currently unable to supersede our existing installation as that the beta version shares the same version code 3086.

Highlighted
Posted by Hacker26
Digon

Re: Can't install Add-On: Samsung

It's a general problem with Android 9 on samsung and the update is not yet published on playstore. Click here in order to download the updated apk that works with Samsung android 9. Enjoy!

1 Reply
Posted by timrsfo
Henagon

Re: Can't install Add-On: Samsung

New to Teamviewer and just got my S10 yesterday.

What needs to be installed on the phone prior to this apk?
How are you suggesting the install of this add-on apk?

I downloaded apk to my linux box and attempted to load it via appium, but it fails

BTW: My pc is running linux Ubuntu 16.04 with TeamViewer: 14.2.8352, FREE
Thanks!

Posted by timrsfo
Henagon

Re: Can't install Add-On: Samsung

Ok, I downloaded apk from url above. 
Then clicked on it and allowed install 
If I goto downloads and attempt to install it again, says already installed
However, when I open TeamViewer it still says I need to install Quicksupport to allow Remote Control. This seems like a catch 22, what is the correst order of operation?

Posted by timrsfo
Henagon

Re: Can't install Add-On: Samsung

I have TeamViewer, QuickSupport and the addon from url installed on my phone
I have TeamViewer installed on my Linux Box

Start QuickSupport on the phone, and TeamViewer on the Linux Box
insert the ID from the phone on the TeamViewer Partner ID
Remote Control selected

Select Connect,  Authenticating ...
On the Phone: Allow remote Support: Allow
Teamviewer indicates Authentication Accepted
Phone spins  for a while ...
Both go back to original screen
Ready to connect(secure connection) displayed on both

Tried the same installs on my old S4, same result. Does this work on linux?


Posted by timrsfo
Henagon

Re: Can't install Add-On: Samsung

Appears to be a linux issue: 
I downloaded/installed Teamviewer on an old Win7 box and it works for both of my devices
S4 & S10

Are you aware of the Linux issue and is there a work-around?

Posted by SittingOut
Electron

Re: Can't install Add-On: Samsung

I cannot install on my Samsung Note 9, just fails with Can't install Add-On: Samsing

Posted by JonGa
Electron

Re: Can't install Add-On: Samsung

Can you upload the apk again? the link is broken.

I am configuring 700 new Samsung mobile and I need it!! Thank you!

Posted by JonGa
Electron

Re: Can't install Add-On: Samsung

can you upload the apk please?

Posted by Hacker26
Digon
Posted by JonGa
Electron

Re: Can't install Add-On: Samsung

The link is broken, can you upload to other site?

Posted by Hacker26
Digon

Re: Can't install Add-On: Samsung

https://t.me/TeamviewerDownloads


The APK is available under that telegram channel
Posted by JonGa
Electron

Re: Can't install Add-On: Samsung

I have tried it several times... i cant download it, can you upload to other site? google drive, mega, etc

Thanks!

Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Can't install Add-On: Samsung

Hi all,

The addon and a new update for the app will be available in the Playstore within the next hours - please do not download the beta addon anymore!

Both - the addon and the app - need to be updated.

Cheers,

Julia
Senior Support Engineer - 2nd level Support
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Posted by JonGa
Electron

Re: Can't install Add-On: Samsung

Thanks Julia!!

Posted by David_Durcansky
Neutron

Re: Can't install Add-On: Samsung

Can confirm this works on my A70.

you have to reinstall both the add-on AND the quicksupport app itself

Posted by copazo
Electron

Re: Can't install Add-On: Samsung

Dear Julia, I have reviewed the version of the Add on of team viewer for samsung and it is the same version. When trying to connect to a device it tells me that the add-on is obsolete, since it is the latest version.

I wait your answer.

regards, Claudio

Posted by TungDH2
Photon

Re: Can't install Add-On: Samsung

I could not install Add on Samsung for Android 9 devices (SamSung tablet T295) 

Anyone help me this case? :((( I really need for install it