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Highlighted
Posted by
Photon

Cant login with android app using work wifi

Dears, I can not log in into teamviever - android device ( teamviewer quick support aswell) while using the wifi internet connection. When I´m using the mobile cell internet everything works fine. Is there any help how to enable teamviewer app working with wifi? thanks

1 Accepted Solution

Accepted Solutions
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Cant login with android app using work wifi

Hi peter1131,

TeamViewer on Android can only connect throught port 5938.

That means that you have to make sure that port 5938 is open for outgoing connections in the network.

Julia
Senior Support Engineer - 2nd level Support
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View solution in original post

6 Replies
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Cant login with android app using work wifi

Hi peter1131,

TeamViewer on Android can only connect throught port 5938.

That means that you have to make sure that port 5938 is open for outgoing connections in the network.

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.

View solution in original post

Highlighted
Posted by
Henagon

Re: Cant login with android app using work wifi

If the TeamViewer desktop client can login so should the Android app. No user should require administration of the network in order for the Android app to function. After all, this is one of the reasons why people use TeamViewer in the first place. Not adhering to this with the app is completely unacceptable.

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Posted by
Henagon

Re: Cant login with android app using work wifi

You got that right ... just my point but something to look into is that i stared getting issues with android after upgrading the PC to teamviewer 14.0.13880 the android app never upgraded but it shows as being 14.0.69 ?? I think your answer will be complemented with this.
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Posted by
Henagon

Re: Cant login with android app using work wifi

Hello All,

I am having a similar problem. I have two computers on linux (Ubuntu) both running version 14. Now I can login on one from my android app without any issue but with the other computer I keep on getting the error message "Authentication rejected".

I have been wondering since teamviewer on android app works only on a single port, is there a chance I am getting this error because of having multiple computers on my contact list? If it is so, can you guys fix this? I am yet to try using my PC.

Thanks

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Posted by
Henagon

Re: Cant login with android app using work wifi

I manage to login after the error first try uninstalling the Android app or clear data or cache then go to pc and install and reinstall it. Another step I perform was to register and login into team viewer on the pc and it ask to add the pc to your trusted device so it my be one of this things. Hope it helps I'm back on the pc via Android. Tips about checking the log help no port issue unless your trying to connect to multiple devices with the free version. Good luck
Highlighted
Posted by
Henagon

Re: Cant login with android app using work wifi

Thank you very much. It worked and I gave you the Kudo from my android device using the computer I couldn't connect to earlier. :D