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Posted by thoma_s
Henagon

Connection Failed (no route)

I'm currently running Teamviewer 9 on a number of computers, over the weekend something happened where from my android smartphone I can no longer access around half of the computers. When I do so the connection failed(no route) comes up.

The computers are all running the same version of the software, I tried to reinstall the older version of the Android app, this didn't help either. I've reinstalled the current version a number of times. I have a windows 10 computer that I can still access the sites with no issues. 

Does anyone have any ideas? 

22 Replies
22 Replies
Posted by Moderator Moderator
Moderator

Re: Connection Failed (no route)

Hi @thoma_s ,

Thank you for your post.

-If you are using the free Version-

If you are a free user, please note that free users cannot use older versions of the license and these connections will be blocked. Please see our announcement here 

-If you have a license for an older version-

If you have a perpetual license for an older version, please make sure that you are using your license for these connections and if you still have problems, please contact our support team.

Hope this will be helpful.

Best regards,
Yuri

Posted by GoldyAu
Digon

Re: Connection Failed (no route)

Doesn't help at all... I can connect from TV11 with company licence to all computers. But I am unable with free android version to connect to those computers. I can only connect to the PC where I am logged in (the one with the licence).
This happened recently and it has to be solved as soon as possible. Please update the android version (I would say, that is the problem..)
Posted by thoma_s
Henagon

Re: Connection Failed (no route)

I spoke with someone this morning that was helpful, 

They have updated that for older versions of the software (I'm not sure on which versions) that free to free connections will not work. For computer's you can add the product key in yourself, for cellphone app based ones you need to call the customer support number to get them to add it for you. 

Posted by Norlig
Digon

Re: Connection Failed (no route)

I am running 14.3.198 CL on Android and 14.3.4730 on Windows.

Free user.

Still getting no Route error...

Posted by Moderator Moderator
Moderator

Re: Connection Failed (no route)

Hi @Norlig ,

Thank you for your post.

I just want to double check with you if the remote device is also using the latest version?
Even if you are running the latest version though, you can't remote control to the older version between private users.

Hope this will be helpful.

All the best,
Yuri

Posted by Norlig
Digon

Re: Connection Failed (no route)

@Yuri_T, I am trying to connect from my android phone to Windows, with the above mentioned versions.

Is it not supposed to work with those versions?
Posted by GoldyAu
Digon

Re: Connection Failed (no route)

And I am using latest free version for Android (OnePlus5t) and cannot connect to hosts versions 11 or 10 with it!

And having message "Connection Failed (no route)" it does look like some problem in the app. (tried both wifi and 4G)

Posted by Moderator Moderator
Moderator

Re: Connection Failed (no route)

Hi @GoldyAu ,

Thank you for your post.
If you are a private user, as I mentioned above, both of devices(a local machine and a remote machine) needs to be the latest version.

I apologize for any convenience caused and thank you for your understanding.

All the best, Yuri

Posted by bhavyasaran
Electron

Re: Connection Failed (no route)

Can you please confirm if i'm having free TV on the older TV (VERSION 9 - HOST) and commercial licensed latest version on the computer i'm controlling from...will it work ?

Posted by Moderator Moderator
Moderator

Re: Connection Failed (no route)

Hello @bhavyasaran,

Thank you for your message.

If you have activated your license on your master side, there is no technical reason that it shouldn't work properly. You can connect from a licensed version 14 to a Host version 9.

We wish you a good day.

Jean

French Community Moderator
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Posted by GoldyAu
Digon

Re: Connection Failed (no route)

@Yuri_T  and when this happened? Because I didnt have any issues until last week or the week before... And I didnt even receive any official email stating that this is now necessary...

Posted by Moderator Moderator
Moderator

Re: Connection Failed (no route)

Hello @GoldyAu ,

Thank you for your message.

You will find our official statement about this in the section General of the article: Enjoy using the best version of TeamViewer we made so far! - How to proceed?

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

French Community Moderator
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Posted by GoldyAu
Digon

Re: Connection Failed (no route)

@JeanK thank you for the link, but for me it is really not clearly stated in there that free user (running latest update) won't be able to connect to older version of teamviewer host. For me it just states - please update your teamviewer to the latest version, otherwise there is no change...

And in case of such an impact (that I am now unable to connect from latest version to older when using free account) it would be good idea to inform about this by email all users (I didnt receive any email regarding some big change in function).

Or am I not right of the limitation?

Posted by Norlig
Digon

Re: Connection Failed (no route)

@JeanK , @Yuri_T 

Is the version I mentioned above, supposed to work or not? =/

As far as I know, I am using the last version in both ends, but still get no Route error

Posted by Moderator Moderator
Moderator

Re: Connection Failed (no route)

@Norlig If you are getting the error message, then maybe you do not have the latest versions on both sides of the connection.

You can check your version under HelpAbout TeamViewer.

The latest version of TeamViewer is 14.3.4730.

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

French Community Moderator
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Posted by Norlig
Digon

Re: Connection Failed (no route)

@JeanK 

I gave my versions in a post above, one of them being 14.3.4730.

 

But I just tested a connection now, and it worked.

Posted by Norlig
Digon

Re: Connection Failed (no route)

Are there any limitations with connecting over LAN?
Posted by gunthergloop
Henagon

Re: Connection Failed (no route)

In work they use TV 11. If I am to connect to my home PC (as I often do from work -but for "personal use"), then I need to stick with TV11 on my home PC too (I believe?). This has been working fine.

...Sometimes I also use my phone to connect to my home PC, but now I find this does not work. Is there a solution? 

 

Posted by gunthergloop
Henagon

Re: Connection Failed (no route)

?

 

Posted by Regardt
Electron

Re: Connection Failed (no route) TW 11 android

Hi. How do i use my android with teamviewer 11 license. 

 

 

Posted by UFABC_GCASO
Henagon

Re: Connection Failed (no route)

TeamViewer team is asking to Update to the newest version to be able to continue using for free.

https://community.teamviewer.com/t5/Announcements/Updating-to-the-latest-and-greatest-version-of-Tea...

I did that, but, probably, because my PC is really old, and using Windows XP, the new version was not able to end the instalation properly. When I try to start the program, comes the error message: "Not possible to find entrance point for procedure "GetLogicalProcessorInformation" in the library of dynamic link KERNEL32.dll"

Posted by Gypay-H-Takumi
Henagon

Re: Connection Failed (no route)

Connection Failed (no route) in ver10
me also