Announcements

Universal add-on for Android has been released. Learn more.

Highlighted
Posted by
Trigon

Insider Build 15 on PC but cant access from phone running build 14

I now have both of my home PC's ie main PC and HTPC running TeamViwer Insider builds but when I tried to login to HTPC from McDonalds using my Android phone while having a coffee I couldn't access my PC but got Incompatible versions message.  Is there an insider build for android or do I have to reinstall on PC without insider build being activated?

Cheers.

 

1 Accepted Solution

Accepted Solutions
Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Insider Build 15 on PC but cant access from phone running build 14

Hi @Midjet76 

Thank you for your post. 

We already know about this issue and our colleagues try to fix this as soon as possible. 

I kindly ask you to use the last main version of TeamViewer without the insider build on the remote PC until we provide the fix for this case.  

Thank you very much in advance and have a nice day.

All the best,
Natascha

View solution in original post

5 Replies
Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Insider Build 15 on PC but cant access from phone running build 14

Hi @Midjet76 

Thank you for your post. 

We already know about this issue and our colleagues try to fix this as soon as possible. 

I kindly ask you to use the last main version of TeamViewer without the insider build on the remote PC until we provide the fix for this case.  

Thank you very much in advance and have a nice day.

All the best,
Natascha

View solution in original post

Highlighted
Posted by
Trigon

Re: Insider Build 15 on PC but cant access from phone running build 14

OK Thanks Natascha, That's what I expected to be the answer.

Have a nice day.

Highlighted
Posted by
Henagon

Re: Insider Build 15 on PC but cant access from phone running build 14

My issue is related but not exactly the same. I am on Linux xxxxxx 5.3.11-300.fc31.x86_64 #1 SMP Tue Nov 12 19:08:07 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux, Fedora 31, version 14.7.1965. My Debian 10 and Windows 10 PCs have auto-upgraded to Version:15.0.8397 Preview Date: Nov 6, 2019. I have been unable to find a way to get the TeamViewer 15 Preview on my Fedora 31 PC as the "Update Channel" is Greyed Out. Advanced Options does not show the Insider builds option.

Highlighted
Posted by
Trigon

Re: Insider Build 15 on PC but cant access from phone running build 14

Looks like the same applies to you, either wait for update or take your other 2 PC back to earlier and compatible version with your liux PC.  As far as I know that means uninstalling 15 and reinstalling earlier version.

Highlighted
Posted by
Henagon

Re: Insider Build 15 on PC but cant access from phone running build 14

(a) I just received an OTA Release 15.0.13 on my Pixel 3XL. So, that part is solved. (b) For the Update channel being greyed out on Linux Fedora 31, I reverted to my tried and true Debian Buster (10) build which allows me to invoke the Preview Update channel. So, all good on my primary PC now.  (c) Yes, I am a home | private user. Cursed by too many years in the IT industry, now retired, I tend to overthink things and lucky for me I had installed **Third Party Product** on two of my critical remote PCs - which came in absolutely handy when I was unable to reach them via TeamViewer. (d) The only remaining issue is the Preview build, Release 15.x, for my remote Raspberry Pi 4B which is still at 14.x - which is not an issue but would be nice for consistency across my PCs.