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Posted by
Photon

Mobile to mobile error

I am using a Samsung Galaxy s9 tried connecting to a s20 and another s9 and getting the same error. It says to make sure the other device is connected while it is. I was able to connect from the s20 to the s9 but not from ether s9 to any other phone. Any ideas?

Thank you

1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Star
TeamViewer Star
Solution

Re: Mobile to mobile error

Hi @Eli834 

Have you tried to log in to your account and the system asked you to add your device to the trusted devices?

In such a case, you must have been received a confirmation email that is valid for 24 hours, with a confirm-button link inside. And if you haven't followed the confirmation steps after 24 hours you can make the same procedure in order to the system send you another confirmation email.

Best regards

Pro

View solution in original post

3 Replies
4 Replies
Posted by TeamViewer Star
TeamViewer Star
Solution

Re: Mobile to mobile error

Hi @Eli834 

Have you tried to log in to your account and the system asked you to add your device to the trusted devices?

In such a case, you must have been received a confirmation email that is valid for 24 hours, with a confirm-button link inside. And if you haven't followed the confirmation steps after 24 hours you can make the same procedure in order to the system send you another confirmation email.

Best regards

Pro

View solution in original post

3 Replies
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Posted by
Photon

Re: Mobile to mobile error

I did do that. And still doing the same thing.

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Posted by TeamViewer Star
TeamViewer Star

Re: Mobile to mobile error

If you did it within the 24 hours and are not able to connect again, then I would recommend the solution of uninstalling the app, reboot the device, and install the latest version. 

If you asked again to add it to trusted devices, just follow the procedure and if not exist other reasons that keeping the phone restricted, you will be able to connect.

Best

Pro
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Posted by
Photon

Re: Mobile to mobile error

Ok. Thank you got it. The other devices never added their device to their trusted devices. 

Have a great day