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Posted by tastom
Digon

Teamviewer 14 and iOS12.3.1 firmware limitations

I have an iPad Air with iOS 12.3.1 and have installed TeamViewer14 and Quicksupport

I can connect the computer and the iPad, but the remote control doesn't work, because of firmware limitations. What is this about, and how can I activate the remote control?

2 Accepted Solutions

Accepted Solutions
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Teamviewer 14 and iOS12.3.1 firmware limitations

Hello @tastom,

With an iPad you can connect and remote control a computer (PC or MacOS).
If it is a MacOS using Mojave, feel free to check this article to allow remote control: How to control a Mac running macOS 10.14 Mojave

However, with this same iPad, you cannot control an iPhone or another iPad.

For iOs device, only screen sharing is available.

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

French Community Moderator
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3 Replies
Posted by tastom
Digon
Solution

Re: Teamviewer 14 and iOS12.3.1 firmware limitations

Hi Jean
Thanks alot for your message!

My supporter knew, how to solve my problem, despite the firnware limitations. So, now I can firgure out, how to handle a same situation

Cheers, and thanks again

Tom

4 Replies
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Teamviewer 14 and iOS12.3.1 firmware limitations

Hello @tastom,

With an iPad you can connect and remote control a computer (PC or MacOS).
If it is a MacOS using Mojave, feel free to check this article to allow remote control: How to control a Mac running macOS 10.14 Mojave

However, with this same iPad, you cannot control an iPhone or another iPad.

For iOs device, only screen sharing is available.

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
3 Replies
Posted by tastom
Digon

Re: Teamviewer 14 and iOS12.3.1 firmware limitations

my problem is the remote control of the iPad FROM the Wndodws computer. Please advise.

Posted by Moderator Moderator
Moderator

Re: Teamviewer 14 and iOS12.3.1 firmware limitations

Hi @tastom 

Thank you for your post. 

As my colleague already mentioned:


@JeanK  wrote:

For iOs device, only screen sharing is available.


This is also applicable if you connect from a Windows device to an iPhone/iPad. 

In this article, you will find all relevant information about iOS screen sharing: How can I share the screen on my iPad/iPhone with TeamViewer?

Wish you a great day and all the best,
Natascha

Posted by tastom
Digon
Solution

Re: Teamviewer 14 and iOS12.3.1 firmware limitations

Hi Jean
Thanks alot for your message!

My supporter knew, how to solve my problem, despite the firnware limitations. So, now I can firgure out, how to handle a same situation

Cheers, and thanks again

Tom