Posted by nicovon
Henagon

screen goes black

Yesterday I downloaded TeamViewer Quick Support on a PC with Windows 10. I installed the app on my phone to control the remote computer. The computer user is in the locked state. So you have to press a key on the keyboard or a click of the mouse to be able to enter the password and access the desktop. Unfortunately, as soon as I simulate the mouse click, the screen goes black and even if I type in the password and press enter, nothing happens.

App version 14.7.253 CL

Honor 7A / Android 8.0.0

1 Reply
1 Reply
Posted by Moderator Moderator
Moderator

Re: screen goes black

Hello @nicovon

Thank you for your message.

Does your remote computer have an active RDP session running on it?

If yes, please have a look at the following article: Why do I only see a black screen after connection establishment? - Active RDP session

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers,

Jean

French Community Moderator
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