Posted by gusaguero
Photon

Audio problems with mac

HI folks.

I´m using team viewer on my Imac.

Everithiing is working fine, but if I´m listening music, and open a team viewer session, suddenly the Imac audio desapears and the music is mute . 

When I finished the session, the volume returns.

 Why ? 

thanks and regards

5 Replies
1 Accepted Solution

Accepted Solutions
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Audio problems with mac

Hi Everyone,

Thanks for posting!

We have another main thread for this here

We are working on a fix for this and there has been links posted to the previous patch which does not have this issue as well.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
5 Replies
Posted by dmciver
Henagon

Re: Audio problems with mac

Just opened a ticket with support for this as well -- not sure how long I've had this problem, only now getting back to where I can work with itunes and remote support (been at customer sites for many weeks).

My guess is it's a recent osX update -- I'm on 10.12.5 and TeamViewer 12.0.78517 -- both are most current, no updates available.

It's very frustrating to hop off the remote session and have my music blaring.... then hop on and it's almost muted :-)

Posted by jebucha
Henagon

Re: Audio problems with mac

Good to know, I've done a "killall coreaudiod" which restores my Mac audio to normal, but then Teamviewer crashes.

Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Audio problems with mac

Hi Everyone,

Thanks for posting!

We have another main thread for this here

We are working on a fix for this and there has been links posted to the previous patch which does not have this issue as well.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by nicv1990
Electron

Re: Audio problems with mac

i just instaled teamviwer and i have 2 macs and they dont shaire audio 

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Audio problems with mac

Hi nicv1990

Thanks for posting.

This thread is for the audio issues for VoIP and connecting to Windows from a Mac.

Unfortunately, your issue is not a bug but expected behaviour. It is not currently a feature to hear the audio of a remote MacOS system during a remote control system, this is exclusive to windows due the the way the system captures the audio not being possible on MacOS.

This is currently in as a feature request though.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?