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Posted by JSI
Henagon

Can't activate license.

Brought my PC home from the Office.  It's the same one I had my licensed TV on.  I had to format and reinstall Windows, and when I did I contacted TV support who told me to enter the license and it would recognize me as a licensed user.  But of course today, because it's a weekend and I have to get into my accounting PC at work......  It's telling me my trial has expired.  That was after it told me I had the wrong version.   Now I can't do anything, have an older useless version which thinks it's free and has expired, and I am frustrated at the whole ordeal.  

How is it in 2017 a company with a critical I.T program has only monday to friday daytime service?  This product is not cheap, but the service certainly and support seem to be.

1 Accepted Solution

Accepted Solutions
Posted by JSI
Henagon
Solution

Re: Can't activate license.


@Esther wrote:

HI JSI,

Thank you for your post and welcome to the TeamViewer Community.

I apologize for the inconvenience and I hope, I can help you. 

After reinstalling your OS it might be necessary to activate your TeamViewer licence once again. Please download the TeamViewer version accordingly to your TeamViewer license (if you have a TeamViewer license in version 11 or 10, click here).

After installing TeamViewer, please click on Extras --> Activate license to type in your licensekey (the licensekey is stated on your invoice). Please make sure to have the same TeamViewer version on both sides of the connection.

I hope this information is helpful.

Best,

Esther


I called today and spoke to Ray, who advised me that there was a new oicense for the upgrade from v10 to v11.  He provided the license by email, and I was up and running shortly thereafter.

Thanks

4 Replies
Posted by Community Manager
Community Manager

Re: Can't activate license.

HI JSI,

Thank you for your post and welcome to the TeamViewer Community.

I apologize for the inconvenience and I hope, I can help you. 

After reinstalling your OS it might be necessary to activate your TeamViewer licence once again. Please download the TeamViewer version accordingly to your TeamViewer license (if you have a TeamViewer license in version 11 or 10, click here).

After installing TeamViewer, please click on Extras --> Activate license to type in your licensekey (the licensekey is stated on your invoice). Please make sure to have the same TeamViewer version on both sides of the connection.

I hope this information is helpful.

Best,

Esther

Posted by JSI
Henagon
Solution

Re: Can't activate license.


@Esther wrote:

HI JSI,

Thank you for your post and welcome to the TeamViewer Community.

I apologize for the inconvenience and I hope, I can help you. 

After reinstalling your OS it might be necessary to activate your TeamViewer licence once again. Please download the TeamViewer version accordingly to your TeamViewer license (if you have a TeamViewer license in version 11 or 10, click here).

After installing TeamViewer, please click on Extras --> Activate license to type in your licensekey (the licensekey is stated on your invoice). Please make sure to have the same TeamViewer version on both sides of the connection.

I hope this information is helpful.

Best,

Esther


I called today and spoke to Ray, who advised me that there was a new oicense for the upgrade from v10 to v11.  He provided the license by email, and I was up and running shortly thereafter.

Thanks

Posted by JSI
Henagon

Re: Can't activate license.

You may close this thread, I am good now.  Thanks for the help

Posted by schoenmaekers
Henagon

Re: Can't activate license.

Bonjour,

Je suis utilisateur particulier mais le logiciel me bloque pour prendre une licence pro.

Merci de me débloquer pour que je puise utiliser ce produit de facon occasionnel.

Cordialement

Gilles SCHOENMAEKERS

[email removed]