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Posted by
Photon

My TeamViewer 11 is unable to sign into the TeamViewer Server

So, starting this week I experienced a new issue with my Windows 10 PC. I have an old Licence of TeamViewer 11 sitting on it. It only tells me "Not ready. Please check your connection". In the past I only experienced this while connecting to a network with no internet. So, What can I do? I've uploaded the log as well.

[removed per Community Guidelines]

Help me out? I'm not sure what could be causing this failure. TeamViewerQS is able to run just fine, but my TeamViewer 11 Desktop Application is just not working.

1 Reply
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Posted by Moderator Moderator
Moderator

Re: My TeamViewer 11 is unable to sign into the TeamViewer Server

Hello @FlaminPineapple

Thank you for your message and welcome to the TeamViewer Community! 🙌

I recommend you to check your Windows 10 version, as TeamViewer 11 is only compatible with the following Windows 10 version:

  • Windows 10 v1507 (RTM)
  • Windows 10 v1607 (Anniversary Update)
  • Windows 10 v1703 (Creators Update)

...as stated in our article here: Which operating systems are supported?

As for troubleshooting advice, I would recommend you to reinstall TeamViewer 11 and also follow the tips of this article: Not ready. Please check your connection 

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best regards

Jean

French Community Moderator
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