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Posted by
Henagon

Problem With Program/Module QS/License

Hello there Team!

I need some help with our license/product - please provide information for the license assigned to the company listed below - we have to know if we are able to access Management Console or any other Control Panel, where it will be possible to update our QS module. We have bought TeamViewer 12 (to be more precise we are using HOST in version 12.0.224043), and we are using custom - yet very old QS module in version 4 (4.1.8107).

For couple of days we are not able to connect with our customers using this exact QS module. We are really in need to create newer version on QS with our logo and custom password.

If it's not possible to get access to any Control Panel or Management Console is it possible to order update for QS module to work with our HOST program as a part of the purchased license?

I will be gratefull for any help, we cannot work properly and it causing a lot of problems.

Company info:
**Please do not post personal information**
User ID and Server ID - I prefer to send those informations in private message.

Contact mail: **Please do not post personal information**

Best Regards,
Patryk **Please do not post personal information**

3 Replies
1 Accepted Solution

Accepted Solutions
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Posted by Moderator Moderator
Moderator
Solution

Re: Problem With Program/Module QS/License

Hello @progressgps,

Thank you for your message.

Indeed, TeamViewer version 4 has been sunset and is therefore not functional anymore. You will find all the information around the sunset in our announcement here: Sunsetting TeamViewer 3 and 4

If you have bought TeamViewer version 12, you can recreate a QuickSupport in version 12 without any problems.

You will find all the information you need in our Knowledge Base article here: Customize your QuickSupport

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

3 Replies
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Problem With Program/Module QS/License

Hello @progressgps,

Thank you for your message.

Indeed, TeamViewer version 4 has been sunset and is therefore not functional anymore. You will find all the information around the sunset in our announcement here: Sunsetting TeamViewer 3 and 4

If you have bought TeamViewer version 12, you can recreate a QuickSupport in version 12 without any problems.

You will find all the information you need in our Knowledge Base article here: Customize your QuickSupport

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

Highlighted
Posted by
Henagon

Re: Problem With Program/Module QS/License

Hello there Jean!

Thank you for your reply. We had problem with access to Management Console and contact with Polish support - it was extremely hard (for more than two weeks), also we could't create support ticket not knowing our ID/login credentials.

Everything is fine right now, we have full access to our licensed profile and to Managment Console. And just few minutes ago I've created updated QS module for our company.

Thank you one more time,
we can close/delete this entry.

Best Regards,
Patryk Kloz

Highlighted
Posted by Moderator Moderator
Moderator

Re: Problem With Program/Module QS/License

This is just great to hear!

We are happy that you could get back on track with your TeamViewer license.

We wish you a happy new year. 🎷

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!