Announcements

Did you already try the new Windows 10 October 2020 Update?


Share your feedback and experience with TeamViewer on the new Windows build with our developers here.

Highlighted
Posted by
Digon

The license number is not valid

My invoice number is [invoice no. removed] I pay this invoice by card at 08.noe.2017
When I try to active the license I get: The license number is not valid
When I want to send a ticket, your suport tell me : Sorry, but we couldn't link your email adress to a license.
Can you help me?
8 Replies
1 Accepted Solution

Accepted Solutions
Highlighted
Posted by
Digon
Solution

Re: RE: The license number is not valid

Now I received and I enabled license.

Thank you.

 

View solution in original post

8 Replies
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff

RE: The license number is not valid

Dear @Dianex-Serv-SRL

Thank you for your post and many thanks for your order.

I checked your licence information. We have a new way for business license activation, please follow this link for further instructions here

If you like to submit a ticket, please insert a valided and licensed emailaddress or alternative your license nummer, which you will find on your invoice (started with 09-*********)submit a ticket.JPG

Best greetings,
Reyhan

 

 

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
Highlighted
Posted by
Digon

Re: RE: The license number is not valid

I do not get a confirmation e-mail !

Highlighted
Posted by TeamViewer Staff
TeamViewer Staff

Re: RE: The license number is not valid

Hi @Dianex-Serv-SRL

Thank you for your reply. I resend confirmation mail to your mailaddress.

Please give me a feedback, if you don't receive the mail. 

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
Highlighted
Posted by
Digon
Solution

Re: RE: The license number is not valid

Now I received and I enabled license.

Thank you.

 

View solution in original post

Highlighted
Posted by
Henagon

Re: RE: The license number is not valid

i have the same issue but it still wrote license invalid

Highlighted
Posted by
Photon

Order number / License Number

Good Morning 
I paid for a subscription and it has taken payment.
I only have an order number but no license number. My version still says trial version.
Need help asap.

Highlighted
Posted by Moderator Moderator
Moderator

Re: Order number / License Number

Hi @Krisdean1105 ,

Thank you for your post.

Your license number is in an invoice. However you need to use an activation link in a separate email to activate your license.  Please read the instruction from here.

You can also contact our support team if you have any other questions.
Hope this information will be helpful.

Best regards,
Yuri

Highlighted
Posted by
Electron

Re: The license number is not valid

Hi. I am also facing this issue.