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Posted by
Electron

i accidentally delete my teamviewer account

Hi

i accidentally delete my teamviewer account

and when I  re-join  there was noting .

What can I do.

5 Replies
5 Replies
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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: i accidentally delete my teamviewer account

Hi @orno 

Thank you for your post. 

Unfortunately, we can not recover any information from a deleted account. 

Once an account is deleted, all information is deleted as well. 

Wish you a great day anyway and all the best,
Natascha

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Posted by
Electron

Re: i accidentally delete my teamviewer account

But we have legacy license key on it.

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: i accidentally delete my teamviewer account

Hi @orno 

Thank you for getting back to us. 

If you created a new account, you don't have the license key activated on your account yet. 

So, please activate the license again. See the following article for all relevant information: How to activate your license

If there are any further questions, please feel free to get back to us any time. 

All the best, 
Natascha

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Posted by
Electron

Re: i accidentally delete my teamviewer account

I can't find my email with license .

What steps i must do to receive again.

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: i accidentally delete my teamviewer account

Hi @orno 

Can you please send the email address with which you ordered in a private message?

I may then ask my colleagues to resend the invoice to you :) 

Thank you very much in advance and have a great day. 

All the best,
Natascha